Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Cox II

Ramah,OK

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Rental Operations Manager

Warren CAT
01.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Branch Manager

Warren CAT
08.2011 - 01.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Branch Rental Manager

RSC Equipment Rental
04.2008 - 07.2011
  • Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
  • Facilitated smooth interdepartmental collaboration for the seamless execution of daily operations, special projects, and events.
  • Implemented rental asset processes and cleanliness standards.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
  • Optimized fleet utilization to maximize revenue generation and minimize operational costs.
  • Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
  • Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05.1994

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Decision-Making
  • Team Development
  • Customer Relationship Management
  • Budget Control
  • Expense Tracking
  • Hiring and Training
  • Employee Coaching and Mentoring

Timeline

Rental Operations Manager

Warren CAT
01.2018 - Current

Branch Manager

Warren CAT
08.2011 - 01.2018

Branch Rental Manager

RSC Equipment Rental
04.2008 - 07.2011

High School Diploma -

Marcos De Niza High School

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Wayne Cox II