Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Wayne Messick

Columbia,VA

Summary

Dedicated Army Veteran focused on building customer satisfaction through top-notch service and unparalleled support. Compassionate professional with a background in human services, offering guidance and assistance to those in need. Extensive experience in effectively collaborating with individuals from various backgrounds. Committed to facilitating access to essential services for others.

Overview

13
13
years of professional experience

Work History

Part Assistant/ Service Advisor

Ditch Witch of Virginia
05.2018 - 09.2024
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Managed work orders for optimal results, ensuring detailed documentation of services performed and parts used.
  • Developed strong customer relationships through attentive listening, clear communication, and consistent follow-up.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Customer Accounts Manager

Aaron's Sale and Lease
01.2016 - 05.2018
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Sales Manager

Aaron's Sale and Lease
01.2012 - 01.2016
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Education

High School Diploma -

Laurel Senior High School
Laurel, DE
05.2000

Skills

  • Attention to Detail
  • Problem-solving abilities
  • Client Needs Assessment
  • Multitasking
  • Effective Oral and Written Communication
  • Client Rapport
  • Records Management

Military Service

Army Reserves, 01/01/00-01/01/07, Honorably discharged

Timeline

Part Assistant/ Service Advisor

Ditch Witch of Virginia
05.2018 - 09.2024

Customer Accounts Manager

Aaron's Sale and Lease
01.2016 - 05.2018

Sales Manager

Aaron's Sale and Lease
01.2012 - 01.2016

High School Diploma -

Laurel Senior High School

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Wayne Messick