Wayne Harshaw

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Key liaison for senior leadership, driving organizational and departmental alignment.
• Cultivated a customer-centric culture, improving consumer experiences and satisfaction.
• Championed associate engagement and well-being initiatives, fostering high-performance teams
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.

• Enhanced pharmacy operations by implementing efficient inventory management systems.
• Optimized patient care through close collaboration with healthcare providers and pharmacists.

Boosted customer satisfaction by delivering exceptional service and addressing concerns promptly.

• Drove continuous improvement efforts within the pharmacy department, regularly reviewing and updating policies and procedures to reflect best practices.
• Recruited and interviewed job applicants to add expertise and talent to pharmacy staff.
• Managed a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety
• Led team optimization efforts, adapting workflows to dynamic business needs.