Wayne Goolsby Zarraga
Fort Lauderdale,FL
Summary
Corporate training expert with extensive experience in developing and implementing effective training programs that minimize learning curves and enhance employee success. Proven track record of delivering measurable results in skill acquisition and performance improvement. Committed to fostering a culture of continuous learning within organizations.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Director of Operations
Z-Roc Dermatology
Fort Lauderdale, Florida
03.2014 - 05.2024
- Trained new hires on EMR and other related medical practice management and operational systems
- Identified process improvement opportunities, enhancing overall productivity.
- Assessed business procedures, implementing structured changes for efficient operations.
- Provided leadership and guidance to subordinate managers and supervisors.
- Oversaw daily operations, ensuring efficient patient care delivery.
- Developed operational policies to elevate service quality.
- Monitored compliance with healthcare regulations and standards.
- Analyzed operational data to drive process improvement initiatives.
- Collaborated with management to establish operational goals aligned with business strategy.
Project Analyst
American Express
Sunrise, Florida
02.1996 - 07.2023
- Developed comprehensive reports on project status and performance metrics for stakeholders.
- Evaluated performance metrics to identify areas needing improvement within a project.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Facilitated meetings to discuss project updates, risks, and resource allocation strategies.
- Collaborated with cross-functional teams to ensure project alignment and effectiveness.
- Provided technical support when needed during development stages of a given project.
Training Specialist I
American Express
Sunrise, Florida
02.1996 - 07.2023
- Top Trainer award recipient multiple years while in role
- Lead technology trainer
- Developed and launched virtual training division for global American Express learning.
- Shortened classroom onboarding from seven weeks to four weeks through innovative technologies.
- Managed 110 classrooms across 23 countries, ensuring service quality and consistency.
- Delivered training programs for various American Express initiatives in global markets.
- Evaluated third-party partner training programs and created improvement plans to align with standards.
- Onboarded and mentored newly hired corporate trainers on effective techniques for success.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-1994
Skills
- Integration of technology solutions
- Leadership in diversity initiatives
- Management of training and development programs
- Technical staff training expertise
- Resolution of conflicts in training settings
- Expertise in electronic medical records systems
- Management of systems programs
- ModMed EMR
- NextGen practice management
- Solution Reach
- Trinity Health / MyChart
- Athena Health
Certification
- Adult Learning Theory
- Instructional Design
- PMP Project Management
- Agile
- Six Sigma
Timeline
Director of Operations
Z-Roc Dermatology
03.2014 - 05.2024
Project Analyst
American Express
02.1996 - 07.2023
Training Specialist I
American Express
02.1996 - 07.2023
High School Diploma -
Coconut Creek High School