A detail-oriented intelligence professional with a strong ability to collect and process information. Strategic, organized, and possesses excellent verbal and written communication skills. Has a proven track record of making sound judgments about personnel, risks, and field operations, while also successfully training team members and conducting evaluations. Strong attention to detail, organizational skills, and safety-driven, disciplined work ethic. Seeking a full-time position that will allow utilization of interpersonal skills, excellent time management, and problem-solving abilities in a challenging professional environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mitigation Technician
Servpro
07.2024 - 09.2024
Safeguarded structural integrity during demolition processes by carefully following established procedures for removing damaged materials from affected sites.
Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
Provided valuable input during team meetings, sharing insights and experiences to improve overall service delivery and customer satisfaction levels.
Maximized resource utilization by maintaining an accurate inventory of equipment and supplies needed for each job site location.
Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.
Minimized business downtime through efficient execution of commercial mitigation projects.
Facilitated smooth transitions between mitigation phases by collaborating closely with reconstruction teams.
Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
Reduced property damage by quickly responding to emergency water and fire incidents.
Prevented further damage to properties, promptly removing standing water using water extraction equipment.
Completed tear-down of existing structures and prepared for new construction.
Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Inspected damaged properties and contents to prepare job action plan.
Worked safely in disaster environment by adhering to company and quality procedures.
Tested systems, noting issues and completing preventive maintenance.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Contributed to overall company success by consistently meeting or exceeding performance targets set forth by management.
Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
Intelligence Sergeant
UNITED STATES ARMY RESERVE
07.2024 - Current
Monitored and secured communications via hard lines, military radios, and digital traffic, ensuring operational security and effective coordination
Planned and distributed mission-essential information through various communication methods, maintaining effective communication channels with indigenous and allied personnel
Ensured accurate record-keeping and compliance with DOD standards, contributing to mission success and operational readiness
Assuring information and managing risks related to the use, processing, storage, and transmission of information
Supervised and directed 5 Soldiers with the collection, processing operations, logistics, administrative and intelligence information
Evaluated foreign military capabilities through rigorous all-source analysis, providing valuable insight into potential adversaries'' strategies and tactics.
Mentored junior analysts in analytical techniques and best practices, fostering a positive learning environment to enhance professional growth.
Enhanced intelligence gathering by implementing advanced data analysis techniques and tools.
Developed comprehensive training programs for new Intelligence Sergeants, improving overall team performance and capabilities.
Evaluated security clearance requests, ensuring only authorized personnel had access to sensitive and classified information.
Leveraged open-source intelligence resources for comprehensive analysis of global events and trends impacting US interests.
Operations Coordinator (Battle NCO)
UNITED STATES ARMY RESERVE
06.2023 - 07.2024
Developed and maintained comprehensive training records for 128 soldiers, ensuring compliance with Department of Defense (DOD) standards
Coordinated and tracked battalion personnel and equipment movement across 17 European countries, enhancing operational efficiency and security
Planned and distributed mission-essential information through various communication methods, maintaining effective communication channels
Maintained positive control of over $1.8 million worth of Army equipment, ensuring accountability and security
Ensured accurate record-keeping and compliance with DOD standards, contributing to mission success and operational readiness
Maximized resource utilization by monitoring personnel schedules and allocating tasks.
Trained and guided team members to maintain high productivity and performance metrics in logistical control company.
Chemical Biological Radiological Nuclear Specialist (CBRN NCO)
UNITED STATES ARMY RESERVE
12.2016 - Current
Responsible for planning and implementing CBRN operational contingencies for 55 Soldiers
Responsible for new CBRN equipment fielding, monitoring CBRN training, and conducting CBRN command inspections
Accountable for four employees' professional development, training, counseling, morale, health, and welfare
Ensured the serviceability, accountability, and readiness of all assigned support equipment valued at over $1.8 million
Secured and maintained accurate records per Dept of Defense (DOD) standards
Developed comprehensive emergency response plans, ensuring preparedness for potential incidents.
Collaborated with multidisciplinary teams to advance project goals and ensure timely completion.
Developed best practices manuals for use by fellow specialists within the organization, ensuring consistent approaches across teams.
Maintained compliance with regulatory requirements, diligently monitoring radiation levels and HAZMAT disposal.
Conducted routine audits, identifying areas of non-compliance and recommending corrective actions as needed.
Determined strategies for controlling radiation exposure and limiting overall risks.
