Wayne Leslie
Okeechobee,Fl
Summary
Results-oriented IBX Manager with extensive experience in operations management and team leadership. Specializes in fiber optic restoration and crisis management. Developed safety training programs and coordinated facility upgrades to improve operational efficiency and compliance. Focused on enhancing service delivery and customer satisfaction while fostering diversity and inclusion in high-performing teams.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Manager Data Center
Equinix
Boca Raton, Florida
03.2021 - Current
- Led team in implementing operational strategies to enhance service delivery.
- Managed cross-functional projects to improve customer satisfaction and retention.
- Oversaw daily operations to ensure compliance with company standards and policies.
- Coordinated with departments to streamline processes, enhancing efficiency and reducing delays.
- Developed training programs to elevate staff performance and skills, fostering a more capable team.
- Facilitated regular meetings to address team challenges and promote collaboration.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Compiled monthly reports for senior management, summarizing key operational performance metrics to inform decision-making.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Manage and supervise IBX site Technicians and site Engineers
- Manage and supervise IBX Subsea Cable Station Engineers
- Supervise all Maintenance and Operation for the PFE & SLTE equipment on site
- Supervise third party security vendor onsite monitoring the AMAG system
- Conduct tours of the IBX for potential customers and sales Engineers
- Coordinate weekly and monthly staff meeting with Operations and SCSE Technicians
- Participate in weekly calls, staff training, SME meeting, warehouse meeting etc
- Manage budget CAPEX and OPEX for Technicians and Engineers tools, uniforms, testing equipment, materials, etc
- Conduct safety Fire drills and building evacuations with staff
- Facilitated safety meetings with vendors prior to the commencement of on-site work.
- Safety Lead - Coordinate, review, and provide Safety training for IBX staff members
- Coordinate and host quarterly meeting with local first responders, Fire & Police Dept
- Design and implement cage and cabinet installations for IBX customers
- Prepare and present all documentation needed for yearly internal and external Audits
- Represent IBX in corporate meetings and discussions
- Be available 24x365 for Operations technical support
- Design and propose IBX facility upgrade for the yearly budget
- Document all actions in IBX and corporate meetings involving Operations
- Coordinate and perform IBX Emergency Evacuation Site Drill
- Work closely with Research and Design group to implement new technologies
- Interview and qualify new IBX staff members through the hiring process
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Assistant Manager Data Center
Equinix
Boca Raton, Florida
03.2019 - 03.2021
- Manage and supervise IBX site Technicians and site Engineers
- Manage and supervise IBX Subsea Cable Station Engineers
- Supervise all Maintenance and Operation for the PFE & SLTE equipment on site
- Supervise third party security vendor onsite monitoring the AMAG system
- Conduct tours of the IBX for potential customers and sales Engineers
- Coordinate weekly and monthly staff meeting with Operations and SCSE Technicians
- Participate in weekly calls, staff training, SME meeting, warehouse meeting etc
- Manage budget CAPEX and OPEX for Technicians and Engineers tools, uniforms, testing equipment, materials, etc
- Conduct safety Fire drills and building evacuations with staff
- Conduct safety meeting with vendors prior to work starting On -Site
- Safety Lead - Coordinate, review, and provide Safety training for IBX staff members
- Coordinate and host quarterly meeting with local first responders, Fire & Police Dept
- Design and implement cage and cabinet installations for IBX customers
- Prepare and present all documentation needed for yearly internal and external Audits
- Represent IBX in corporate meetings and discussions
- Delivered technical assistance to Operations at all hours of the day, every day.
- Design and propose IBX facility upgrade for the yearly budget
- Document all actions in IBX and corporate meetings involving Operations
- Coordinate and perform IBX Emergency Evacuation Site Drill
- Work closely with Research and Design group to implement new technologies
- Interview and qualify new IBX staff members through the hiring process
- Implemented quality control measures to uphold company standards.
- Coordinated cross-functional projects, enhancing service delivery and operational efficiency.
- Supervised daily operations, ensuring team compliance with company policies.
