Wayne Hoard
Youngtown
Summary
I have experience in planning, organizing, reviewing, and fingerprint classification. I performed complicated comparisons and identifications manually and via the Arizona Automated Biometric/Fingerprint Identification System (AZABIS), with 30 years of experience taking fingerprints digitally and ink n roll (including major case prints). I completed 17+ years as the trainer and procedure writer for the Phoenix Police Department Fingerprint Technician Position utilizing the AZABIS system and ACJIS Manuals.
Energetic and detail-focused individual with a passion for accuracy and a keen eye for detail. Possess knowledge in forensic science and criminal justice, with skills in data entry and fingerprint analysis software. Committed to ensuring precise and efficient processing that upholds public safety and security.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Fingerprint Technician Supervisor
Arizona Department Of Public Safety
08.2021 - Current
- Supervises the fingerprint function and personnel, which includes: interviewing prospective employees; providing and/or recommending training; coordinating, scheduling and assigning work product; establishing performance measures, goals, objectives and priorities; evaluating work performance; providing feedback, direction and guidance; keeping personnel abreast of new or revised information; answering questions; and recommending and/or implementing personnel actions
- Supervises, monitors and directs the use of the AZABIS equipment to ensure 24 hours per day service of searching and comparing fingerprints for classification and identification
- Assists section management and staff in carrying out the responsibilities of the AZABIS section by overseeing the AZABIS and Livescan/Scan agency community in their needs; assists in problem-solving and answering questions
- Coordinates training for various criminal/non-criminal justice agencies throughout the state in the techniques of taking good fingerprints
- Acts as a Department liaison/representative to other agencies, associations, committees, Department personnel or the public in order to coordinate services, resolve problems, interpret laws that govern dissemination of fingerprint information, supply results of ten-print or latent print searches, and facilitate the flow of information regarding AZABIS
- Provide technical assistance in resolving errors in fingerprint records, or in deletion or modification of AZABIS records
- Assist in administering the unit budget to monitor expenditures and address the needs of the unit
- Administer certification testing (e.g., terminal operator, ten-print operator, latent print) to unit personnel to ensure compliance with state and federal laws and policies regarding criminal information dissemination and fingerprinting
- Maintains current knowledge of federal, state, AZABIS, and Department rules, regulations, policies, procedures and statutes governing security and privacy of record information
Fingerprint Technician
Arizona Department of Public Safety
12.2019 - 08.2021
- Acquisition essential demographic information, blocking and fingerprint images into AZABIS to establish or update the Arizona Computerized Criminal History (ACCH) and/or FBI record, using a barcode printer, and an AZABIS full function and ISII Imaging System scanner workstations
- Compare fingerprint data (e.g., skeleton, core and axis, bifurcations, type lines, deltas, etc.) to determine positive identification of individuals, using a fingerprint magnifier, AZABIS full function scanner workstation, verification station and fingerprint cards
- Provide technical assistance and instruction to the Criminal Justice and non-Criminal Justice public regarding fingerprint techniques in order to maximize quality of data and accuracy of identification
- Perform routine AZABIS and manual file maintenance, such as identifying and consolidating duplicate records, posting and deleting flags, or upgrading/enhancing image data, using an AZABIS full function scanner workstation, verification station, master arrest fingerprint card and fingerprint magnifier
- Release information to and obtains information from authorized DPS personnel and other law enforcement agencies as directed, using a personal computer, high-resolution facsimile machine and other standard office equipment
- Validate information entered in to AZABIS; researches and corrects data entry errors in order to safeguard the quality and integrity of the AZABIS, ACCH and FBI databases
- Classifies fingerprints by analyzing and blocking pattern types using the science and techniques of fingerprints and the Henry fingerprint classification system
- Fingerprint suspects and applicants to obtain quality ten-print cards for the purpose of establishing or verifying identity, using standard fingerprint equipment and supplies, or automated Livescan devices
- Maintain current knowledge of federal, state, AZABIS, Department rules and regulations, policies and procedures, and statutes governing security and privacy of record information, in order to process and manage information accurately and appropriately
School Bus Driver/Dispatcher
TOLLESON UNION HIGH SCHOOL DISTRICT
08.2017 - 03.2020
- Transportation for students to and from school and other events as needed
- Prepare bus each day for daily run, pre-trip and post-trip
- Bus evacuation 2x yearly, with kindergarten orientation explain bus rules and etc..
