Wayne Merchant
Scottsdale,AK
Summary
Results-driven professional with a proven track record in financial oversight and program management. Expertise in compliance and team collaboration, achieving a 90% reduction in payment timelines and 1% delinquency rates.
Overview
6
6
years of professional experience
Work History
Client Service Associate
IV Nutrition
Scottsdale, Arizona
10.2025 - Current
- Maintained clinic operations by managing inventory and ensuring a clean, compliant environment
- Conducted patient intake, including accurate collection of vital signs
- Coordinated daily operations by managing 15–20 client check-ins and optimizing scheduling workflows
- Leveraged Go High Level CRM for marketing campaigns, contributing to new client acquisition
Agency Program Coordinator
United States Air Force
Anchorage, AK
01.2024 - 07.2025
- Directed the Government Travel Card program for Joint Base Elmendorf-Richardson, managing 7,500+ accounts across military and civilian personnel
- Led and oversaw Agency Program Coordinators (APCs), ensuring proper system access, accountability, and program compliance
- Analyzed monthly financial reports to monitor delinquencies and enforce timely payment compliance
- Drove program improvements that reduced delinquency rates to 1%, exceeding performance standards
- Awarded a Letter of Appreciation by the Base Commander for exceptional leadership and financial oversight
Defense Travel Administrator
United States Air Force
Anchorage, AK
08.2023 - 07.2025
- Supervised a 4-member team, driving timely and accurate completion of financial operations
- Processed and approved travel vouchers supporting contingency operations, managing $50M+ in government funds using the Defense Enterprise Accounting and Management System (DEAMS)
- Increased reimbursement accuracy by 80% and accelerated payment timelines by 90% by improving financial workflows
- Administered the Defense Travel System (DTS), managing user permissions and ensuring system integrity as Lead Administrator
- Audited and managed entitlements for military and civilian personnel, ensuring regulatory compliance using the Defense Joint Military Pay System (DJMS)
- Produced and analyzed financial reports to reconcile accounts and maintain accurate fund tracking
Financial Operations Technician
United States Air Force
Anchorage, AK
06.2020 - 07.2025
- Administered payroll for military personnel, ensuring timely and accurate compensation processing
- Partnered with the Defense Finance and Accounting Service (DFAS) to investigate and resolve pay discrepancies
- Executed and coded financial transactions ensuring data accuracy
- Managed and updated pay records in the Defense Joint Military Pay System (DJMS) to maintain accurate account balances
- Performed monthly voucher reconciliation in coordination with budget teams to ensure financial accuracy
- Maintained detailed financial records to support audits, compliance, and reporting requirements
Education
Bachelor of Science - Human Systems Engineering
Arizona State University
Tempe, AZ12-2026
Associate of Applied Science - Electronic Systems
Community College of The Air Force
Montgomery, AL12-2024
Skills
- Financial analysis
- Client service
- Project management
- Data reconciliation
- Team leadership
- Inventory management
- Scheduling optimization
- CRM utilization
- Technical aptitude
Timeline
Client Service Associate
IV Nutrition
10.2025 - Current
Agency Program Coordinator
United States Air Force
01.2024 - 07.2025
Defense Travel Administrator
United States Air Force
08.2023 - 07.2025
Financial Operations Technician
United States Air Force
06.2020 - 07.2025
Bachelor of Science - Human Systems Engineering
Arizona State University
Associate of Applied Science - Electronic Systems
Community College of The Air Force