- Conducted regular audits to maintain compliance with industry regulations.
- Managed inventory levels and facilitated timely restocking of supplies.
- Trained new employees on company procedures and customer service standards.
- Assisted in developing strategic plans to enhance operational effectiveness.
- Communicated with clients to address inquiries and resolve issues promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management to implement process improvements across teams.
IBX Superviser
Equinix
Boca Raton, Florida
08.2012 - 03.2019
- Supervise all Maintenance and Operation for the PFE & SLTE equipment on site
- Supervise third party security vendor onsite monitoring the AMAG system
- Conduct tours of the IBX for potential customers and sales Engineers
- Coordinated weekly and monthly staff meetings with operations and SCSE technicians to align on priorities and progress
- Participate in weekly calls, staff training, SME meeting, warehouse meeting etc
- Manage budget CAPEX and OPEX for Technicians and Engineers tools, uniforms, testing equipment, materials, etc
- Conduct safety Fire drills and building evacuations with staff
- Conducted safety meetings with vendors before on-site work to ensure compliance and safety protocols were understood
- Safety Lead - Coordinate, review, and provide Safety training for IBX staff members
- Coordinate and host quarterly meeting with local first responders, Fire & Police Dept
- Design and implement cage and cabinet installations for IBX customers
- Prepared and presented documentation for yearly internal and external audits to ensure compliance and operational integrity
- Represent IBX in corporate meetings and discussions
- Provided continuous operational technical support for staff
- Design and propose IBX facility upgrade for the yearly budget
- Document all actions in IBX and corporate meetings involving Operations
- Coordinate and perform IBX Emergency Evacuation Site Drill
- Work closely with Research and Design group to implement new technologies
- Interview and qualify new IBX staff members through the hiring process
SR Operations Tech
CenturyLink / Qwest Communication
03.2003 - 08.2012
- Maintain sites DC Power and battery plant
- Turned up DS3, OC3, OC12, OC48, OC192, 10G, and 40G circuits to ensure optimal network performance.
- Trouble shooting using OTDR, power meter and Digital Light wave Tester, Fiber traffic Identifier, JDSU 8000 test set, JDSU6000, JDSU 5800
- Maintained and installed transmission equipment including Nortel and Cisco 15454, 532L, Infinera, ONI, Fuji 4500, Cisco Routers MX960, and Ciena 6500 to support reliable operations.
- Alcatel 7750, and Lamda Unite, Ciena Eq, NGS switch, Titan 5500
- Spliced fiber cables while supervising and training co-workers in splicing and testing procedures to enhance team capabilities.
- Identified and marked fiber optic locations along both local and long-distance routes.
- Maintains sites and equipment for CenturyLink
- Supervised and trained group members.
SR Field Engineer
MCIWorldcom
06.1999 - 03.2003
- Maintains sites and equipment for MCI and Amtrak
- Supervised and trained team members to enhance skillsets and performance
- Prepping and splicing cable
- Configured DS3, OC3, OC12, OC48, OC192 connections and performed optical and electrical cross connections
- Working Mux messages, also doing fiber patching at terminal sites
- Troubleshot issues using OTDR, power meter, and digital lightwave tester.
- Maintain transmission equipment Nortel OC3 Express, OC12, OC48, OC192, Also, Alcatel 1648, Fujitsu equipment FLM 600 /2400 and Cisco 15454
- Fiber splicing both single and multiple fibers
- Provisioning for ALCATEL 1631 LMS WBDXC, ALCATEL 1633
- Installation of Telecom Fiber Cable and Hardware (U/G & O/H)
- DWDM/MOR+/MOR Amp
- Inspected construction of underground fiber network to ensure compliance with specifications
- Identified and marked fiber routes for local and long-distance projects
Field Inspector
Golden Field Services Inc.
Tulsa, O.K.
07.1998 - 03.1999
- Completed daily and weekly reports and vehicle logs to ensure accurate documentation of field activities
- Inspect construction of underground fiber network
- Inspected installation of inner ducts and fiber optic cable to maintain quality standards and compliance
- Cable locating using metro tech 850 and RD Locators
- Developed as-built documentation drawings that reflected completed construction projects.
