Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

WAYNE LYN

Charlotte,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

I am a motivated conscientious professional who is capable of balancing multiple tasks and priorities, seamlessly while delivering the highest level of customer service. Also, fosters positive relationships with guests to promote customer loyalty. Dedicated service professional offering over Eighteen (18) years in the hospitality industry, seeks employment at your hotel or company.

Overview

23
years of professional experience
1
Certification

Work History

Chino' Arte' By Wayne
Charlotte, NC

CEO/Designer
09.2013 - Current

Job overview

  • Properly manage accounting/bookkeepers Make financial projections Track expenses and invoices of business Manage skills and goals of objectives Working with clients to realize strategic and operational goals Provide professional advice to clients Assist clients on focusing on goals and end results Manage loss preventions and risk departments
  • Developed strategic plans and objectives to ensure organizational growth and profitability.
  • Created financial models to forecast future business performance and identify areas of improvement.
  • Established policies, procedures, and protocols to improve operational efficiency.
  • Negotiated contracts with vendors, suppliers, and partners.
  • Led the recruitment process for executive-level positions within the organization.
  • Oversaw all aspects of financial management, including budgeting and forecasting.
  • Implemented new technologies to streamline processes across departments.
  • Analyzed market trends and competitor activities to inform product development decisions.
  • Evaluated current products and services in order to develop strategies for improvement.
  • Facilitated communication between board members, executives, staff members, and other stakeholders.
  • Collaborated with marketing team to launch promotional campaigns that increased brand awareness.
  • Negotiated and approved contracts between company and distributors, suppliers and other external entities.
  • Built strategic business partnerships by cultivating relationships with employees and experts.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Cultivated strong relationships with business partners by providing exceptional customer service.
  • Established and oversaw strategic business actions and streamlined operations.
  • Increased productivity by creating new policies, objectives and procedures to streamline operations.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Checked financial reports to confirm financial soundness and good operating margin.
  • Generated large-scale operations, budget or expense reports to organize and analyze data.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.

Arte Couture Consulting Services
Charlotte, NC

CEO/Consultant
06.2007 - Current

Job overview

  • Developed strategic plans and objectives to ensure organizational growth and profitability.
  • Created financial models to forecast future business performance and identify areas of improvement.
  • Established policies, procedures, and protocols to improve operational efficiency.
  • Negotiated contracts with vendors, suppliers, and partners.
  • Led the recruitment process for executive-level positions within the organization.
  • Oversaw all aspects of financial management, including budgeting and forecasting.
  • Evaluated current products and services in order to develop strategies for improvement.

SHERATON CHARLOTTE HOTEL
Charlotte, NC

GSA/HOUSEKEEPING INSPECTOR
03.2013 - 04.2017

Job overview

  • Welcome guests to property Answer telephone calls and route them to appropriate departments Complete check-in of guests into the hotel and orientate them Provide concierge service to all guests both in-house and transient Analyze and resolve guest issues with regards to hotel policies and procedures Make and confirm reservations for guests, if necessary Train and supervise new hires Report and give feedbacks to management re: training exercise/programs Inspect room attendants quality of work Ensure that brand standards are met Checking the overall status of guest rooms Ensure Cleanliness in all areas Ensure overall room attendants productivity

HILTON GARDEN INN UPTOWN
Charlotte, NC

LEAD GSA/MOD
09.2010 - 03.2013

Job overview

  • Welcome and greeted guests to property
  • Answer telephone calls and route them to appropriate individuals
  • Post and balance charges daily
  • Make and confirm reservations
  • Run daily reports through completion of shift
  • Provide Concierge service to all guests by giving directions, restaurant suggestions, airport/miscellaneous advice
  • Provide creative solutions to meet guests’ needs.

HILTON GARDEN INN UPTOWN
Charlotte, NC

FRONT OFFICE MANAGER
06.2004 - 09.2010

Job overview

  • Greeted, registered and assigned rooms to guests of hotel
  • Answer department telephone calls within three (3) rings, using correct salutations and telephone etiquette
  • Made and confirmed reservations
  • Verified customers' credit and established how the customer would pay for the accommodation
  • Compute bills, collected payments and made change for guests
  • Recommend top dining and entertainment options for guests in the Uptown or nearby vicinity
  • Develop departmental objectives, work schedules, budgets and policies
  • Update team members about changes in hotel products, services, pricing and policies
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
  • Resolve service-related problems in a timely manner
  • Recruit and train new members of the guest service team and supervise them.

