Wayne Marsh
San Jose,CA
Summary
Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Diligently reporting incidents. Current California license with clean driving record. Friendly and enthusiastic Driver bringing 17 years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles. Experienced Bus Operator offering exceptional skills in route knowledge gained during 17 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
23
23
years of professional experience
Work History
Transit Bus Operator
Santa Clara Valley Transportation
01.2006 - 07.2023
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Provided information about routes, destinations and timelines to inform passengers.
- Transported customers to and from.
- Followed company policies and procedures and maintained compliance with standards.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Aided passengers with disabilities or special needs.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Assisted passengers with inquiries and requests during trips.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Followed all relevant schedules for routes and arrivals.
- Diffused potential passenger disputes with fairness and professionalism.
- Operated large vehicles in difficult urban and rural conditions.
Salesperson
Macys Department Store
09.2003 - 01.2006
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Worked with loss prevention in monitoring shopper behavior.
Price Auditor
Orchard Supply Hardware LLC
03.2001 - 04.2003
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goal
Courtesy Clerk
PW Supermarket
07.2000 - 04.2001
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and tidy checkout area to optimize service delivery.
Education
High School Diploma -
Pioneer High School
San Jose, CA06.2001
Skills
- Federal and State Driving Regulations
- School Bus Policies
- Wheelchair and Scooter Security
- Defensive Strategies
- Shuttle Cleaning
Timeline
Transit Bus Operator
Santa Clara Valley Transportation
01.2006 - 07.2023
Salesperson
Macys Department Store
09.2003 - 01.2006
Price Auditor
Orchard Supply Hardware LLC
03.2001 - 04.2003
Courtesy Clerk
PW Supermarket
07.2000 - 04.2001
High School Diploma -
Pioneer High School
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