Volunteer Team Lead
United Service Organizations, USO
11.2023 - 05.2024
Provided customer service, information, and support for community recreation programs and activities, ensuring patron eligibility and facilitating the use of recreation facilities, resources, and equipment for base serving over 2500 American and Polish service members and civilians.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assisted in recruitment to build team of top performers.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Educated staff on organizational mission and goals to help employees achieve success.
Devised and implemented processes and procedures to streamline operations.
Collected, arranged, and input information into database system.
Led team of 40+ volunteers per guidelines in the Center Operating Procedures Manual, including start of shift and end of shift duties
Informed USO staff, within a minimum of 24 hours, if substitutes were needed to fill shift vacancies
Utilized interpersonal and communication skills to lead volunteers and inform USO staff of complaints, disputes, and any other conflicts or issues requiring resolution
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
MWR Recreation Assistant Volunteer
DIRECTORATE OF FAMILY AND MORALE, WELFARE AND RECREATION (DFMWR)
09.2023 - 05.2024
Provided customer service, information, and support for Community Recreation programs and activities, ensuring patron eligibility and facilitating the use of recreation facilities, resources, and equipment for base with 10 DFMWR facilities and 2500 American and Polish service members and civilians
Conducted rounds within facilities and base to facilitate safe execution of recreation activities and monitor participation numbers.
Completed a Daily Activity Report (DAR) at the end of every shift, maintaining accurate records
Assisted in processing customer internet registrations, initial log-ins, and event registrations, enhancing user experience
Checked Community Recreation equipment and resources in and out, inventoried items, and completed inspections upon return to ensure proper accountability
Taught Latin dance at the facility and substituted at larger area events as needed
Maintained a safe and clean facility, ensuring a positive environment for all users.
Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Provided set-up and tear-down assistance for events and extracurricular activities.
Freelance Writer
Freelance
01.2023 - 11.2023
Wrote seven articles on TryHackMe modules, HackTheBox, and other topics concerning effective learning and memory
Reviewed and edited 35 articles, 20 college papers, 3 novels, and 12 official military reports, ensuring accuracy and coherence
Authored and edited technical articles, improving the accessibility of complex topics in cybersecurity and digital learning platforms
Provided editorial services for academic and professional publications, enhancing the clarity and impact of content
Collaborated with industry experts and stakeholders to produce well-researched, authoritative articles that establish credibility and engage a diverse readership
Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
Interviewed individuals by phone, video chat and in-person to write news stories.
Generated ideas for new content series or formats based on audience interests and market trends.
Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Brainstormed ideas to create useful content for clients.
Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
Organized material to research and complete writing tasks.
Developed engaging articles for online publications, resulting in increased readership and social media shares.
Assistant Store Manager
STOCKHOFFS HORSESHOES
01.2021 - 01.2023
Supervised and trained staff, ensuring effective team performance and development
Collaborated with other stores to identify inventory shortages and address supply chain needs
Interacted with customers and resolved complaints or grievances, maintaining high levels of customer satisfaction
Ensured that each shipping manifest matched the store's purchase orders, maintaining accuracy in documentation
Traveled to locations to deliver products to special customers, providing personalized service
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Field Operations Manager
U.S. CENSUS BUREAU
12.2019 - 09.2020
Oversaw the launching of multiple operational initiatives supporting the 2020 Census, ensuring successful execution
Directly supervised 10 Field Supervisors, 100 remote Field Staff, and six office support staff, providing effective leadership and management
Provided group and individual training, monitored daily assignments, and offered direction and guidance to staff, enhancing their skills and productivity
Maintained effective public relations with the community within office boundaries, including local news media, community leaders, organizations, and local government officials, fostering positive relationships during COVID-19 pandemic.
Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
Established effective implementation plans to execute multiple projects, ensuring timely and efficient completion
Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
Monitored team performance to assess training requirements and areas in need of improvement.
Aligned field operations goals with overall company objectives, ensuring all projects were executed according to federal standards and expectations.
Self-Defense Instructor
SELF-EMPLOYED
05.2013 - 12.2019
Provided a realistic and practical approach to self-defense training for community members, empowering individuals to take responsibility for their safety and well-being
Taught basic concepts in personal safety with an emphasis on physical self-defense, equipping attendees with essential self-defense skills
Assisted students in setting realistic goals for their self-defense training progress, motivating them to consistently strive for improvement.
Improved students' awareness of self-defense techniques by incorporating real-life scenarios and simulations.
