Wayne Hayes
Alpharetta,GA
Summary
Account management and sales professional with over 25 years experience in sales, operations, and financial services. Possess in-depth knowledge of lead generation, cold calling, warm lead prospecting, qualification techniques, email campaigns, complex sales processes, data analytics, financial reconciliation, research and resolution of payment and revenue issues, ad hoc reporting, customer fulfillment, maintaining business controls and audit documentation, Effective verbal and written communicator, adept at cultivating and maintaining business relationships with decision makers and strategic partners. Experience working with clients in virtually every industry from small business to Fortune 500 companies.
Overview
16
16
years of professional experience
Work History
Senior Financing Specialist
Priority Payment Systems
01.2012 - Current
- Consistently within the Top Ten sales people for applications processed, loans submitted to underwriting, loans funded, and overall funding amount
- Initiated and closed sales to American Express accepting businesses and maintained relationships with key decision makers to ensure future sales renewals
- Integral member of sales staff that exceeded quotas each year and funded over $2.2 billion in loans in 2019
- Supported the American Express Field Sales team in enrolling, selling and processing business loan applications
- Sold business loans from $5,000 up to $2 million on outbound and inbound calls to American Express merchants
- Experienced with handling objections and finding a solution for the customer
- 10 years of experience working with multiple business models and collaborating with C-Suite executives, board members, celebrities, and business owners
- Responsible for onboarding new hires and consulting with other sales associates
- Designed a process for tracking monthly sales and commission data for our department
Account Manager
Think, LLP
01.2022 - 05.2024
- Top performer for two straight years on the Account Management team. Responsible for lead generation via cold calling, email, LinkedIn outreach and inbound sales
- Exceeded all sales quotas and was entrusted by the firm's partners with leading my own clent sales presentations six months after starting with the company
- Created and ran my own email campaigns to prospective clients using HubSpot CRM
- Responsible for leading client presentations on Zoom/Teams or conference calls explaining Federal and State tax credit programs for which their business may be eligible
- Worked on a total of 856 prospective deals to confirm the business opportunity and if the client qualified for our services
- Managed and maintained 287 signed clients and referral partner relationships. This was 40 more signed clients than any other Account Manager during this time frame
- Brought in multiple referral partnerships from building new relationships and lifelong business contacts which generated millions in additional revenue. This caused our firm to shift strategies to bring in more partners since it was so lucrative
- Generated over $119 million in client benefits resulting in $25 million in firm revenue
Regional Sales Manager
Federated Payments
01.2011 - 01.2012
- Managed over 20 sales representatives on a daily basis. Continuously recruited and interviewed new sales representatives.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Assembled work schedules on a weekly basis, signed off on commissions, modified contracts based off the sales representatives and merchant negotiations
- Worked for one of the top leaders in the merchant services credit card industry
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Produced over 120 sales applications from my sales team each month
Insurance Sales Agent
GEICO
03.2008 - 11.2010
- Diverse insurance sales experience with specialization in the power sports division which includes insuring recreational vehicles, motorcycles, and automobiles
- Passed license examinations
- Sold insurance products in 48 states ( excluding NH and MA)
- Traveled to recreational vehicle shows to promote insurance products and secure new customers
Education
Marketing
Norfolk State University
Norfolk, VASkills
- Account & Relationship Management
- Consultative Sales
- Lead Generation and Qualification
- Leading Client Presentations
- Contract Negotiation
- Marketing & Prospecting Strategy
- HubSpot CRM Proficient
- Customer Relations/ Team Leadership
- Expert Problem Solving
- Documentation Management
- Quality Assurance/ Audit Compliance
Timeline
Account Manager
Think, LLP
01.2022 - 05.2024
Senior Financing Specialist
Priority Payment Systems
01.2012 - Current
Regional Sales Manager
Federated Payments
01.2011 - 01.2012
Insurance Sales Agent
GEICO
03.2008 - 11.2010
Marketing
Norfolk State University
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