Computer Systems: IBM, Windows, Linux, Unix
Wayne Greenleaf
Honolulu,Hawaii
Summary
Experienced professional with over 20 years of expertise in operations, team leadership, and customer service. Seeking a management role to contribute to organizational success. Proven track record in driving operational efficiency and enhancing team performance. Adept at implementing strategic initiatives to optimize processes and deliver exceptional customer experiences. Committed to fostering a collaborative work environment that promotes employee growth and achieves business objectives.
Overview
30
30
years of professional experience
Work History
Assistant Manager Service Delivery
Oahu Transit Services, Inc.
05.2024 - Current
- Assists the Manager of Service Delivery in managing and supervising the day-to-day operations of the Service Delivery section of the Paratransit Services (The Handivan) consisting of approximately 60 employees
- The position assists in overseeing the reservation call center, scheduling of customer trips, dispatch, and certain areas of operations to ensure The Handivan provides safe, efficient, and dependable transportation.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Established team priorities, maintained schedules, and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Paratransit Dispatcher
Oahu Transit Service, Inc
01.2012 - 05.2024
- Shift Dispatcher worked all shifts.
- Responsible for Scheduling of trips and Buses in an efficient manner, providing on time pickups and phone customer service.
- Directed dispatching, routing, and tracking of 190 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Planned, organized, and managed work of subordinate operators to accomplish consistent work within organizational standards.
Director of Operations Manager & IT Manager
Signature Cab Holdings, Inc. DBA TheCAB
01.2003 - 01.2011
- Responsible for day to day operations of the company
- Supervision and daily scheduling for 45 employees in the office, active call center and dispatch
- Achieved team goals through formalized training plans, coaching, and performance management.
- Supervision of over 800 city-wide taxi drivers throughout Oahu
- Conducted inspections of driver’s vehicles and properties to ensure company policies were being adhered to
- Customer service and relations
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Designed and coordinated transition from voice dispatch to computerized dispatch using Digital Dispatch Systems, Inc, software, hardware and assumed the system manager position
- Performed service, repair, and maintenance on all in house radios, computer systems and offsite radio transmitters
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Coordinated many special projects. i.e MADD events, Sony open Hawaii.
Operations Manager
Sida of Hawaii, Inc.
01.1995 - 01.2003
- Responsible for day to day operations of the company
- Supervision and daily scheduling for 30 employees in the office, active call center, dispatch and airport
- Reduced employee turnover by 20% through effective hiring practices
- Implemented a new disciplinary process resulting in a 15% decrease in disciplinary actions
- Handled all customer and driver complaints or problems
- Performed all in house computer/radio systems service and repair.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Business and Electronics -
Heald Business College
Honolulu, HI01.2001
GED -
Farrington Community School For Adults
Honolulu, HI01.2000
Roosevelt High School
Honolulu, HI06.1980
Completion - Command School
Air University
Montgomery, ALCompletion - Air Command And Staff College
Air University
Montgomery, ALCompletion - Preparation For Officers
Air University
Montgomery, ALCompletion - Personnel And Time Management
Air University
Montgomery, ALSkills
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Budget assistance
Technicalskills
IBM, Windows, Linux, Unix, Microsoft Office Suite, Lotus 1-2-3, Dbase, Digital Dispatch Systems, Radio Repair and Maintenance, Leadership, Problem-Solving, Customer Service, Team Management, Communication
Organizations
- Civil Air Patrol, United States Air Force Auxiliary, 1976 to 1999, Lieutenant Colonel, Director of Logistics, Kept track of corporate property, i.e. receipts, transfers, disposals etc. and made sure there was a proper paper trail for all corporate items.
- Director of Communications, Responsible for the organization and management of CAP communications facilities, frequencies, records, and writing or updated policies.
- Squadron commander, Kaimuki Senior Squadron 1985 to 1989, Lyman Field Squadron 1990 to 1993.
- Mission coordinator (SR,DR,CN), airborne mission observer, communications director/operator, air/ground operations director, air/ground radiological monitor, Civil Air Patrol Search and Rescue (SAR), tsunami warning, disaster assessment (DR) missions, CAP Counter Narcotics (CN) missions
- American Red Cross, 1988, 1998, 2004-2008, Taught community first aid & safety (American Red Cross)
- Amateur Radio Operator, 1988, Present, KH6IN, President, 2008, 2017, Emergency Amateur Radio Club, ARRL Assistant Section Manager Pacific Region
References
Furnished upon request.
Other work experience
- 1992-1995, Radio dispatcher/office billing clerk, Sida of Hawaii, Inc., Hon. HI.
- 1990-1992, Assistant human resources/safety officer, Jas W. Glover, LTD. Hilo, Hawaii.
- 1989-1990, Customer Service Manager, Hawaii Big Island Farms, Hilo, Hawaii.
- 1983-1989, Radio Dispatcher, Sida of Hawaii, Inc. Honolulu, Hawaii.
- 1981-1983, Office Manager, American Fire Extinguisher Co. Honolulu, Hawaii.
Amateur Radio
Amateur Radio Operator: Licensed in 1988 upgraded to Extra Class - Call sign, KH6IN
President 2008 to 2017, Emergency Amateur Radio Club.
ARRL Assistant Section Manager Pacific Region
Software
Software: Microsoft Office Suite, Trapeze, Lotus 1-2-3, Dbase
Timeline
Assistant Manager Service Delivery
Oahu Transit Services, Inc.
05.2024 - Current
Paratransit Dispatcher
Oahu Transit Service, Inc
01.2012 - 05.2024
Director of Operations Manager & IT Manager
Signature Cab Holdings, Inc. DBA TheCAB
01.2003 - 01.2011
Operations Manager
Sida of Hawaii, Inc.
01.1995 - 01.2003
Business and Electronics -
Heald Business College
GED -
Farrington Community School For Adults
Roosevelt High School
Completion - Command School
Air University
Completion - Air Command And Staff College
Air University
Completion - Preparation For Officers
Air University
Completion - Personnel And Time Management
Air University
Similar Profiles
Laura BorgesLaura Borges
Bus Operator at Oahu Transit ServicesBus Operator at Oahu Transit Services
Chase YamanohaChase Yamanoha
Transit Bus Operator at Oahu Transit ServicesTransit Bus Operator at Oahu Transit Services
SANDRA KINGSANDRA KING
Bus Driver at Oahu Transit ServicesBus Driver at Oahu Transit Services