Summary
Overview
Work History
Education
Skills
Summary of General Qualifications
Timeline
Generic

Wayne Mays Jr.

St. Petersburg,FL

Summary

Seeking a career opportunity as a Branch Manager with United Rentals.

Overview

22
22
years of professional experience

Work History

Dispatch Operations Lead

Sunbelt Rentals
10.2024 - 01.2025
  • Managed fleet distribution, equipment sourcing, and dispatching of trucks.
  • Led cross-functional teams to streamline operations and improve equipment delivery.
  • Contract maintenance and invoicing.
  • HR responsibilities include approving time, interviewing potential employees, and onboarding new employees.
  • Coordinated equipment maintenance schedules to minimize downtime and enhance reliability.


Ops./Branch Manager

United Rentals
04.2019 - 09.2024
  • Helped lead P & L management of a 5 Location Metro (Multi-Location P & L) with 95 employees.
  • Leading, mentoring, onboarding, and training employees.
  • Managed daily branch operations to ensure compliance with company policies and procedures.
  • Managed fleet distribution and maintenance.
  • Oversaw staff performance evaluations, fostering a culture of accountability and continuous improvement.
  • Vendor management and facility maintenance.
  • Led sales meetings and monitored Salesforce.
  • Resolved customer disputes and credit memos.
  • Led team in achieving sales targets through effective coaching and development strategies.
  • Led 5S/Safety and DOT compliance.

Sales & Operations Coordinator

HERC
05.2018 - 04.2019
  • Performed inside sales/customer service duties including; fielding phone calls, quotes, reservations, pick-ups, and service logs.
  • Dispatched drivers and coordinated logistics.
  • Performed inventory control tasks and resolved discrepancies.

Outside Sales Rep.

Rain for Rent
06.2017 - 04.2018
  • Performed cold call visits per A,B, and C customer sales plan.
  • Performed job walks, estimates, and customer service.
  • Estimates included; equipment rental, labor, transportation, and/or lodging.
  • Performed project management on installations.
  • Managed Public Works bids.
  • Developed and maintained strong relationships with clients to drive sales growth.
  • Negotiated contracts and pricing agreements that aligned with company policies.

Sr. Inside Sales Rep.

United Rentals
02.2015 - 06.2017
  • Led inside sales team, driving revenue growth through strategic customer engagement and relationship management.
  • Mentored junior sales representatives, enhancing their product knowledge and sales techniques for improved performance.
  • Provided quotes, reservations, service logs, and pick-ups logs.

Sales Rep./Estimator

Blue Earth
01.2010 - 11.2014
  • Developed and maintained strong client relationships to drive sales growth.
  • Conducted market research to identify new business opportunities and customer needs.
  • Utilized CRM software to track leads, manage accounts, and forecast sales trends.

Customer Care/Asst. Super.

Pac. Mtn. Partners
05.2003 - 12.2009

Education

A.A. Degree - General Business Administration

American River College
Sacramento, CA

Skills

  • 5S/Safety Champion Certified
  • Experienced in Team Building/Management
  • HR functions
  • P & L Financials
  • Sales Operations
  • Purchasing/Inventory Control
  • DOT Compliance
  • Salesforce
  • Facility Maintenance
  • Dispatching/Logistics
  • Fleet Management/Order Fulfillment
  • Customer Service
  • Risk Management
  • Maintenance/Repair Strategies
  • Service Scheduling
  • Operational Excellence & Kaizen procedures

Summary of General Qualifications

  • Over 25 years of experience in Operations and Management with an emphasis on Customer Service, Sales, Order Fulfillment, Purchasing, Inventory Control, Logistics, and Dispatching in construction and equipment rental environments.
  • Approx. 15 years in the Construction Industry, 10 years in Sales/Operations, and 10 years in the Equipment Rental Industry.
  • Experienced and trained in current Management Functions consistent with today’s business environment.

Timeline

Dispatch Operations Lead

Sunbelt Rentals
10.2024 - 01.2025

Ops./Branch Manager

United Rentals
04.2019 - 09.2024

Sales & Operations Coordinator

HERC
05.2018 - 04.2019

Outside Sales Rep.

Rain for Rent
06.2017 - 04.2018

Sr. Inside Sales Rep.

United Rentals
02.2015 - 06.2017

Sales Rep./Estimator

Blue Earth
01.2010 - 11.2014

Customer Care/Asst. Super.

Pac. Mtn. Partners
05.2003 - 12.2009

A.A. Degree - General Business Administration

American River College

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Wayne Mays Jr.