Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Wayne Jackson

Wayne Jackson

Lawrence,KS

Summary

Dedicated Loader and Unloader with 1 year of progressive shipping and receiving experience in bustling warehouse. Committed to inventory accuracy using computerized WMS systems. Consummate team player with proven success at mentoring and leading less experienced team members in safe and customer-focused material handling practices.

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven 10+ years of experience working in busy fast-paced environments.

Diligent Warehouse Associate offering a year of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.

Resourceful worker with 1 year of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Loader and Unloader

UPS Customer Center
02.2023 - Current
  • Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
  • Lifted and slid packages weighing up to at least 60 pounds or more on conveyor belts to transport items.
  • Performed general support clean-up duties and maintained clean work area.
  • Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Independently Contracted Personal Trainer

WAJ Enterprises Dba Go Hard Training
08.2007 - 02.2023
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Educated club members about relationship between nutrition and fitness.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Built customer loyalty by smoothly executing training initiatives.
  • Recruited new participants each month with expertise in relationship-building and personal training.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Developed organization systems for personal fitness plans, records and contracts.
  • Drove client retention, managing daily classes and individual sessions.
  • Curbed learning time by developing customer rapport during training sessions.
  • Met health education and wellness objectives with implementation of new training programs.
  • Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Minimized injury risks by advising clients about form and proper clothing.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Evaluated individual participants to assess conditions and develop suitable training programs.
  • Taught participants to maximize exertion and results with exercise routines.
  • Encouraged participation and increased enjoyment with fun routines and music accompaniment.
  • Served as point of reference for fitness expertise within club.
  • Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
  • Increased membership enrollment by using innovative sales and promotional techniques.
  • Created and supervised plans for marketing strategies
  • Grew client base by marketing services.
  • Managed monthly/annual marketing budget
  • Translated brand marketing plans into customer marketing actions through use of brand apparel, promotional photos/videos and social media platforms.
  • Gathered, prepared and distributed marketing materials.
  • Implemented and enforced marketing programs and merchandising plans that helped promote and brand my services through the use of social media.
  • Created and drove culture-promoting activities throughout business.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Partnered with graphic designers creating content and promoting ad campaigns.
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Used key sales tactics to grow membership sales.
  • Oversaw accounting and budgeting.
  • Recorded expenses and maintained accounting records.

Information Specialist II

Vangent/Pearson Government Solutions
03.2001 - 08.2007
  • Acquired knowledge and experience in the fianancial aid process.
  • Attended and successfully completed training classes on using chat software that helps customers while they are on the www.fafsa.ed.gov website with any financial or technical issues they may encounter.
  • Worked in Borrower Tracking department to look up previous school loans and grants for students to help them locate who their lender is as well as the school associated with that particular financial aid.
  • Answered customers technical questions about FAFSA on the web through email communication
  • Used database to research, gather, analyze and present data.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Particpated in the training of new hire classes.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Education

GED -

Lawrence Adult Learning Center
07.1999

Skills

  • Performance Goals
  • Product Shipments
  • Customer Order Fulfillment
  • Data Gathering
  • Judgment and Decision-Making
  • Leadership Skills
  • Class Instruction
  • Account Management
  • Report Transcription
  • Staff Training
  • Customer Relations
  • Stocking and Replenishing

Timeline

Loader and Unloader

UPS Customer Center
02.2023 - Current

Independently Contracted Personal Trainer

WAJ Enterprises Dba Go Hard Training
08.2007 - 02.2023

Information Specialist II

Vangent/Pearson Government Solutions
03.2001 - 08.2007

GED -

Lawrence Adult Learning Center

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Wayne Jackson