ANN TAYLOR LOFT
Raleigh/Charlotte, NC

SALES/WARDROBE CONSULTANT
02.2003 - 05.2004

Job overview

  • Welcome and greeted customers: market in store items and provide help in locating them
  • Participate in inventory counts periodically
  • Assist in creating pre-season marketing plans to support department and divisional strategies
  • Organize store merchandise racks by size, style and color to promote visually appealing environment
  • Built long - term customer relationships and advise customers on purchases and promotions
  • Help drive sales goals and achieve monthly quotas
  • Create and maintain an organized database to develop promotional sales
  • Dedicated to continued improving sales abilities and product knowledge
  • Achieve sales goals and service performance requirements of high dollar amounts through new customers

HOLIDAY INN CRABTREE
Raleigh, NC

GSA/AUDITOR
02.2002 - 02.2003

Job overview

  • Welcome guests to property, made reservations, check in and checkout Answer telephone calls and route to appropriate individuals
  • Print daily reports through the completion of shift and communicate with first shift accordingly Provide creative resolutions to guests' issues and problems
  • Balancing and auditing room, F&B charges and receipts
  • Posting and balancing daily charges
  • Review accounts to ensure that all necessary procedures are followed and maintained
  • Complete worksheets/reports for Airline members and F&B
  • Transmit credit cards to banks for payment accurately
  • Perform Manager on Duty (MOD) Responsibilities.

SHERATON IMPERIAL HOTEL
RTP, NC

GUEST SERVICE ASST. MANAGER
02.2001 - 01.2002

Job overview

  • Welcome and greet guests: route switchboard calls to various departments as requested
  • Balance and monitored cash drawer daily Made and confirmed reservations
  • Post charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Verified customers' credit and established how the customer would pay for the accommodation
  • Recommend top dining and entertainment options for guests in the local area
  • Run appropriate reports/ledgers to meet shift requirements Improve customer service ratings through internal Customer Appreciation Day advertisement
  • Coordinate guest service efforts to include group arrivals, departures, and guest transportation

THE IVEY’S HOTEL
Charlotte, NC

Night Auditor/MOD
04.2017

Job overview

  • Welcome guests to property, made reservations, check in and checkout Answer telephone calls and route to appropriate individuals
  • Print daily reports through the completion of shift and communicate with first shift Provide creative resolutions to guests' issues and problems
  • Balancing and auditing room, F&B charges and receipts
  • Posting and balancing daily charges
  • Review accounts to ensure that all necessary procedures are followed & maintained Complete worksheets/reports for Airline members and F&B
  • Audit & transmit credit cards to banks for payment accurately
  • Perform Manager on Duty (MOD) Responsibilities.

Education

Shaw University - Raleigh, NC

Bachelor of Science: Business Administration, Management
01.2000

Skills

  • Exceptional interpersonal communication
  • Reception Console
  • Customer Relationship Management Software (CRM)
  • MS Windows Proficient: MS Word, Excel, Power Point
  • Excellent time management skills
  • Hotel Software Systems: OnQ, Holidex/Holidex2000
  • Effective problem solver
  • Night Vision, MSI, Galaxy, LightSpeed, Fedelity, Encore Systems
  • Effective workflow management
  • Exceptional telephone etiquette
  • Staff Management
  • Contract Management
  • Risk Management
  • Consulting
  • Business Planning
  • Organizational Management
  • Executive Leadership
  • Administrative Leadership
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Problem-Solving
  • Teambuilding

Certification

  • Sales Essential Certificate
  • Day Audit
  • Guest Service Manager Certificate
Availability
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Timeline

Night Auditor/MOD

THE IVEY’S HOTEL
04.2017

CEO/Designer

Chino' Arte' By Wayne
09.2013 - Current

GSA/HOUSEKEEPING INSPECTOR

SHERATON CHARLOTTE HOTEL
03.2013 - 04.2017

LEAD GSA/MOD

HILTON GARDEN INN UPTOWN
09.2010 - 03.2013

CEO/Consultant

Arte Couture Consulting Services
06.2007 - Current

FRONT OFFICE MANAGER

HILTON GARDEN INN UPTOWN
06.2004 - 09.2010

SALES/WARDROBE CONSULTANT

ANN TAYLOR LOFT
02.2003 - 05.2004

GSA/AUDITOR

HOLIDAY INN CRABTREE
02.2002 - 02.2003

GUEST SERVICE ASST. MANAGER

SHERATON IMPERIAL HOTEL
02.2001 - 01.2002

Shaw University - Raleigh, NC

Bachelor of Science: Business Administration, Management
WAYNE LYN