Wayne Hayes
Gastonia,NC
Summary
Reliable employee seeking Fleet Supervisors position. Offering excellent communication skills, along with the ability to apply great judgment, with a exceptional decision making and problem solving skills. Acceptable interpersonal skill, followed by the ability to work under pressure and react to instruction and observation quickly and willingly, and possess some basic computer skills.
Overview
7
7
years of professional experience
Work History
Training Engineer
AAA Towmark
Charlotte, NC
12.2019 - Current
- Inspect service vehicle regularly, report any maintenance issues and keep equipment in working order
- Perform(4)daily BBO's(Behavior Base Observation) to insure Technician are using all safety precaution while servicing member/provide assisted, answer any question
- Provide superior customer service with towing, fuel delivery, tire change, and jumpstart
- Train/Mentor new hires on how to perform safely when operating service vehicle; establish professional manner when dealing with members
- Assist other roadside technicians with any service situation that may occur
- Performed office duties
- Restock batteries
- Set keys up for drivers
- Sweep/mop/vacuum
Roadside Assistance Technician
AAA Towark
Charlotte, NC
06.2018 - 12.2019
- Read and followed information provided for service calls to locate members breakdown location
- Provide superior customer service to AAA members, non-members
- Inspect service vehicle and all tools needed to complete all service calls
- Use safety and awareness when assisting member while loading/unloading vehicle
- Measured depth of current tire tread and educated customers about dangers of low tread
Delivery Truck Driver/Crew Leader
Atlas Van Line Herren Group
Charlotte, NC
05.2015 - 06.2018
- Relocate customers from their previous resident to their new resident
- Operated vehicle safely in highly congested areas with no traffic violations.
- Leaded 3 various crews when delivering customers valuable
- Packed/Load customers valuable on to trucks
- Clean up after each job, prepare truck for next delivery
Education
High School Diploma -
Glenn Hills High School
Augusta, GA06.1992
Skills
- Interpersonal Communication
- PPE Compliance
- Flexible and Adaptable
- Decision Making
- Planning and Coordination
- Savvy
- Team building
Timeline
Training Engineer
AAA Towmark
12.2019 - Current
Roadside Assistance Technician
AAA Towark
06.2018 - 12.2019
Delivery Truck Driver/Crew Leader
Atlas Van Line Herren Group
05.2015 - 06.2018
High School Diploma -
Glenn Hills High School