Summary
Overview
Work History
Education
Skills
Certification
FCC Extra Class Radio Operator
Additional Information
Timeline
Generic

Wayne Lindgren

YORK BEACH,ME

Summary

Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology. Telecommunications Engineer with superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in administration and support of office PBX and voice messaging systems. Experience troubleshooting issues at user level as well as phone system programming.

Overview

54
54
years of professional experience
1
1
Certification

Work History

Comunications Engineer

Self Employed Services
01.1991 - Current
  • Installed innovative wireless communication systems to meet unique client specifications and requirements.
  • Streamlined internal communication processes through the integration of new software solutions and tools.
  • Conducted thorough analysis of network performance metrics, identifying areas for improvement and recommending necessary changes.
  • Designed networks and handled basic troubleshooting for internal system issues.
  • Enhanced network efficiency by designing and implementing communication system upgrades.
  • Provided technical support to clients experiencing difficulty with communications systems, resolving issues efficiently without escalation.
  • Successfully completed several high-profile projects within budget constraints due to effective resource allocation strategies.
  • Coordinated with vendors to ensure timely delivery of equipment and supplies needed for successful project completion.
  • Addressing customer concerns promptly, resulting in increased satisfaction rates across all accounts.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed, maintained and supported voice/data applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Installed, maintained and supported VoIP applications.
  • Installed, maintained and supported IVR applications.
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Performed routine maintenance on communication equipment, ensuring optimal performance and minimizing downtime.

Engineer

Verizon
01.1970 - 12.1991
  • Director of PBX team to monitor and maintain 24 working and teaching Hospitals in Boston Hospital Complex later known as MASCO- Analyzed Tested and Cleared various equipment troubles and emergencies. 1970-1980
  • Served as Plant Service 2nd Level Manager for Southern New Hampshire Area for Verizon Communications handling service Test and Dispatch center plus Outside Facility and Maintenance Crews for Southern District Of NH.1980-1991
  • Trained and mentored a competent and flexible workforce to meet project needs and promote a positive work environment.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
  • Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Developed high-quality engineering designs and plans to meet industry standards.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Education

No Degree - Communication Studies

AT&T
Atlanta, GA

No Degree - Electrical Engineering

Northeastern University
Boston, MA

No Degree - College Course

Medford High School
Medford, MA
06.1959

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

  • Certified Engineer, Verizon Communication - 1968-1991
  • Certified PBX 756-AVAYA (VARIOUS PBX's) Fiber Optics - VOIP -Nortel- Mitel- Toshiba- Cisco [AVAYA & Others]- 1975-2008

FCC Extra Class Radio Operator

FCC Qualified in 3 on site exams in Radio Communications

Additional Information

Working at my present self employed job I have handled Nationwide procuring and dispatching of various qualified technicians for on-site installation and repair of various telecommunications systems. I also have performed remote programming of said systems and installed and maintained some myself.

Timeline

Comunications Engineer

Self Employed Services
01.1991 - Current

Engineer

Verizon
01.1970 - 12.1991

No Degree - Communication Studies

AT&T

No Degree - Electrical Engineering

Northeastern University

No Degree - College Course

Medford High School

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Wayne Lindgren