- Train new drivers as needed
- Prepare student write ups
- Prepare bus write up for repairs
- Write own route based on right side pickup and safety
- Follow all feds and state safety rules
- Determine safe turn arounds and safe winter route as needed
- Discipline and seat assignment as needed
- Currently serving as a Sub Bus Driver
- Previously, I served as a Fulltime Bus Driver transporting students to and from school and special trips in a safe and effective manner
- I served in the Dispatcher area guiding and directing Bus Drivers as needed
- I maintained control of the 100th day student count and school year end in a excel spread sheet along with mileage for daily transportation and special trips
- This information is mandated by the Arizona State Education Department and entered into the AED site by the Transportation Director to which I reported the 100th day and 180th day of school
School Bus Driver
South Central Schools
09.2013 - 02.2017
- Transportation for students to and from school and other events as needed
- Prepare bus each day for daily run, pre-trip and post-trip
- Bus evacuation 2x yearly, with kindergarten orientation explain bus rules
- Train new drivers as needed
- Prepare student write ups
- Prepare bus write up for repairs
- Write own route based on right side pickup and safety
- Follow all feds and state safety rules
- Determine safe turn arounds and safe winter route as needed
- Discipline and seat assignment as needed
Records & Identification Bureau Operations Shift Supervisor
City of Phoenix Police Department
12.2002 - 09.2011
- Supervise a staff of 14 - 65 individuals responsible for entering police reports from Police Officers while on the phone utilizing direct dictation, MedQuist Doc Q voice Dictation and Transcription System modified for Police work along with handwritten reports
- Ensured these reports are entered into the computer systems utilizing the following systems: PACE, ACIC/NCIC, CMS, JMS, OBITS, ACCH, III, performing TTY's utilizing NLETS, and ALETS
- Prioritizing daily work by distributing jobs for transcription, ensuring the reports are produced while monitoring cost effectiveness of employees
- Participant in the internal mentoring group -inspiring employees to become leaders by promoting from within the bureau to supervisory/management positions
- Conducted monthly staff meetings for employees giving clear understanding of their responsibilities and noted any changes in policies and procedures while effectively compiling, organizing and presenting supervisory notes and memorandums in preparation of Employee Performance Management Assessments for employees on an annual basis
- Provide leadership for cultural change by coaching employees at all levels of the organization, removing barriers to success, analyzing and improving business practices, facilitating communication within the organization and advocate for high customer service satisfaction
- Research problem/s make recommends for solutions and correct areas, ensuring all necessary documentation is maintained
- Initiated and oversee implementation of employee relations, coordinate employee morale meetings and designed ways to implement employee suggestions within the work force
- Demonstrated strong technical knowledge and a thorough understanding of computer technology for operating systems within the Police Operations Bureau and included local, state and FBI record transmissions
- Proficient in MS Applications: Word, Excel, PowerPoint, Outlook and Access, and basic office equipment
- Conduct interviews of potential employees, reviewing results and providing management with valid and reliable information for human resource planning
- Consulted with Leadership Team weekly supplying specific business objectives and determine shorthand vs long term staffing needs
- Administer access to criminal records and maintain transcript files on the criminal activities of prisoners and suspects while demonstrating continuous effort to improve operations, decrease turnaround times, streamline work processes, and worked cooperatively and jointly to provide quality assurance and seamless customer service utilizing all channels of communications
Internal Lead Auditor for maintenance of ISO 9001-2000
Phoenix Police Department
01.2000 - 09.2011
- Drafting, mapping and editing procedure manuals and work instructions to adhere to all policies, procedures, and rules of the department
Fingerprint Technician Lead
City of Phoenix Police Department
10.1986 - 12.2002
- Ten Print Site Manager, Lead Operator/Trainer for Phoenix Police, instructor for MORPHO (AZ State Electronic Fingerprint Conferences) twice yearly to approx
