Wayne Danielczyk
Ocala,FL
Summary
Accomplished service writer with over 20 years of success in supporting daily business operations within the automotive repair industry. Skilled at effectively communicating with insurance providers and vendors to provide customers with accurate delivery and cost estimates. Proficient in processing warranty claims with insurance companies and ensuring customer approval prior to delivering service.
Overview
11
11
years of professional experience
Work History
Service Writer/Parts Advisor
Chesaco RV
- Service writer for busy service department
- Scheduled repairs/provided estimates
- Ordered parts; coordinated scheduling and planning for mechanics.
Service Writer
Thompson Mazda
- Service writer for new/used car dealership
- Coordinated and scheduled repairs/provided estimates
- Maintained inventory by ordering parts as needed
- Coordinated scheduling and planning for mechanics
- Invoiced work performed.
Service Writer/Shop Manager
Chesapeake Auto
- Assistance writer and shop manager for service department
- Scheduled repairs for clients and provided estimates
- Handled mechanics schedule and time management in shop
- Managed accurate inventory by ordering parts as needed.
Service Writer/Shop Manager
Chesapeake Auto
- Assistance writer and shop manager for service department
- Scheduled repairs for clients and provided estimates
- Handled mechanics schedule and time management in shop
- Managed accurate inventory by ordering parts as needed.
Service Advisor
General RV
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Automotive Service Manager
Frame Right Auto Repair
01.2018 - 09.2023
- Maintained accurate records of shop operations such as opening and closing procedures, work performed, and resource utilization
- Used sound judgment and careful discretion in handling daily cash/credit card reconciliation and payroll for employees
- Provided exceptional customer service while managing inventory and ensuring accuracy via telephone, electronic, and/or face to face interactions
- Delivered exceptional customer support by addressing pricing queries, inventory availability concerns, production lead time questions, and order status updates.
- Managed technician scheduling, while also providing expert advice and recommendations to customers.
- Promoted customer satisfaction by actively engaging in vehicle walk around
- Successfully increased monthly sales from 60K to 130K by effectively managing client relationships.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Service Manager
Precision Tune
03.2013 - 01.2018
- Supervised four mechanics: assign work orders, coordinate schedules, process time/payroll
- Partner closely with the District Manager by providing daily and monthly sales/productivity reports and recommendations
- Responsible for opening and closing the shop daily and ensuring cash and credit card transaction accuracy
- Provide exceptional customer service by greeting customers
- Provide written estimates, order repairs, write work orders and order parts.
Education
High School Graduate -
Dundalk Senior High School
General Studies -
Community College of Baltimore
01.1998
Skills
- Excellent Computer Skills
- Proficient in most service software/ warranty programs: Napa tracs
- Strong client relationship, interpersonal and team skills
- Project Management
- Inventory Management
- Interviewing and hiring
- Microsoft Office
- Customer Service
- Sales Transactions
- Cost Estimates
Timeline
Service Advisor
General RV
07.2024 - Current
Automotive Service Manager
Frame Right Auto Repair
01.2018 - 09.2023
Service Manager
Precision Tune
03.2013 - 01.2018
Service Writer/Parts Advisor
Chesaco RV
Service Writer
Thompson Mazda
Service Writer/Shop Manager
Chesapeake Auto
Service Writer/Shop Manager
Chesapeake Auto
High School Graduate -
Dundalk Senior High School
General Studies -
Community College of Baltimore
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