Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wayne Kosminoff

NORWALK,CT

Summary

Results-oriented, driven and focused with strong ability to multitask.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Field Technician

Sourcepass
05.2023 - Current
  • Perform vulnerability remediation patching for servers and clusters
  • Set up client workstations with computers and necessary peripheral devices
  • Install and configure appropriate software for clients
  • Troubleshoot and administer 365, OKTA and Active Directory
  • Diagnose, repair, and maintain local networks to optimize performance
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
  • Maintain records of support interactions and time spent in ticketing system
  • Write technical user guides and publish for technicians to assist with procedures
  • Act as a liaison between Vendors and clients for based on requests

Lead, Service Dispatch Coordinator

Proxios
01.2021 - 05.2023
  • Manage overseas team of 16 to facilitate the dispatching of service tickets for clients
  • Run meetings to discuss policy changes, new goals, and upcoming tasks which need to be performed
  • Examine metrics, track billable hours, and coordinate tasks keeping SLA status at 98% or higher monthly
  • Tickets: Acknowledge, code, merge, route any NEW tickets in the correct queues
  • Send out daily notification for overdo or expiring SLA tickets
  • Trained agents in analyzing, troubleshooting, and customer soft skills
  • Create technical documentation and SOP procedures for staff and management
  • Administer spam filtering for e-mail accounts
  • Work with clients to de-escalate unhappy clients and come to a resolution
  • Assist with technical support Lv2 on overflow (Group Policy, File & Share Permissions, Blue Screens, Office 365 Administration, etc.) Create, organize, and maintain monthly Workstation, Server, and on-call calendars
  • Administrator telecom Voice Portal
  • Field incoming calls and tickets via ticking system, and route to technicians in a round-robin platform.

Senior Desktop Technician

Axiom
08.2015 - 01.2021
  • Purchase supply of products/materials
  • Determine the lowest cost for products/materials
  • Create documentation and SOP procedures for staff and management
  • Field incoming calls and tickets via ticking system, and route to technicians in a round-robin platform
  • Create, organize, and maintain monthly Workstation, Server, and on-call calendars
  • Send out daily notification for overdo or expiring SLA tickets
  • Administer spam filtering for e-mail accounts
  • Troubleshoot customer workstations (Application, System Errors, Malware, and Outlook mail delivery.) Troubleshoot Citrix connections (Frozen Sessions, Server Issues, Long Loading Times) Perform Group Policy , DNS and DHCP Administration for Active Directory Networks Exchange 2010 - 2013 New User Account Setup and Mailbox Administration
  • Microsoft Office 365 New User Account Setup and Mailboxes administration
  • DATTO Deployment and Resolve backup and Screen Shot Error.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

Senior Operations Analyst

Publicis Groupe
02.2009 - 08.2015
  • Analyzed issues and formulate solutions relating to network connectivity and user applications
  • Troubleshoot system, application, and hardware issues on client machines
  • Create Active Directory User Accounts, Delegate file / folder permissions group rights for customer base
  • Performed routine system maintenance relating to system administration
  • Performed installation and configuration of software including operating systems, patches and 3rd party products based on customer requests and firm standards
  • Consistently updated the ticket tracking system with status and fixes
  • Track assets and order inventory as needed for office location.

PRIOR EXPERIANCE

PwC / Nantes Solutions
02.2001 - 08.2015
  • Provided support for 2500+ users, demonstrating exceptional multitasking and communication skills in achieving goals and timelines.
  • Managed inventory in asset management of 2500+ laptops, desktops, and parts valued over $4 million.
  • Applied business and technological acumen toward defining and implementing hardware/software resolutions to boost overall operational performance.
  • Conducted comprehensive review and analysis in order to promptly diagnose and resolve hardware, software, network, printer, VPN issues, and Lotus Notes.
  • Effectively directed data recovery and ran daily and weekly backups/restores vital to securing and protecting important data.
  • Wrote technical user guides for documentation

Education

Bachelor of Arts in Media Studies -

Sacred Heart University
Fairfield, CT
01.1998

Skills

  • Skilled in Windows Server 2012, 2008
  • Skilled in Windows 10, 8, 7 and XP
  • Microsoft 365, 2010-2016 Troubleshooting and Administration
  • Active Directory, DNS, DHCP, Group Policy, DATTO Backups
  • Expert Multitasker, troubleshooter, and problem solver
  • Proficiently managed projects from concept through delivery
  • Excellent verbal and written communication skills

Certification

  • MCTS –Windows Server 2008 Active Directory, Configuration
  • MCTS – Windows Server 2008 Network Infrastructure, Configuring
  • MCP – Window XP
  • NETWORK +
  • A+

Timeline

Field Technician

Sourcepass
05.2023 - Current

Lead, Service Dispatch Coordinator

Proxios
01.2021 - 05.2023

Senior Desktop Technician

Axiom
08.2015 - 01.2021

Senior Operations Analyst

Publicis Groupe
02.2009 - 08.2015

PRIOR EXPERIANCE

PwC / Nantes Solutions
02.2001 - 08.2015

Bachelor of Arts in Media Studies -

Sacred Heart University

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Wayne Kosminoff