Wayne Harvey

Establish and grow relationships with customers and present them with the benefits of Spectrum’s TV, Internet, Voice and Mobile products.

• Establish and maintain a high level of customer satisfaction, professionalism and courtesy.
• Consistently meet or exceed sales activity goals by utilizing sound telephone based selling techniques.
• Respond to an average of 30-40 daily inbound calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
• Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
• Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to customers.
• Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
• Promote and communicate current marketing campaigns and promotions.
• Work with other departments, as necessary, to resolve customer issues.
• Ability to apply appropriate sales techniques and demonstrate sustained achievement of sales goals
• Ability to use personal computer and software applications
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice
• Trained and mentored new sales staff on company policies and best practices.

• Facilitated client consultations to assess property needs and preferences.
• Developed comprehensive marketing strategies to promote listings effectively.
• Negotiated purchase agreements, ensuring favorable terms for clients.
• Conducted market analysis to determine competitive pricing for properties.
• Managed transaction processes from listing to closing, ensuring smooth operations.
• Provided ongoing support and guidance to clients throughout buying/selling process.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Wrote contracts to outline sales and purchases of properties.
• Advised and informed prospective clients on current market activities and conditions.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Maintained connections with clients to encourage repeat business and referrals.

• Same responsibilities as above as a full-time member of a team.

• Oversight of finance, facilities, IT, travel, administration, procurement, risk management & HR functions.
• Served as staff liaison to Finance, Investment, Audit, Executive & Strategic Planning committees.
• Directed budget management processes to ensure fiscal responsibility and efficiency.
• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.