Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Cox

Mount Vernon,TX

Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over [Number] years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing [Number] years of progressive experience. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Methodical Service Manager offering [Number] years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.

Overview

13
13
years of professional experience

Work History

Painter

Ricky wright
Mount Pleasant, TX
02.2021 - 04.2024
  • Prepared surfaces for painting by filling cracks, holes and other imperfections with caulk or putty.
  • Removed fixtures such as door knobs, light switch covers, window sashes and hardware prior to painting.
  • Repaired drywall defects prior to painting by patching holes or sanding rough spots.
  • Stained woodwork including cabinets, doors and furniture pieces upon request.
  • Sanded down existing finishes that were peeling or cracked before repainting them.
  • Set up scaffolding around tall structures such as pillars or ceilings when needed.
  • Used sandpaper to scrape walls and other surfaces to remove old paint.
  • Used brushes, spray guns and paint rollers to paint exterior surfaces.
  • Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
  • Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
  • Applied primers or sealers to prepare new surfaces for finish coats.
  • Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
  • Primed and sealed unfinished wood, plastic and metal surfaces to prepare for additional coats of paint and other finishing substances.
  • Removed fixtures and electric switch covers prior to painting.
  • Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper.
  • Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
  • Set up scaffolding and ladders to access elevated surfaces safely, following OSHA and company guidelines for proper equipment usage.
  • Used power and hand tools safely and effectively.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Cleaned and smoothed surfaces prior to painting.
  • Performed repairs to defects in walls by patching holes and scrapes prior at project start.
  • Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
  • Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
  • Spread undercoats and finish materials using rollers and spray equipment.

Owner

Wayne cox
Mount Vernon, TX
04.2016 - 01.2021
  • Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
  • Mixed concrete, mortar and other materials to prepare building material.
  • Installed formwork for concrete structures according to specifications.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Lifted heavy objects into place with cranes or hoists.
  • Erected steel framework for buildings using welding equipment.
  • Inspected work areas for safety issues before beginning any task.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Followed blueprints or engineering plans to determine the best methods of assembling structures.
  • Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
  • Transported materials from one site location to another using trucks or trailers.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Monitored progress of construction activities making sure deadlines were met.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Ensured compliance with local codes regarding building regulations.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Maintained accurate records documenting project progress throughout duration of each job.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
  • Used laser measuring tools to calculate lengths, widths and heights.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
  • Assembled structural components, replacing parts to meet regulatory code standards.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Maintained baseline safety knowledge to improve deficient areas and meet code.
  • Logged inventory to track supply counts, organize equipment and gather important materials.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Acted as subject matter expert to provide industry insight and assist coworkers.
  • Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
  • Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Used wheelbarrow to move debris and material to designated areas on jobsite.

Service Manager

Alexander tractor
Winnsboro, TX
04.2011 - 12.2015
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Provided technical support for hardware and software issues experienced by customers.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed customer billing statements for accuracy prior to release.

Education

High School Diploma -

Westfield High School
Houston, TX
09-1990

Skills

  • Finishing Techniques
  • Venetian finishes
  • Paint Sprayer Operation
  • Respirator operation

Timeline

Painter

Ricky wright
02.2021 - 04.2024

Owner

Wayne cox
04.2016 - 01.2021

Service Manager

Alexander tractor
04.2011 - 12.2015

High School Diploma -

Westfield High School

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Wayne Cox