Wayne Heverly
Philipsburg,PA
Summary
Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
40
40
years of professional experience
Work History
IT Manager
JJ Powell Inc/Snappy’s Convenience Stores
Philipsburg
07.2022 - Current
- Managing Employees, JIRA ticketing system, Yearly Budgeting, IT Manager representative between company contracted third-party vendors, Chief IT Educator for end users, Assigning tasks to be completed, Implementing KnowBe4 phishing scams to users, Cybersecurity compliance administrator, Install, modify, and repair computer hardware and software, Installing network printers, Maintain kiosk menus, Maintain Mobile Ordering App, Set up VPN for end users, Maintain DVR systems and cameras, Troubleshoot ATM
Senior IT Support Analyst
JJ Powell Inc/Snappy’s Convenience Stores
Philipsburg
12.2019 - 07.2022
- Helpdesk support for incoming queries and issues related to computer systems, software, and hardware, JIRA ticketing system, Walk customers through problem-solving processes, Setting up new point of sales in stores, Ordering new equipment and restock of supplies, Implementing KnowBe4 phishing scams to users, Train computer users, Install, modify, and repair computer hardware and software, Installing network printers, Maintain kiosk menus, Set up VPN for end users, Maintain time clocks, Imaging new computers
Database Administrator
Glenn O Hawbaker Inc.
State College
07.2018 - 07.2019
- Helpdesk support for incoming queries and issues related to computer systems, software, and hardware, Walk customers through problem-solving processes, Generating SSRS reports by querying databases, Backing up and restoring databases, Monitoring performance issues on the database, Train computer users, Install, modify, and repair computer hardware and software, Run reports to determine malfunctions that continue to occur, Respond to queries either in person or over the phone
Network Manager
Cannon Instrument Company
State College
08.2017 - 07.2018
- Maintain network hardware and software, Install, modify, and repair computer hardware and software, Computer operation scheduling, backup and storage, Performs analysis of network needs, Checks systems to initiate recovery action after system failures
Program Analyst
Mutual Benefit Group
Huntingdon
06.2017 - 08.2017
- Programmer converted VB to C
Program Analyst
Global Software Applications
Philipsburg
01.2016 - 12.2016
- Designed and Developed websites using C
Corrections Officer
SCI Smithfield
Huntingdon
08.1989 - 09.2015
- Transported inmates to hospital and doctor’s appointments, Member of the Corrections Emergency Response Team
Marine Lance Corporal
United States Marine Corps
Washington, DC
08.1984 - 08.1988
- DOS programming files and database tables, Radio Communications
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12-2024
Associate of Specialized Business - Information Technology -
Dubois Business College
Dubois, PASkills
- C
- C#
- CSS
- ASPNET
- JAVA
- HTML
- PHP
- JavaScript
- Microsoft SQL
- MySQL Server
- Microsoft Access
- Microsoft Windows XP
- Microsoft Windows 7
- Microsoft Windows 81
- Microsoft Windows 10
- DOS
- Linux
- Microsoft Hyper-V
- Visual Basic
- Networking
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Computer Repair
- Troubleshooting and Diagnostics
- Maintenance of Printers
- Technical Troubleshooting
- Team Development
- IT service management
- Information Security
- Information confidentiality
- Technical leadership
- Quality Assurance
- Documentation Management
- Disaster Recovery
- Business Analysis
- Security improvements
- Attention to Detail
- Problem-solving abilities
- Windows 95/98/2000/XP/XP Pro/NT
- Goal Setting
- Professionalism
- Team building
- Problem-solving aptitude
- Security Planning
- Project Planning
- User Support
- Organizational Skills
- Reliability
- Excellent Communication
References
References available upon request.
Timeline
IT Manager
JJ Powell Inc/Snappy’s Convenience Stores
07.2022 - Current
Senior IT Support Analyst
JJ Powell Inc/Snappy’s Convenience Stores
12.2019 - 07.2022
Database Administrator
Glenn O Hawbaker Inc.
07.2018 - 07.2019
Network Manager
Cannon Instrument Company
08.2017 - 07.2018
Program Analyst
Mutual Benefit Group
06.2017 - 08.2017
Program Analyst
Global Software Applications
01.2016 - 12.2016
Corrections Officer
SCI Smithfield
08.1989 - 09.2015
Marine Lance Corporal
United States Marine Corps
08.1984 - 08.1988
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Specialized Business - Information Technology -
Dubois Business College
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