Summary
Overview
Work History
Education
Skills
Client Services Experience
Post Acute Care Experience
Volunteer Experience
Timeline
Generic
Wayne Jackson

Wayne Jackson

San Lorenzo,CA

Summary

This resume displays a seasoned professional with over 25 years of executive management experience. With a degree in Business Administration, with emphasis on Leadership Development, and a Certificate of Achievement in Supervision Management, he has a wealth of experience in operations, logistics, and resource mapping. He is also a substitute teacher with a credential for K-12 and has coursework in Psychology/Religion. His experience includes serving as an Executive Pastor/Elder at a multi-ethnic congregation and as a Social Services Director at a health and wellness center. He has also worked as a driver/customer specialist for Lyft and Uber Technologies and as a licensed agent/life and health specialist for an insurance brokerage. He is a strong communicator and collaborator with a passion for personal and professional growth. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Driver / Customer Specialist

Lyft and Uber Technologies
01.2013 - Current
  • Servicing a specific client base requesting transportation from local airports and community locations
  • Requests are generated via a cell phone application, and drivers independently select requests to fulfill.

Social Services Director

Alameda Health and Wellness Center
01.2020 - 01.2021
  • Planned, programmed, and assessed psychosocial needs
  • coordination of resident services, including spiritual and beautician needs
  • Served on IDT with nursing staff and guardians to address and solve chronic inactivity by finding solutions to encourage and aid residents in physical exercise and community engagement
  • Facilitated systematic programs to address residents felt needs and developed partnerships with social agencies specializing in senior care.
  • Scheduled and facilitated family care meetings to address residents’ admittance needs and goals for discharge
  • Provided residents and family members with discharge assessments for continued care at home when necessary
  • Identified and assisted with resource mapping for unhoused residents
  • We created pathways for housing and placement assistance.

Social Services Director

Princeton Manor Health Care Center
01.2016 - 01.2020
  • Managed comprehensive services of care facility
  • Represented residents rights
  • Facilitated conflict resolution by communicating, documenting, and mediating with families, residents, and staff while providing emotional support
  • Served as primary quality of life advocate for residents
  • Completed initial psychosocial assessment of residents
  • Connected residents and family members to resources and community support as needed
  • Coordinated, documented, and led initial quarterly and annual care plan meetings to discuss care needs with residents, families, and IDT
  • Facilitated discharge planning for residents leaving the facility by creating a post-discharge plan of care, including aftercare and assisting with medical equipment as needed
  • Maintained ancillary services calendars
  • Identified and assisted with resource mapping for the chronically transient and homeless population
  • Create a pipeline for housing and placement assistance
  • Provided Medicare and Medi-Cal education as needed.

Licensed Agent #0110455 / Life and Health Specialist

Insurance Brokerage
01.2012 - 01.2017
  • Marketed insurance products and services to a client base via appointments generated by a professional appointment scheduling service
  • Products, plans, and services were presented on a need-assessment basis
  • Provided critical policy reviews needing renewals of rollovers consultant to a multigenerational client base
  • Established an extensive database of resources for client referrals
  • Facilitated group informational meetings at residential facilities.

Executive Pastor / Elder

Abundant Life Christian Fellowship
01.1994 - 01.2012
  • Served as the executive shepherd overseeing day-to-day operations of a multi-ethnic congregation in Northern California with over 6000 members, a ten-million-dollar budget, a diverse vocational staff, a volunteer team of 1700, and 66 active ministries
  • Instrumental in developing and executing two transitional building projects (1997 and 2005)
  • Preached and taught bible study and provided pastoral counseling to members
  • Served on two para-church boards as a consultant
  • Coached and mentored 27 executive staff and their support personnel during a major reorganization and ministry reconstruction (Dec
  • 2009 - March 2010)
  • Consultant to four community-based organizations regarding the collaborative methodology for confronting systemic gang violence in urban neighborhoods
  • Redesigned the church’s care strategy to foster a greater awareness of members’ needs and how to address them without increasing staffing ratios and budget allocations
  • Co-designed a strategic outreach model that fostered local and regional partnerships to address homelessness, food distribution, and Job training (2006).

Education

B.S. in Business Administration - Leadership Development

St. Mary’s College

Certificate of Achievement in Supervision Mgmt. -

Ohlone College

Substitute Teacher Credential -

California Department of Education

Azusa Pacific University

Master of Education Program -

The American College of Education
07.2024

Skills

  • Passenger Assistance
  • Route Determination
  • Equipment Operation
  • Vehicle maintenance and repair
  • City and non-city driving
  • Route Management
  • Route Planning
  • Punctual and Reliable
  • Customer Service
  • Database Management
  • Business Management
  • Problem-Solving
  • Relationship Building
  • Strategic Planning
  • Staff Development
  • Computer Skills
  • Research
  • Public Speaking
  • Supervision and leadership
  • Excellent Communication
  • Project Planning
  • Microsoft Word

Client Services Experience

  • Lyft and Uber Technologies, Bay Area, 01/01/13, current, Driver / Customer Specialist, Servicing a specific client base requesting transportation. Requests are generated via a cell phone application. Drivers independently select requests to fulfill.
  • Insurance Brokerage, San Lorenzo, CA, 01/01/12, 12/31/17, Licensed Agent / Life and Health Specialist, Marketed insurance products and services to a client base. Presented products, plans, and services on a need-assessment basis. Provided critical policy reviews. Consulted a multigenerational client base. Established an extensive database of resources for client referrals. Facilitated group informational meetings.

Post Acute Care Experience

  • Alameda Health and Wellness Center, Alameda, CA, 01/01/20, 12/31/21, Social Services Director, Planned, programmed, and assessed the coordination and monitoring of resident services. Served on the IDT with the nursing staff and guardians. Facilitated systematic programs to address residents' needs. Scheduled and facilitated family care meetings. Provided discharge assessments. Assisted with resource mapping for the chronically transient and homeless population.
  • Princeton Manor Health Care Center, Oakland, CA, 01/01/16, 12/31/20, Social Services Director, Managed the comprehensive services of the care facility. Represented the rights of all residents. Facilitated conflict resolution. Completed initial psychosocial assessment of residents. Connected residents and family members to resources and community support. Coordinated and led care plan meetings. Facilitated discharge planning. Maintained ancillary services calendars. Assisted with resource mapping for the chronically transient and homeless population. Provided Medicare and Medi-Cal education.

Volunteer Experience

Currently assisting several Church leaders in the capacity of a consultant to refine and refocus their resources for greater operational efficiency and program effectiveness.

Timeline

Social Services Director

Alameda Health and Wellness Center
01.2020 - 01.2021

Social Services Director

Princeton Manor Health Care Center
01.2016 - 01.2020

Driver / Customer Specialist

Lyft and Uber Technologies
01.2013 - Current

Licensed Agent #0110455 / Life and Health Specialist

Insurance Brokerage
01.2012 - 01.2017

Executive Pastor / Elder

Abundant Life Christian Fellowship
01.1994 - 01.2012

B.S. in Business Administration - Leadership Development

St. Mary’s College

Certificate of Achievement in Supervision Mgmt. -

Ohlone College

Substitute Teacher Credential -

California Department of Education

Azusa Pacific University

Master of Education Program -

The American College of Education
Wayne Jackson