- Inspect field operations (i.e.) Trenching, Plowing, Directional & Jack Boring
- Supervised work crew on job site to ensure adherence to safety protocols and project timelines
- Meeting with contractors and assign R/R personnel
SR. Field Engineer
Belize Telecommunications Limited
Belize City, Belize
10.1987 - 03.1998
- Installation of Telecom Fiber/Copper Cable and Hardware (U/G & O/H)
- Use test equipment and tools (i.e.) OTDR, Fusion Splicers & Locators
- Spliced fiber and copper cables to establish proper connectivity.
- Diagnose faults for both networks
- Line termination at Cabinets and MDF Locations
- Central Office DS0 and DS3 cross connection
- Planned and drew As-Built documentation for fiber and copper networks to support project accuracy
- Completed daily and weekly vehicle log reports to ensure operational compliance
- Assisted in supervising staff and work crew to maintain workflow efficiency in department
Education
Electrical Engineering -
Belize Technical College
Belize06.1983
Academic -
Edward P. York High School
Belize06.1980
Skills
- Effective time management
- Critical thinking and troubleshooting
- Attention to detail
- Team leadership
- Diversity and inclusion
- Problem solving
- Crisis management
- Verbal communication
- Leadership skills
- Management expertise
- Laser safety training
- Sonet transmission knowledge
- Fiber optic restoration
- Power system maintenance
- OC48 Nortel Sonet maintenance
- VOIP technology
- DSL services
- Alcatel Lucent Unite expertise
- Lamda Extreme proficiency
- Customer care strategies
- Cabling expertise (UTP, Coax, Fiber)
- Connector terminations
- Test equipment usage
- Cabling theory
- Transmission knowledge
- Operations management
- Facility maintenance
- Budget management
- Technical support
- Safety training
- Project management
- Customer engagement
- Vendor management
- Process documentation
- Equipment troubleshooting
- Staff training
- Emergency preparedness
- Quality assurance
- Coaching and mentoring
- Regulatory compliance
- Plan projects
- Networking strategies
- Team development
- Employee onboarding
- Program development
- Fiscal management
- Staff development
- Problem-solving abilities
- Customer relationship management
- Conflict resolution
- Budget control
- Process improvement
- Project planning
- Workforce management
- Staff training and development
- Staff management
Skillset
- TE Subcom Subsea Fiber Cable Training, A1, B1 and B2 Certified.
- These training including O&M of the PFE-SLTE-BH equipment’s such as Coriant, Ciena 6500, Alcatel Lucent.
- Excel, WordPerfect & Microsoft Word.
- Leadership and Management skills.
- Training– laser safety – Sonet transmission overview – Fiber optic restoration Power gateway seminar – Power system operation and maintenance – OC48 Nortel Sonet operation and maintenance, VOIP, DSL training.
- Alcatel Lucent Unite and Lamda Extreme Training.
- AMAG Symmetry Certified.
- Management Essential Training.
- 3Cs Customer Care Training.
- This includes cabling (UTP, Coax, and Fiber), terminations of connectors, use of test equipment, theory of cabling, transmission.
- FCOT and FCOS Certified.
- AMAG Security Certified.
Certification
- TE Subcom Subsea Fiber Cable Training, A1, B1 and B2.
- FOCT and FCOS Training
References
References available upon request.
Timeline
Manager Data Center
Equinix
03.2021 - Current
Assistant Manager Data Center
Equinix
03.2019 - 03.2021
IBX Superviser
Equinix
08.2012 - 03.2019
SR Operations Tech
CenturyLink / Qwest Communication
03.2003 - 08.2012
SR Field Engineer
MCIWorldcom
06.1999 - 03.2003
Field Inspector
Golden Field Services Inc.
07.1998 - 03.1999
SR. Field Engineer
Belize Telecommunications Limited
10.1987 - 03.1998
Electrical Engineering -
Belize Technical College
Academic -
Edward P. York High School