Summary
Overview
Work History
Education
Skills
Timeline
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Wayne El'Amin

Summary

Experienced Field Supervisor with expertise in Biohazard Remediation, Crime Scene Cleanup, Hoarding Restoration, and Warranty Service Management. Proficient in Xactimate for estimating and insurance claim processing. Skilled in Customer Service, Inspections, Contractor Coordination, And Construction Management, ensuring efficient project completion. Adept at guiding clients with professionalism and empathy while leading teams to maintain safety, compliance, and quality standards.

Overview

10
10
years of professional experience

Work History

Field Supervisor

ServiceMaster BioClean
12.2024 - Current
  • Supervise and lead biohazard remediation teams in the cleanup of crime scenes, trauma sites, and hoarding environments.
  • Ensure compliance with OSHA, EPA, and industry safety regulations while maintaining high standards of professionalism and discretion.
  • Conduct site assessments, develop remediation plans, and oversee execution to ensure thorough decontamination.
  • Formulate detailed estimates using Xactimate to provide accurate job cost assessments and insurance documentation.
  • Coordinate with law enforcement, property owners, and insurance adjusters to facilitate efficient project completion.
  • Provided compassionate and professional guidance to clients and families during emotionally challenging times.
  • Train and mentor technicians on proper cleaning protocols, safety procedures, and equipment usage.

Customer Care Manager

M/I Homes
03.2021 - 03.2022
  • Leveraged industry knowledge and strong customer service skills to effectively address and resolve customer concerns, fostering loyalty and satisfaction.
  • Streamlined claim processing by efficiently gathering paperwork, coordinating with stakeholders, and following up on missing information.
  • Assumed a Front-End Construction Manager role, scheduling and completing work for homes under construction to meet project timelines.
  • Conducted thorough reviews of warranty repair orders, ensuring accuracy and timely processing.

Warranty Service Representative

Toll Brothers
07.2018 - 04.2020
  • Successfully managed a high volume of warranty claims for a portfolio of over 300 luxury homes, collaborating with a dedicated team to deliver exceptional customer service.
  • Conducted rigorous inspections to assess the validity of warranty claims, providing clear direction to contractors and subcontractors.
  • Efficiently coordinated multiple warranty meetings and repairs, ensuring timely completion within budget constraints.
  • Actively sought and obtained necessary building permits to facilitate repairs and inspections.
  • Led teams of contractors and provided regular updates on project progress to senior management for large-scale warranty repairs.
  • Maintained comprehensive digital records of project progress and technical knowledge, enhancing efficiency and transparency.

Production Assistant

Garrett Associates Inc.
04.2015 - 07.2018
  • Coordinated schedules with contractors to optimize workflow and ensure timely project completion.
  • Streamlined administrative tasks by obtaining permits and making payments on behalf of the production team.
  • Maintained secure access to multiple subdivisions, ensuring safety and preventing unauthorized access.
  • Supported on-site operations by gathering materials and maintaining a clean, safe work environment in compliance with OSHA standards.

Education

High School Diploma -

Martin Luther King Jr High School
Detroit, MI

Skills

    Core Skills:

  • Customer Service
  • Problem-Solving
  • Communication
  • Time Management
  • Organizational Skills

    • Technical Skills:

  • Building Codes and Standards
  • Construction Management Software (Buildpro, Pivotal, Salesforce)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Xactimate Estimating & Scoping Insurance Claims Property Damage Assessment

    • Soft Skills:

  • Interpersonal Skills
  • Attention to Detail
  • Adaptability
  • Initiative
  • Teamwork

Timeline

Field Supervisor

ServiceMaster BioClean
12.2024 - Current

Customer Care Manager

M/I Homes
03.2021 - 03.2022

Warranty Service Representative

Toll Brothers
07.2018 - 04.2020

Production Assistant

Garrett Associates Inc.
04.2015 - 07.2018

High School Diploma -

Martin Luther King Jr High School

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Wayne El'Amin