Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wayne Hart

Cranston,RI

Summary

With 27 years of dedicated service at Signet Jewelers, I honed my managerial skills to perfection, overseeing operations, fostering team growth, and ensuring exceptional customer experiences. Transitioning to B&D Laser Sales and Service, leveraged my extensive experience to excel as a manager, driving sales, optimizing service delivery, and cultivating strong client relationships. My career journey reflects a relentless commitment to excellence, leadership, and delivering results in diverse professional settings.

Overview

30
30
years of professional experience

Work History

Sales and Service Manager

Stuller
01.2023 - 02.2024
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Followed through with client requests to resolve problems.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Managed accounts to retain existing relationships and grow share of business.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Facilitated business by implementing practical networking techniques.
  • Built relationships with customers and community to establish long-term business growth.

Sales and Service Coordinator

Stuller
04.2022 - 01.2023
  • Streamlined processes for enhanced efficiency, resulting in faster response times to client inquiries.
  • Participated actively in networking events/industry conferences representing the organization professionally.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Developed and implemented customer service policies and procedures.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Maintained accurate records of customer interactions, enabling informed decision-making for future strategies.
  • Coordinated logistics for product deliveries, minimizing delays and maximizing client satisfaction.
  • Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

General Manager of Operations

Signet Jewelers
05.2001 - 02.2022
  • Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
  • Established standard operating procedures that enhanced employee performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Manager

Signet Jewelers
08.1994 - 05.2001
  • Created employee schedules to align coverage with forecasted demands.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Launched quality assurance practices for each phase of development
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
  • Defined clear targets and objectives and communicated to other team members.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strategy to increase sales and drive profits.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Business Management

Cape Cod Community College
West Barnstable, MA

High School Diploma -

Dennis-Yarmouth Regional High School
South Yarmouth, MA

Skills

  • Exceptional interpersonal communication
  • Client Base Retention
  • Workforce Management
  • Talent Development
  • Social Media Monitoring
  • Industry Trends
  • Customer Relationship Management Software (CRM)
  • Operations Management
  • MS Office
  • B to B sales
  • Team Recruiting

Accomplishments

  • Chairman's Customer Service award in 2007.
  • 12x Incentive Trip winner
  • 2 million dollar club
  • 3 million dollar club
  • 4 million dollar club
  • 5 million dollar club
  • Training Manager of the Year Nominee 2017

Timeline

Sales and Service Manager

Stuller
01.2023 - 02.2024

Sales and Service Coordinator

Stuller
04.2022 - 01.2023

General Manager of Operations

Signet Jewelers
05.2001 - 02.2022

Assistant Manager

Signet Jewelers
08.1994 - 05.2001

Business Management

Cape Cod Community College

High School Diploma -

Dennis-Yarmouth Regional High School

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Wayne Hart