Wayne Jordan

Manager

NEUCO

Lawrence, MA

05.2006 - 10.2023

Recruited and hired qualified candidates to fill open positions.
Recruited and trained new employees to meet job requirements.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Minimized staff turnover through appropriate selection, orientation and training.
Ensured compliance with all applicable laws, regulations, industry standards.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted quality, timely performance feedback and performance appraisals.
Established processes to ensure efficient workflow throughout the organization.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Maintained adequate staffing to meet objectives within budget.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Coached, mentored and trained team members in order to improve their job performance.
Resolved customer inquiries and complaints requiring management-level escalation.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Analyzed customer feedback data to develop action plans for improving services offered.
Entered time and attendance logs in preparation for payroll.
Interviewed prospective employees and provided input to HR on hiring decisions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Reviewed completed work to verify consistency, quality and conformance.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Trained employees on additional job positions to maintain coverage of roles.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.