Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wayne Keehner Jr

Blackwood,Nj

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Specialty Department Supervisor

The Home Depot
Deptford, NJ
11.2023 - Current
  • Exemplify a high level of customer service
  • Use creative promotions and contests to inspire store staff to reach leads and goals metrics
  • Conduct Monthly 1 on 1 s with specialty associates to see where their progress is and how we can make it better.
  • Analyze selling trends within my departments to see which items and services are leveraging or deleveraging our sales.
  • Working alongside associates to make sure aisle standards are being maintained.
  • Using "ask line" software to ensure that we have proper on shelf availability for our customers to find what they need.
  • Mediating any conflict when it arises. Partnering with leadership when needed.
  • Being empowered and empowering my team to make good business decisions in regards to discounts and mark downs in order to enhance a customers experience
  • Taking on side projects such as Voice of customer board updating duties as well as serving as the primary "Viva Engage" social captain.
  • Helped lead the specialty team to a 3rd place regional finish in Pipeline for Q4 as well as a first place district finish in the month of February
  • Celebrate and recognize associates and peers to create a very positive, results driven work atmosphere.

Solutions Manager

R-Wireless Verizon
New Jersey
03.2022 - 11.2023
  • As solutions manager in the South Jersey district I am responsible for the overall success and operation of the Delran location
  • In the role I have led the location to increased year over year growth in profit, gross dollars and key Verizon metrics
  • I have been able to train and develop the other location reps to have their best performances since being there and helping them gain multiple awards and recognitions
  • As well as training managers and reps for other locations in the district
  • I have helped implement and execute multiple 'Change for Change' charity drives and partnered with community organizations and fundraisers
  • Worked on special company wide training projects including powerpoint presentations and live video role plays and scenario drills.

District Sales Manager

Mattress Firm
New Jersey
12.2019 - 12.2021
  • As a district manager in the Keystone region I have been able to recruit, hire, and train associates to reach sales and financing metrics and goals
  • I have put a strong focus on customer service and creating an exceptional guest experience both internal and external
  • Was able to build strong working relationships with my leadership, peers and my team
  • During the time our associates were furloughed I led virtual training sessions on omni utilization as well as personal branding
  • I work closely with managers to help them train and develop their direct reports and ensure smooth operation of the district.

Area Sales Manager

Mattress Firm
Baltimore, Md
10.2016 - 12.2019
  • Multi-unit management position in which I worked closely with store managers to create schedules, write back office transfers and have coaching conversations and discipline when required
  • Was able to drive sales and performance in my area and help lift the entire district with training classes and workshops.

Education

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06-2001

Skills

  • Basic computer skills and Microsoft Word, Excel, Office, Teams, and PowerPoint
  • Social media marketing and content creation
  • Communication skills both verbal and non-verbal
  • Conflict resolution and management
  • Leading training classes and workshops both in person and remote

Accomplishments

  • Most recently already made Silver level in Home Depot in only 5 months
  • 2021 DE&I award of excellence 2019 “Service, Integrity and Passion” award winner.
  • 2018 W.I.T award nominee (highest award in our division)
  • 2017 Area manager of the year and 2017 Passion excellence award
  • 2022 Store Manager of the Quarter
  • 2023 Customer Service Excellence award

Timeline

Specialty Department Supervisor

The Home Depot
11.2023 - Current

Solutions Manager

R-Wireless Verizon
03.2022 - 11.2023

District Sales Manager

Mattress Firm
12.2019 - 12.2021

Area Sales Manager

Mattress Firm
10.2016 - 12.2019

High School Diploma -

Baltimore Polytechnic Institute

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Wayne Keehner Jr