Partnered with schools and community organizations to offer specialized workshops focused on empowering youth through self-defense education.
Integrated self-defense principles into fitness classes, offering participants a well-rounded approach to personal safety and wellness.
Designed and implemented a comprehensive curriculum that covered mental, physical, and emotional aspects of self-defense training.
Continuously updated knowledge of industry trends and best practices through professional development opportunities, ensuring delivery of current content to students.
Consistently received high satisfaction ratings from students due to effective communication skills and engaging teaching style.
Security Manager
BERKELEY OCEANFRONT HOTEL RESORT
07.2019 - 10.2019
Addressed guest queries and concerns, investigating issues of damages or theft, ensuring a high level of customer service and resolution
Investigated incidents and prepared detailed reports regarding results, maintaining accurate and comprehensive records
Managed difficult and dangerous situations without disrupting hotel operations, demonstrating strong problem-solving and conflict-resolution skills
Managed patrols of hotel premises for violations, crime, and suspicious activity, ensuring a safe and secure environment
Managed a team of security personnel, providing regular training for improved performance and professional growth.
Oversaw team of security officers and managed scheduling and performance evaluations.
Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
Kept team compliant with security protocols and appearance standards.
Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
Developed comprehensive security plans for special events, minimizing risks and ensuring public safety.
Event Security and Executive Protection Agent
MIKE ZIMET PROTECTIVE SERVICES
04.2017 - 10.2017
Ensured the personal safety of high-risk individuals, including celebrities and political figures, by implementing advanced protective measures
Provided security at high-profile events, including the 'Fate of the Furious' world premiere at Radio City Music Hall, the ALS Association Walk in New York City, and the Hennessey V Onyx "All Black" party in New Jersey ensuring a secure environment
Monitored for signs of crime, identified trespassers and apprehended criminals, proactively preventing security breaches
Worked with local, state and government agencies regarding company security matters.
Detected, investigated and reported hazardous workplace incidents and issues.
Participated in loss prevention and safety programs.
Provided discreet personal protection services, maintaining professionalism while fostering positive relationships with clients.
Enhanced client safety by conducting thorough risk assessments and implementing tailored security measures.
Developed and maintained a professional network within the security industry, which facilitated access to valuable resources and information when needed.
Minimized risks during public appearances by coordinating with local law enforcement agencies and ensuring proper crowd control measures.
Assisted in conflict resolution among team members, fostering an atmosphere of cooperation within the security detail.
Optimized transportation routes for protected individuals using GPS tracking systems, resulting in smoother trips that adhered to strict time schedules.
Sales and Commercial Associate
PEP BOYS AUTO PARTS AND SERVICE
07.2015 - 07.2017
Provided superior customer service, addressing inquiries and resolving issues to ensure a high level of customer satisfaction
Assisted in driving sales of commercial, retail, and hard parts businesses, contributing to the store's revenue growth
Proactively engaged customers over the phone, on the sales floor, and at the register, fostering strong customer relationships and enhancing sales opportunities
Enhanced sales performance through effective cross-selling of bank products and services.
Implemented efficient workflow processes, leading to increased productivity and improved service delivery for clients.
Increased client base by developing and maintaining strong relationships with key commercial customers.
Demonstrated adaptability and resilience in handling challenging situations, leading to the successful resolution of complex client concerns.
Increased store revenue by upselling additional services and retail products to clients.
Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
Non-Commissioned Officer
UNITED STATES MARINE CORPS
04.2006 - 03.2015
Enforced safety rules and regulations, ensuring a safe working environment and compliance with safety standards
Planned work assignments and equipment allocations to meet operations or production goals, optimizing resource use and efficiency
Directed workers in transportation or related services, including moving, storing, or loading/unloading materials, ensuring smooth operations
Mentored junior staff members, helping them develop their skills and advance in their careers.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Engineer Equipment Operator
UNITED STATES MARINE CORPS
04.2004 - 03.2015
Operated machines to spread, smooth, level, or steel-reinforce stone, concrete, or asphalt on road beds, ensuring precise and efficient work
Inspected, cleaned, maintained, and repaired equipment using mechanics' hand tools, or reported malfunctions to supervisors, ensuring optimal equipment performance and longevity
Set up and tore down equipment, facilitating smooth transitions between operational phases
Assistant Martial Arts Instructor (volunteer)
CAPOEIRA ACADEMY OKINAWA
02.2012 - 07.2013
Monitored the behavior and physical conditions of up to 30 students of all ages (5-45 years old), ensuring a safe and supportive learning environment
Assisted the Head Instructor by enforcing rules and safety protocols, and maintaining a secure environment for all participants
Taught students ranging from beginners to intermediate levels, providing clear and effective instruction in Capoeira techniques
Assisted in coordinating and organizing show team practices, class schedules, workouts, and events, ensuring smooth and well-organized operations
Provided feedback and corrections to improve students' skills and techniques.
