Wayne Grimes
Lake Wales
Summary
Resourceful and meticulous individual with 4+ years of results-oriented experience in business intelligence and reporting by overseeing forecasting, projections, budgeting, volume and penalties. Professional with demonstrated success in designing, developing and implementing optimized solutions. Team-driven leader that can direct site performance turnaround and reduce attrition. Seeking to leverage a robust background in leadership for a rewarding role with an outstanding organization.
Overview
13
13
years of professional experience
Work History
Audio Engineer
The Ritz Amphitheater
Tampa, FL
01.2021 - Current
- Developed and maintained a comprehensive inventory of audio equipment.
- Conducted sound checks for live performances, ensuring that the system was properly calibrated.
- Edited and mixed recordings to create desired sound effects using digital audio workstations.
- Collaborated with producers and directors to identify creative solutions to technical challenges.
- Utilized post-production techniques such as compression, equalization, noise reduction, and reverberation to enhance the quality of recorded material.
- Optimized acoustic environments through strategic placement of speakers, amplifiers, and other elements of an audio system.
Customer Service Representative
The Results Companies
Auburndale, FL
09.2015 - 11.2020
- Resolved customer inquiries efficiently using CRM software, enhancing overall customer satisfaction.
- Managed high-volume inbound calls, ensuring accurate information delivery and timely issue resolution.
- Implemented feedback mechanisms to gather customer insights, driving service enhancements and operational improvements.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Line Cook
Applebee's
Winter Haven, FL
07.2013 - 08.2015
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
- Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
- Operated all kitchen equipment safely to avoid injuries.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Education
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL06-2009
Skills
- Customer service
- Organization
- Relationship development
- MS Office
- Team management
- Inventory management
- Planning and coordination
- Invoice generation
- Sound Engineering
- Equipment testing
- Technical Troubleshooting
- Team Collaboration
Timeline
Audio Engineer
The Ritz Amphitheater
01.2021 - Current
Customer Service Representative
The Results Companies
09.2015 - 11.2020
Line Cook
Applebee's
07.2013 - 08.2015
High School Diploma -
Lake Wales Senior High School