Wayne Erdmann
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
37
37
years of professional experience
Work History
Rotational Program – Training Design Team
United HealthCare
03.2024 - Current
- Design eLearning courses for new and tenured agents
- Updated New Hire Vendor Cirriculum
- Updated Facilitator Guides for training
- Entered and released PCE Knowledge Checks for all agents
- Help prepare Annual Enrollment training materials for 2025
Group Retiree Sr Flex Agent
United HealthCare
10.2007 - Current
- Advise and assist retirees with enrolling into employer group plans
- Assist new hires when taking calls
- Assist with escalations as needed for retirees
- Upsold additional products or services when appropriate in order to meet sales goals.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Answered incoming calls from customers, provided customer service and sales support.
- Built customer relationships by providing knowledgeable answers to their questions.
Rotational Program – Sales Operations Teams
United HealthCare
03.2023 - 08.2023
- Assisted with updating employer group roster files
- Updated employer group toolkits and job aids as needed
- Researched intakes submitted to the operations team for updates to existing tools, job aids, and procedures
- Tested updates to systems before they were put into production
- Participated in projects to review XM Discover results for enhancements
- Introduced updated enrollment cancellation process for pre-effective dates
- Researched and updated Group wellness job aid, rolled out to employer group teams and management team
- Pulled and reviewed calls from Qfiniti for possible coaching
- Reset RPA passwords for agents
- Taking notes for Operations monthly Open House and other meetings
Center Manager
Check Into Cash
08.2005 - 10.2007
- Assist customers with qualifying and providing pay day advancements
- Training new hires
- Customer service
- Collections
- Basic accounting
Distributor
M C Direct
05.2005 - 08.2005
- Business to business sales
- Inventory control
- Training new hires
- Established and maintained relationships with key customers.
Liquor store manager
Festival Foods
02.1998 - 04.2005
- Responsible for writing sales ads
- Responsible for pricing
- Inventory Control
- Customer service
- Shelf management
- Training new associates
Asst Night manager/ Liquor dept manager
Econo Foods
07.1987 - 02.1998
- Help assistant manager with their duties
- Customer service
- Store buyer
- Responsible for pricing and ads
- Inventory control
Education
High School Diploma -
Southern Door
Brussels, WI06-1987
Skills
- Instructional Design
- Curriculum Development
- Facilitator Guide Updating
- Knowledge Check Management
- Training Material Preparation
- Sales Operations
- Employer Group Roster Updating
- Toolkit and Job Aid Updating
- Research and Analysis
- System Testing
- XM Discover Results Review
- Enrollment Process Improvement
- Group Wellness Job Aid Updating
- Call Review for Coaching
- Group Retiree Assistance
- Customer Service
- Collections
- Basic Accounting
- Business to Business Sales
- Inventory Control
- Store Management
- Sales Ad Writing
- Pricing
- Shelf Management
- Training and Onboarding
- Research
- Attention to Detail
- Teamwork and Collaboration
- Operations Support
- Research and analysis
Affiliations
- Bowling
- Sports enthusiast
- Dog owner
- Member of church building committee
Timeline
Rotational Program – Training Design Team
United HealthCare
03.2024 - Current
Rotational Program – Sales Operations Teams
United HealthCare
03.2023 - 08.2023
Group Retiree Sr Flex Agent
United HealthCare
10.2007 - Current
Center Manager
Check Into Cash
08.2005 - 10.2007
Distributor
M C Direct
05.2005 - 08.2005
Liquor store manager
Festival Foods
02.1998 - 04.2005
Asst Night manager/ Liquor dept manager
Econo Foods
07.1987 - 02.1998
High School Diploma -
Southern Door
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