Wayne Galvin
Dedham,MA
Summary
Proven Expeditor and Sales Specialist at USPS, adept in SOP coordination and fostering positive relationships. Trained 70% of new expeditors, leading to top-ranked sales retention. Skilled in process facilitation and excelling in fast-paced environments, consistently managing tasks efficiently to meet tight deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Expeditor
USPS
08.2018 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Trained 70 percent of the new expeditors according to company policies and standards.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Focused on fostering positive interactions and creating collaborative environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Retention Specialist
USPS
05.2017 - 08.2018
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs of the workplace staff, leading us to the number one sales retention team in the U.S. for several months.
Sales Associate
USPS
11.2016 - 05.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Expeditor
USPS
10.2014 - 11.2016
Education
High School Diploma -
Quincy High School
Quincy, MA06-2010
Skills
- SOP coordination
- Process facilitation
- Scheduling expertise
- Shipping logistics
Certification
- CPT - Certified Personal Trainer
Timeline
Expeditor
USPS
08.2018 - Current
Sales Retention Specialist
USPS
05.2017 - 08.2018
Sales Associate
USPS
11.2016 - 05.2017
Expeditor
USPS
10.2014 - 11.2016
- CPT - Certified Personal Trainer
High School Diploma -
Quincy High School
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