Wayne D. Hellberg
Albuquerque,NM
Summary
Guest/Team-oriented General Manager with 30+ years of experience focused on increasing revenues and expanding margin. Meticulous leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
Work History
General Manager
Best Western Grants Inn - SureStay by Best Western
Grants, NM
10.2020 - Current
- Directed operations of 51- and 60-guest-room brand hotels.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created an effective P&L procurement strategy, budgeting plans, and forecasting.
- Maintained an effective QA strategy, P/M programs, and Revenue Management.
General Manager
Homewood Suites By Hilton
Albuquerque, NM
07.2019 - 09.2020
- Managed daily Operations of a 93 suite recently fully renovated top brand extended stay all-suites hotel, including management, full renovation, team coordination
- Coordinated the use of materials through strategic purchasing referring to budget
- Promoted dynamic, positive and memorable guest and team member experiences to cultivate culture and retention
- Medallia survey responses daily
- Mtly P&L meetings
- Maintained and exceeded Hilton QA operational standards & RMCC mgt practices
- Achieved budgeted revenue and profit goals, balancing costs, guest satisfaction
- Effectively managed team member accountability to ensure efficient operations
- Created Annual Budget and tracked performance to budget each period
- Actively engaged in the community
- Monitored competitors in the market
- Directed safety ops in adherence to HR, Hilton, DOH, FDA and OSHA standards
- Inspected and maintained the safety, comfort, and cleanliness of the hotel daily
Chief Engineer
Hampton Inn & Suites by Hilton
Albuquerque, NM
01.2019 - 07.2019
- Implemented and directed hotel preventive maintenance program for (73) room Hilton top brand hotel
- Supplies-Service purchasing within budget perimeters
- Product purchasing research, vendor accountability, hands-on approach
- Team hiring, training, accountability, counseling, expectations and appreciation
- Implemented property-wide equipment preventive maintenance practices
- Maintained brand standards, earned successful quality assurance inspection scores
- Worked directly with GM along with effectively provided all dept communication
- Completed daily/weekly/monthly property inspections including all hotel assets
General Manager
Home2 Suites by Hilton
Farmington, NM
10.2015 - 09.2018
- Managed day-to-day Operations of a 96 room top brand hotel, including management coordination of front desk, housekeeping, maintenance and sales
- Coordinated the use of materials and human resources through strategic planning, purchasing, budgeting, directing, forecasting.and follow-up
- Weekly reporting
- Promoted dynamic, positive and memorable guest experiences to cultivate guest-team member loyalty and retention by acknowledgement & appreciation
- Maintained and exceeded Hilton operational standards
- Effectively managed performance of hotel team members for efficient operations
- Annual Budget creation, performance tracking to budget, YOY and forecasting
- Limited financial discrepancies, coding & submitting approved invoices-expenses
- Developed and implemented annual sales and marketing plans to drive Rev par
- Maintained website and coordinated hotel social media activities
- Actively engaged in the community to understand the market and increase awareness
- Monitored competitors in the market place to establish benchmarks
- Directed safety activity and created a guest-team CARE committee
General Manager
La Quinta Inn
Santa Fe, NM
09.2012 - 06.2015
- Directed the operations of a 131 guest room hotel
- Coordinated the use of materials and human resources through strategic purchasing, budgeting and forecasting
- Effectively managed scheduling, hiring and employee recognition of front desk, housekeeping, and maintenance team members
- Exceeded annual budget goals, room revenue, managed inventory and expenses
- Effectively managed annual sales and marketing plans through weekly sales efforts
- Coordinated and directed a complete interior hotel renovation in 2014
- Conducted weekly, monthly and annual safety and department head meetings
- Achieved a property ranking of number 2 out of 375 La Quinta Corporate managed hotels by scorecard key indicators including product and service 2014-15
Education
CPO - Certified Pool Operator license
Aquatic Council LLC
Online01.2023
National CPR Foundation provider - CPR - AED
National CPR Foundation
01.2021
BBA - Business Administration-Middle Mgt
Arizona Business College
01.1984
Skills
- Operations management
- Complex problem-solving
- Leadership and team-building
- Sales planning and follow-up
- Team member appreciation
- Revenue management
- Sound judgment, accuracy
- Team member cross-training
- Safety and quality assurance
- Brand standards implementation
- Advertising and marketing
- Financial document control
- Exceptional interpersonal communication
- Project management
- Vendor relationships
- Contract negotiations
- Training and development
- Schedule management
- Sales
- Cross-functional team management
- Staff development
Affiliations
- Lodging Tax Advisory Board, 2016-2018
- Chamber of Commerce, 2016-2018
- Lodging Tax Advisory Board, 2010-2012
- NM Lodging Assoc Golf Committee, 2010-2014
Accomplishments
- 2017 Leader of the Year by Capri Hospitality
- Hilton Home2 Suites Top New Hotel Performance Award 2016
- Hilton Connie Pride Merit Award 2016
- Hilton Connie Pride Award of Excellence 2017
- Hilton Raise the Sales Bar 2017
Personal Information
Title: Hotel General Manager
Professional References
- Michael DeBernardi, CEO The Life Link, (505) 670-3868
- Victor DelGado, VP Ops Sun Capital Hospitality, (510) 828-8429
- John Bulla, RDO Avantic Hospitality, (575) 639-0868
- Marlo Amelio, GM and AAA-CA, (505) 960-0030
- Sang Chae, Hotel Owner, (425) 373-9922
Life Passions
- Family-Friends quality-time attending events, gatherings, outdoor activities
- Golfing, music, concerts, travel, b-ball, camping, hiking
- Attending sports events: NFL, NBA, NCAA, PGA tour
- Favorite teams: Chicago Bears, Phoenix Suns, Iowa Hawkeyes
- Water sports, boating, swimming, tubing, fishing
- Food, cooking, cooking channel, community involvement-volunteer
References
References available upon request.
Timeline
General Manager
Best Western Grants Inn - SureStay by Best Western
10.2020 - Current
General Manager
Homewood Suites By Hilton
07.2019 - 09.2020
Chief Engineer
Hampton Inn & Suites by Hilton
01.2019 - 07.2019
General Manager
Home2 Suites by Hilton
10.2015 - 09.2018
General Manager
La Quinta Inn
09.2012 - 06.2015
CPO - Certified Pool Operator license
Aquatic Council LLC
National CPR Foundation provider - CPR - AED
National CPR Foundation
BBA - Business Administration-Middle Mgt
Arizona Business College
Similar Profiles
Miyoshia NanceMiyoshia Nance
Customer Service Associate at SureStay By Best WesternCustomer Service Associate at SureStay By Best Western
Aryanissa CloutierAryanissa Cloutier
Housekeeper at SureStay Plus Hotel by Best Western LexingtonHousekeeper at SureStay Plus Hotel by Best Western Lexington
Terance GambleTerance Gamble
Customer Service Representative at SureStay Plus Hotel by Best Western LexingtonCustomer Service Representative at SureStay Plus Hotel by Best Western Lexington