Wayne Maddox II
IN
Summary
Knowledgeable operations team lead with several years of experience bringing planning and problem-solving abilities. Exceptional leadership and interpersonal traits to create a positive work atmosphere. Organized and systematic with natural relationship-building talents. Excellent at seeing the company's overall goal and working towards completing operational and strategic objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Lead
Ascension Medical Group
Indianapolis, IN
08.2016 - Current
- Actively participating in planning sessions for new projects or initiatives.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Ensuring compliance with applicable regulations.
- Resolving escalated issues involving patients, vendors or employees.
- Evaluated office needs and delegated tasks to optimize overall production.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Providing guidance and mentorship for junior staff members.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Designing processes that maximize safety while minimizing cost.
- Developing and implementing effective strategies to optimize operational performance.
- Developing policies and procedures that promote a safe working environment.
- Trained, mentored and motivated employees to maximize team productivity.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Manage scheduling, staffing and ensure day to day operations are maintained.
- Conducted regular performance evaluations with practice manager, providing feedback and development opportunities to staff.
Lead Medical Assistant
Ascension Medical Group
Indianapolis, IN
- Conducte regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Ensure that all medical supplies are adequately stocked in the examination rooms.
- Reviewe patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Provide assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Respond quickly and efficiently to emergency situations within the healthcare facility.
- Manage front office operations, including scheduling patient appointments and managing patient records.
- Coordinated with other departments within the hospital and clinical setting to facilitate a smooth workflow throughout the facility.
- Perform administrative duties such as filing, billing and coding of insurance claims.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Work collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Supervise and train medical staff on proper procedures for patient intake, examinations and treatments.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Regularly attend meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Provid guidance and support for new employees during their orientation period.
- Participat actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Monitor inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Set up, clean and stock examination rooms with medical supplies.
- Guid patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervise, train and coach team of medical assistants.
- Prepare daily charts by creating and updating electronic health records system data prior to patient visits.
- Assist patients with registration, new patient paperwork and check-out process.
- Document notes during patient visits.
- Interview and engage patients to obtain medical history, chief complaints and vital signs.
- Schedule appointments for patients via phone and in person.
- Contactd pharmacies to submit and refill patients' prescriptions.
- Evaluate competencies of preceptees through informal assessments throughout the rotation period.
- Perform venipunctures and capillary punctures on patients.
- Perform EKG tests on patients.
Instructor
Ascension Medical Group
Indianapolis, IN
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Provided individualized instruction to students to improve their academic performance.
- Collaborated with other educators to develop innovative approaches to instruction.
- Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Counseled struggling students regarding educational issues such as study habits or academic goals.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Provided feedback on student assignments such as essays, research papers or lab reports.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Used videos, lectures and moderated discussions to engage students during class.
Lead Medical Assistant
Urgent Care Indy
Indianapolis, IN
03.2017 - Current
- Ensure that all medical supplies are adequately stocked in the examination rooms.
- Evaluate lab specimens according to established protocols before sending them off for further testing.
- Provide assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Respond quickly and efficiently to emergency situations within the healthcare facility.
- Manage front office operations, including scheduling patient appointments and managing patient records.
- Develope effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Perform administrative duties such as filing, billing and coding of insurance claims.
- Work collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Supervise and train medical staff on proper procedures for patient intake, examinations and treatments.
- Monitor inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Participate actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Supervise, train and coach team of medical assistants.
- Respond to patient callbacks and phone-in prescription refill requests.
- Measure vital signs and took medical histories to prepare patients for examination.
- Participate in team meetings to improve workflows and contribute to improving patient population outcomes.
- Change dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Communicate with pharmacies for prescription refills on behalf of supervising physician.
Medical Assistant
Damar Services
Decatur, IN
01.2012 - 08.2016
- Inspected equipment to ensure proper working order prior to use on patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Filed insurance claims forms in accordance with applicable regulations.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered medications under physician's supervision.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Diploma - LPN
Kaplan College - Indianapolis
Indianapolis, IN10-2013
Associate of Science - Medical Assisting
Brown Mackie College
Indianapolis, IN04-2011
Certificate - Digital Marketing
Coursera
OnlineSkills
- Workforce Management
- Strong team building skills
- Facility Management
- Operational Efficiency
- Understanding of customers'/patient needs
- Procedure Implementation
- People management proficiency
- Staff Supervision
- Performance monitoring
- Operations Management
- Employee Development
- Task Delegation
- Marketing
- Professional Demeanor
- Attention to Detail
- Analytical Skills
- Problem-solving aptitude
- Task Prioritization
- Time Management
- Interpersonal Skills
- Analytical Thinking
- Business Development
- Improvement plan knowledge
- Excellent Communication
- Teamwork and Collaboration
- Multitasking
- Experience in leadership
- Process Analysis
- Continuous Improvement
- Self Motivation
- Problem-solving abilities
- Active Listening
Affiliations
- Married 14 years
- Archery
- Roller Skating
- Gardening
- Basketball fan
- Medical Assistant Advisory panel member for Lincoln Tech
- Medical Assistant Advisory panel member for Ivy Tech
- Medical Assistant national committee member for Ascension
- Small business owner
- Digital Marketer
Accomplishments
- Operations Lead at Diagnostic Medicine of Carmel
- Lead Medical assistant at Urgent Care Indy
- Instructor for Ascension/Washington township partnership Adult night classes.
- Medical assistant extern hours preceptor
- Graduated from Brown Mackie College 2011 with honors, 3.9 GPA
- Recognized for being a dedicated employee at Ascension Medical Group with 8 years of service.
Certification
- Registered Medical Assistant for 13 years with American Medical Technologist.
- Digital Marketing Certification in process at the time this resume was completed.
References
References available upon request.
Timeline
Lead Medical Assistant
Urgent Care Indy
03.2017 - Current
Operations Lead
Ascension Medical Group
08.2016 - Current
Medical Assistant
Damar Services
01.2012 - 08.2016
Lead Medical Assistant
Ascension Medical Group
Instructor
Ascension Medical Group
Diploma - LPN
Kaplan College - Indianapolis
Associate of Science - Medical Assisting
Brown Mackie College
Certificate - Digital Marketing
Coursera
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