- 200 individuals
- Certification from Arizona Department of Public Safety to prepare fingerprints for submission through AZAFIS (Arizona Automated Fingerprint Identification System) to the FBI and other local municipal, state and Federal Government Law Enforcement Agencies
- Analyze, classify & search fingerprints (manually and electronically) solve complex booking problem/sand complex fingerprint identification/s
- Operate AFIS Terminals, including entering Fingerprint Images from ten-print card/s and latent print card/s while editing minutiae points using computer implemented program and assisted with writing and implementing special projects, policies and procedures for Fingerprint Technicians'
- As Lead/Trainer - conducted interviews of potential employees, prepared, wrote and served Performance Management Assessments for teammates, assigned and monitor daily production, monthly employee productivity logs, analyzed and reported findings to Management while coordinating workflow and communicated in a professional manner within the Bureau and with other Law Enforcement Agencies
- Performed identification/s using fingerprints of both computerized and manual intervention while demonstrating a leadership role in maintaining, streamlining, and searching of criminal history files using both manual and computerized systems, dissemination of criminal and non-criminal information to internal and external agencies
- Assisted with the development of the Business Process Planning and Quality Assurance Unit - mapping processes within the Bureau - consisting of Criminal History Records releases, Booking information, CLD's, Letter of Clearance and etc
- Chairperson - Records and Identification Bureau Pilot Process- a rapid identification through fingerprints of a prisoner/s prior to being booked identifying prisoner and submitting of all prior criminal activity paperwork to the court/s for the judicial process detail to review at initial appearance court, including fingerprints and photographs to local, state and FBI levels
- Operated/ monitored computer terminals for entries, modifications and deletions for local and FBI records within: PACE, ACIC/NCIC, CMS, JMS, OBITS, ACCH, III, NLETS, ALETS and TADS
- Work in an Out of Class Assignment as the Shift Supervisor in their absence
Police Records Clerk
City of Phoenix Police Department
07.1982 - 10.1986
- Disseminated criminal and non-criminal information to internal and external agencies, fingerprinted and photographed criminal and non-criminal individuals, providing court/s with essential paperwork needed for arrestees to be seen by the judicial process detail
- Verified and released warrant information, filing and maintained original and supplemental police reports, verifying and applying court dispositions to criminal arrest records and prepared files for purging
- Maintained and repaired office equipment ordered and stocked supplies as needed
- Trained newly employed clerks on all aspects of the above job duties
Education
40-hour Supervisor Academy -
City of Phoenix
09.2011
Training Academy Certificate - Audio Dictation and Transcription
Medquist Doc Q voice Medical Dictation and Transcription Academy
Atlanta, GA03.2003
Certificate of Accomplishment in Education/Certificates -
Greenville Christian College
Greenville, IL05.1980
Skills
- CDL school bus
- Passenger
- Transcription
- Bus Driving
- Project Implementation
- Internal Audits
- ISO 9001 - 2000 Accreditation
- Ink fingerprinting
- Fingerprint classification
- Fingerprint analysis
- Live scan technology
- AFIS operation
- Teamwork and collaboration
Certification
Class B CDL
Timeline
Fingerprint Technician Supervisor
Arizona Department Of Public Safety
08.2021 - Current
Fingerprint Technician
Arizona Department of Public Safety
12.2019 - 08.2021
School Bus Driver/Dispatcher
TOLLESON UNION HIGH SCHOOL DISTRICT
08.2017 - 03.2020
School Bus Driver
South Central Schools
09.2013 - 02.2017
Records & Identification Bureau Operations Shift Supervisor
City of Phoenix Police Department
12.2002 - 09.2011
Internal Lead Auditor for maintenance of ISO 9001-2000
Phoenix Police Department
01.2000 - 09.2011
Fingerprint Technician Lead
City of Phoenix Police Department
10.1986 - 12.2002
Police Records Clerk
City of Phoenix Police Department
07.1982 - 10.1986
Training Academy Certificate - Audio Dictation and Transcription
Medquist Doc Q voice Medical Dictation and Transcription Academy
Certificate of Accomplishment in Education/Certificates -
Greenville Christian College
40-hour Supervisor Academy -
City of Phoenix
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