Wayne Hildreth

Work History

Amazon Delivery Driver

Lulazon

09.2021 - 06.2023

Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Operated vehicle safely in highly congested areas with no traffic violations.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Fostered positive working relationships with regular customers.
Loaded truck and properly secured items to prevent damage for deliveries.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Verified daily deliveries against shipping instructions before delivering to customers.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Maintained organized, clean and professional vehicle to protect company reputation with customers.
Successfully avoided time delivery delays by carefully planning best routes.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Minimized company liability and risks to loads by obeying traffic laws.
Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
Reviewed routes and expected delivery time frames to determine order of deliveries.
Planned optimal routes based on GPS software and knowledge of local traffic patterns.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Checked loads against documentation before completing final delivery at destinations.
Refilled truck after completing deliveries to return in ready-to-use condition.
Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Inspected load security and checked for damages.
Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
Handled basic upkeep and emergency repairs on delivery vehicles.

Electronics Team Lead

Walmart

09.2020 - 09.2021

Conducted basic to moderately complex materials test and analysis.
Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
Operated, inspected and maintained test setups and equipment to detect malfunctions.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Informed customers of current store promotions to encourage additional sales purchases.
Displayed merchandise by arranging in appealing ways to boost sales.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Supported loss prevention goals by monitoring shopper behavior.
Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day.
Monitored customers for signs of security concerns and escalated issues to management.

Slot Attendant

Navajo Nation Gaming Enterprise-Fire Rock Navajo C

01.2017 - 09.2020

Repaired problems and maintained machines in good working order.
Troubleshot machine malfunctions and diagnosed root causes.
Set up new loyalty memberships and updated existing accounts.
Connected with guests on personal level to build loyalty.
Dispensed machine payouts and provided change for players.
Performed minor repairs and made adjustments to slot machines to resolve common problems.
Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Handled money, ticket and chips exchanges for customers.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Audited money drawers and hand or machine-counted large cash values.
Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Monitored slot machines on casino floor for signs of fraud or player misuse.
Verified over $5000 of cash and credit payments daily.
Documented exchanges accurately, reconciled transactions and processed authorization forms.
Completed casino cage transactions on behalf of customers.
Protected cage from unauthorized access and monetary losses by consistently following security protocols.
Oversaw casino floor activity to foster efficient service and maintain guest safety.

Shift Leader

De La Riva-McDonalds

01.2015 - 01.2017

Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Regulated pricing, inventory count and supply during shift hours.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Directed training and retraining of employees to boost performance and enhance business results.
Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed overstocking, restocking and inventory control procedures during the end of each shift.
Delivered training for staff development, change management and materials, process and technical controls.
Communicated best practices among on-site and external personnel to align efforts and goals.
Maintained store equipment, printers and fax machines.
Identified and communicated customer needs to supply chain capacity and quality teams.

Store Manager

Kids Foot Locker

01.2012 - 01.2015

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Developed new store location from ground up by hiring and training efficient team.
Devised processes to boost long-term business success and increase profit levels.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Summary

Overview

Work History

Amazon Delivery Driver

Electronics Team Lead

Slot Attendant

Shift Leader

Store Manager

Education

No Degree - Health Information Technology

No Degree - Civil Engineering

High School Diploma -

Skills

Timeline

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