Summary
Work History
Education
Skills
Timeline
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Wayne Henderson

Maricopa,AZ

Summary

Enthusiastic sales manager with over 10 years of experience supervising staff in high pressure sales settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

Responsible packing associate with substantial experience in order fulfillment industry and expertise in operating all packaging equipment throughout packaging processes. Capable of quickly and accurately troubleshooting problems with equipment, devices and products. Committed to maintaining and enforcing safe and clean working environment for all personnel. Available 40+ hours weekly, including weekends and evenings.

Work History

Money Handler

Loomis Armored US
Kennewick, Washington
07 2022 - 05 2026
  • Managed cash handling processes to ensure accuracy and compliance with security protocols.
  • Operated advanced armored transport vehicles for secure transportation of cash and valuables.
  • Trained new staff on safety procedures, cash handling protocols, and operational efficiencies.
  • Conducted regular audits to maintain integrity of cash inventory and identify discrepancies.
  • Collaborated with law enforcement agencies to enhance security measures and incident response strategies.
  • Implemented process improvements that increased operational efficiency in cash processing workflows.

Packing Associate

Amazon
Kent, Washington
11.2019 - 02.2020
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Completed more than 1,000 orders each day with efficient picking and packing of shipments.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Retail Sales Manager

Verizon
Covington, wa
09 2008 - 06 2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Improved operational efficiencies while managing customers requests, employee performance, store inventory, and sales transactions.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from the wireless industry, protecting company reputation and loyal client base.
  • Deliver results based reports to supervisors, and manager peers at end of business day.
  • Deliver daily targets to supervisors, and management peers, then filter and influence my team to drive towards the daily targets by practicing skill drills, and team collaboration.

Active Duty Soldier

US Army
FT BRAGG
01 1996 - 06 2000
  • Led training exercises to enhance unit readiness and operational effectiveness.
  • Analyzed intelligence reports to inform strategic decisions and improve tactical outcomes.
  • Managed resource allocation, ensuring optimal use of personnel and equipment during missions.
  • Contributed to successful military exercises through effective coordination and task delegation among team members.
  • Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.

Education

High School Diploma -

American Indian Heritage High School
Seattle, WA
01.1994

Skills

  • Shipment loading
  • Quality control
  • Item packaging
  • Customer retention
  • Achieve packing targets
  • Team leadership
  • Merchandising operations
  • Business development
  • Process and procedure development
  • Quality assurance
  • Strategic Selling
  • POS systems knowledge
  • Skilled problem solver
  • Staff training and development
  • Active listening skills
  • Training and development
  • Strong work ethic
  • Customer-oriented
  • Motivated team player
  • Sales experience
  • Employee relations
  • Upselling techniques
  • Natural leader
  • Opening and closing procedures
  • Accurate money handling
  • Goal-oriented
  • Consistently meets sales goals
  • People-oriented

Timeline

Packing Associate

Amazon
11.2019 - 02.2020

High School Diploma -

American Indian Heritage High School

Active Duty Soldier

US Army
01 1996 - 06 2000

Retail Sales Manager

Verizon
09 2008 - 06 2019

Money Handler

Loomis Armored US
07 2022 - 05 2026

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Wayne Henderson