Instructed on proper breathing techniques, stances, and forms.
Provided support to lead instructor in organizing belt tests, enabling timely advancement for students.
Assisted lead instructor in creating lesson plans for effective skill development and progression.
Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
Demonstrated proper techniques, ensuring safety and accuracy during training sessions.
Promoted physical fitness and discipline through engaging warm-up exercises and drills.
Marksmanship Instructor
UNITED STATES MARINE CORPS
06.2011 - 05.2013
Instructed up to 300 shooters weekly in all phases of the Marksmanship program on small arms ranges, covering proper techniques and procedures
Educated approximately 15,000 Marines and Sailors in marksmanship, ensuring comprehensive understanding and skill development
Assisted in the development of new marksmanship courses, incorporating emerging trends in teaching techniques as well as evolving equipment technology advancements.
Promoted safe firearm usage by enforcing strict adherence to range safety protocols and guidelines.
Tailored instructional approaches to meet the unique needs of individual learners, ensuring optimal skill development for each participant.
Supported advanced shooters in refining their skills by focusing on specific areas needing improvement like speed drills or transitioning between targets quickly.
Maintained detailed records of all training activities, enabling accurate tracking of participant progress over time.
Entrenched discipline in trainees by emphasizing the importance of adhering to established firearm safety rules and procedures.
Facilitated group discussions on firearm safety, encouraging responsible handling practices among all participants in the course.
Developed comprehensive lesson plans, resulting in a more structured and effective learning environment for trainees.
Maintained detailed records of trainee performance, ensuring accurate tracking of progress over time.
Improved trainee marksmanship skills by providing personalized coaching and feedback.
Championed adaptability among fellow instructors through regular cross-training sessions aimed at broadening their expertise beyond their specific focus areas.
Information Technology Specialist (Pro Bono)
N.S.P. SECURITY SOLUTIONS
09.2020 - 01.2021
Installed and configured routers, modems, computers, and laptops for homes, ensuring reliable network setups
Installed and configured entertainment devices such as mounted televisions, surround sound systems, and gaming platforms to enhance user experience
Implemented troubleshooting, fixed, and recommended improvements for systems security and network problems at an advanced level across converged/multiple technology solutions platforms and services
Identified network issues by automatically and manually testing system security, ensuring robust protection against threats
Developed documentation on threat-hunting processes and procedures, contributing to the organization's cybersecurity strategy
Incident Responder
US Marine Corps
06.2008 - 07.2011
Spearheaded tabletop exercises that simulated real-world CBRNE, providing valuable experience for team members in handling complex incidents effectively under pressure.
Provided ongoing training and support for Incident Response Team members, fostering a culture of continuous improvement and professional development.
Conducted thorough post-incident analysis, identifying root causes and lessons learned to prevent future occurrences.
Championed continuous improvement initiatives within the Incident Response Team, promoting a proactive approach to identifying potential areas for enhancement.
Operated as member of incident response force (CBIRF) for Capitol Region.
Operated different types of nonemergency and emergency modes vehicles, to include but not limited to, standard sedan, pickup truck, and large vehicles with and without trailer.
Education
Bachelor of Science - Business Management
UNIVERSITY OF PHOENIX
Phoenix, AZ
10.2025
Associate of Arts - Social Science
BROOKDALE COMMUNITY COLLEGE
Lincroft
05.2019
Associate of Arts - Education
BROOKDALE COMMUNITY COLLEGE
Lincroft
12.2018
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets for 1.8 million dollars of military equipment.
Collaborated with team of 10 senior advisors in the development of emergency response procedures U.S. Army Personnel throughout AO Victory.
Created CBRN standard procedure for U.S. Army operating in Poland, effecting approximately 4000 U.S. Soldiers operating in theater.
Supervised team of 5 staff members.
Documented and resolve shortages which led to improvement of CBRN readiness over 150 Soldier in Poland during deployment.
Awarded for driving civilian sedans, vans, trucks, and military vehicles without any incidents for 6+ years throughout the continental United States, Kuwait, and Poland.