WAYNE LACEY
Katy,TX
Summary
Brings leadership, operations management, project management, and problem-solving skills to help organizations develop and execute projects and plans with greater success. With an entrepreneurial mind set and grew a successful start-up company with a partner. Successfully managed people, projects, and assets in many different continents including Asia, Africa, Europe, and the Americas. Areas of expertise include: Leadership Operations Management Project Management Quality Management Critical Thinking Organization ASNT NDT Level III Problem Solving Building Effective Relationships Business Development Collaboration Interpersonal Communication Seasoned Operations Manager and talented leader with over 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Business Development Manager
Load Monitoring Systems
10.2022 - Current
- Assist Load Monitoring Systems establish presence in North America
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Responsible for building on established relationships and creating new relationships within oil and gas industry, marine, construction, alternative energy, and entertainment industry.
- Reached out to potential customers via telephone, email, and in-person inquiries.
NDT Level III Consultant and Trainer
D-Tec Inspection Services
01.2021 - Current
- Educated clients on proper use of products and systems.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Introduced standardized training for cohesive learning environments.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Recorded and edited videos to facilitate remote learning.
Vice President of Operations
Zadok Technologies
03.2020 - 01.2021
- Responsible for key elements with business units in Houston and Portland, Texas
- Brought leadership and extensive management experience to Zadok Technologies
- Operations Management – day-to-day operations
- Project Management – PMI mindset to project management
- Rope Access Management – Implement IRATA recommended practices
- Quality Management –Reviewed and updating various processes
- Introduce New Technologies – Introduce NDE Program and Rope Access to Zadok Technologies
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Established performance goals for department and outlined processes for achievement.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Drove team engagement to achieve aggressive company targets.
- Supported project management team for optimal performance.
- Drove short-term and advanced promotional initiatives and planning processes.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
President
Cotech IRM Services Inc
10.2007 - 03.2020
- Grew company from start-up to multi-million dollar corporation
- Oversaw key elements within business
- Operations Management – day-to-day operations
- Business Development – new business identification, sales, continued client relations
- Project Management – managed projects from cradle to grave: Project size $500 to $6m
- Accounting – accounts payable and accounts receivable
- Human Resources – payroll, benefits, sourced, recruited, retained key personnel
- Information Technology – setup and maintained office network and security, maintained online cloud system, and setup and maintained project laptops
- Asset Management - procurement and maintenance
- NDT Inspection Management – Developed and managed all NDT activities in accordance with companies ASNT TC-1A program
- Rope Access Management – Developed and managed all rope access activities in accordance with IRATA recommendations
- Quality Control / Quality Assurance – Procedure writing, review, and revisions; report writing, Internal and external audits
- Health & Safety Management – Implemented and maintained safety programs compliant to OSHA, ANSI, BS and ISO standards
- Grew annual revenue from $120,000 to $7M within 10 years
- Increased projects executed from 25 to 300 annually, with a total of 2600 projects successfully completed on-time and within budget
- Managed Complex Offshore Rig Re-activation on-time and within budget with over 100,000 work hours incident free
- Participated as subject matter expert in American Petroleum Institute specification re-write
- Implemented and maintained a successful quality management system, leading to reduced errors and higher customer satisfaction
- Co-designed an advanced inspection technique to inspect top drives in-situ without dismantling, reducing down time and saving money for clients
- Co-designed an online reporting database system that allowed clients to view and print inspection reports from anywhere
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Supported project management team for optimal performance.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Led operational team in development, rollout, and management of new product lines.
- Spearheaded development and implementation of distributed organizational structure to increase efficiency.
- Facilitated communication between departmental teams and stakeholders to build consensus.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored key business risks and established risk management procedures.
- Represented organization at industry conferences and events.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw divisional marketing, advertising and new product development.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created succession plans to provide continuity of operations during leadership transitions.
- Directed technological improvements, reducing waste and business bottlenecks.
- Founded performance- and merit-based evaluation system to assess staff performance.
Project Manager
RBG USA
01.2005 - 01.2007
- Core Technical Services was acquired by RBG USA, Managed Rope Access and Non-Destructive Testing (NDT) projects onshore and offshore from the cradle to grave
- Liaised with all key stakeholders throughout the project's lifecycle ensuring total customer satisfaction
- Trained and assessed technicians in rope access techniques
- Co-managed RBG's training facility
- Successfully delivered over 700 projects, cradle to grave, on time and within budget, resulting in higher customer satisfaction
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Operations Manager
Core Technical Services
01.2003 - 01.2005
- Managed projects from cradle to grave
- Projects included: Non-Destructive Testing (NDT), Fabrication, Rope Access, ABS Surveys, DNV Surveys, onshore and offshore
- Managed all daily office operations in absence of VP
- Liaised with all key stakeholders throughout project's lifecycle
- Managed 900 projects on time and within budget, leading to customer satisfaction
- Project sizes from $500 to $3m
- Assisted in procedure implementation and periodical revisions that kept procedures compliant with relevant standards and regulations
- Revised inspection report formatting due to client specifications that formed stronger client relationship
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Lead Test Engineer, Project Lead
Core Technical Services
01.1997 - 01.2005
- For offshore, onshore, and overseas work, NDT, lifting equipment inspection surveys and rope access.
- Partnered with project team members to identify and quickly address problems.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Set up and managed team meetings.
- Updated customers and senior leaders on progress and roadblocks.
- Produced quality standards, checklists, report templates, and processes.
- Met with manager weekly to provide detailed project report and milestone updates.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Developed comprehensive test plans and workforce breakdown structures for complete systems.
- Reduced risk and coordinated project specifications to meet safety and federal compliance.
- Provided technical advice to improve quality of engineering practices.
- Engaged internal and external customers during planning and test phases to answer questions.
Lead Test Engineer / Rigger / Bench Fitter
Chandlers International Aberdeen, CIA
01.1992 - 01.1997
- I worked in the Peterhead facility until 1996
- At this facility we manufactured wire rope slings from 5mm to 100mm
- We performed load testing and nondestructive testing to onshore and offshore clients
- We performed mooring and towing line inspections and replacements
- I transferred to the Aberdeen facility in 1996
- I was a lead test engineer for mostly offshore clients worldwide
- When I was at the Aberdeen facility, I would assist the bench fitting department inspecting, refurbishing, and testing rigging equipment
- Developed comprehensive test plans and workforce breakdown structures for complete systems.
- Provided technical advice to improve quality of engineering practices.
- Engaged internal and external customers during planning and test phases to answer questions.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Reviewed, evaluated, and identified requirements for testability.
- Communicated technical information both verbally and in writing in simple terminology.
- Created plans for test method validation using research or field observations.
Trainee Test Engineer
UK Lifting
01.1990 - 01.1992
- Trainee test engineer
- Trained and assisted in basic NDT methods, load testing with load weights, water bags, operation and use of load monitoring devices
- Worked in rigging facility manufacturing and testing rigging equipment.
Education
BSC - Psychology
University of Phoenix
Houston, TX10.2011
Skills
- Leadership
- Project Development
- Microsoft Office Expertise
- Business Strategy Development
- Market Growth
- Contract Review and Recommendations
- Project Management
- Conflict Mediation
- Revenue Generation
- Process Improvement Strategies
- Operations Oversight
- Cost Containment
- Quality Assurance and Control
- Continuous Improvements
- Schedule Oversight
- Management
- Budgeting and Cost Control
- Resource Coordination
- High-Pressure Environments
- Health Information Policy and Procedure Development
- Staff Management
- Employee Motivation
- Stakeholder Relations
- Performance Monitoring and Evaluation
- Business Development Understanding
- Management Training
- Staff Development
- Cross-Functional Communication
- Warehouse Operations
- Productivity Improvement
- Business Planning
- Data Evaluation
- Invoice Processing
- Contract Development
- Client Relations
- Sales
- Workflow Planning
- Contract Administration
- Cultural Awareness
- Multidisciplinary Collaboration
- Sales Promotion
- Staff Training
- Supply Chain Distribution
- Purchasing and Procurement
- Budget Development and Management
- Business Intelligence
- Regulatory Compliance
- Negotiation
- Report Generation
- Policy and Procedure Implementation
- Market Research
- Product Management
- Quantifiable Revenue Increases
- Financial and Cash Flow Analyses
- Goal Attainment
- Business Administration
- Maintaining Compliance
- Recruiting and Hiring
- Superb Time Management Skills
- Operation Monitoring
- Planned Equipment Constraints
- Finance Understanding
- Project Planning
- Expense Reports
- Planning and Implementation
- Employee Relations
- Team Leadership
- Data Archiving
- Sales Presentation
- Adobe Creative Suite
- Solution Development
- Strategic Partnership
- Interpersonal Communications
- Multi-Unit Operations Management
- Multi-Site Operations
- Microsoft Office Suite Expertise
- New Product Introduction Strategies
Additional Information
- Currently hold valid US and UK passports
Affiliations
- Project Management Institute
- American Society of Nondestructive testing
- Industrial Rope Access Trade Association
- Society of Rope Access Technicians
- British Institute of Nondestructive Testing
- DROPS
Hobbies
- Soccer - player, volunteer coach, board member and past president for Houston United Soccer Club
- Musician - Drums
- Cycling
- Running
- Volunteer fundraisers for St Jude's
Certification
- PMP - Project Management Professional
- ASNT - MT Level III
- ASNT - PT Level Level III
- ASNT - ET Level III
- ASNT - UT Level III
- Rope Access - IRATA Level 3 (Expired)
- LEEA - Group 1 Part 1
- LEEA - Group 1 Part 2
- LEEA - Lifting Gear General
- BJ Varco Drilling Tool and Top Drive NDT Inspection
- SCOTVEC – Principles of NDT
- CommScope - Fiber Optic Infrastructure Specialist
Timeline
Business Development Manager
Load Monitoring Systems
10.2022 - Current
NDT Level III Consultant and Trainer
D-Tec Inspection Services
01.2021 - Current
Vice President of Operations
Zadok Technologies
03.2020 - 01.2021
President
Cotech IRM Services Inc
10.2007 - 03.2020
Project Manager
RBG USA
01.2005 - 01.2007
Operations Manager
Core Technical Services
01.2003 - 01.2005
Lead Test Engineer, Project Lead
Core Technical Services
01.1997 - 01.2005
Lead Test Engineer / Rigger / Bench Fitter
Chandlers International Aberdeen, CIA
01.1992 - 01.1997
Trainee Test Engineer
UK Lifting
01.1990 - 01.1992
BSC - Psychology
University of Phoenix
- PMP - Project Management Professional
- ASNT - MT Level III
- ASNT - PT Level Level III
- ASNT - ET Level III
- ASNT - UT Level III
- Rope Access - IRATA Level 3 (Expired)
- LEEA - Group 1 Part 1
- LEEA - Group 1 Part 2
- LEEA - Lifting Gear General
- BJ Varco Drilling Tool and Top Drive NDT Inspection
- SCOTVEC – Principles of NDT
- CommScope - Fiber Optic Infrastructure Specialist
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