Wayne Moore
Wichita,USA
Summary
Dynamic and adaptable professional committed to team success. Recognized for a strong work ethic and unwavering punctuality, consistently delivering exceptional customer service with a positive attitude. Seeking opportunities to leverage these strengths for meaningful impact within a collaborative environment. Dedicated to fostering relationships that enhance both individual and team performance.
Overview
26
26
years of professional experience
Work History
Service Manager
Joy's Service Center
10.2020 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Greeted customers, identified their needs and provided advice on automotive services.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Oversaw daily operations, ensuring high-quality service delivery and customer satisfaction.
- Managed scheduling and workflow to optimize team efficiency and resource allocation.
Auto Mechanic
Joy's Service Center
09.1999 - 10.2020
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Diagnosed mechanical issues using specialized tools and equipment.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Tested vehicle engines to identify malfunctions.
- Conducted regular inspections of vehicles to ensure they were safe to drive.
- Replaced engine components including filters, belts, hoses and pumps.
- Repaired or replaced faulty electrical wiring systems in automobiles.
- Adjusted carburetors, valves and other related components to ensure optimal performance.
- Installed air conditioning units into cars according to manufacturer specifications.
- Analyzed diagnostic codes generated by on-board computers to determine necessary repairs.
- Cleaned out fuel injection systems using special chemicals designed for the task.
- Checked tire pressure levels regularly during service visits to ensure proper inflation.
- Assessed overall condition of vehicles after servicing was complete before returning them to customers.
- Analyzed and diagnosed automotive problems and completed skilled mechanical work.
Education
Associate of Arts - Automotive Technology
Amtech
Wichita, KS05.1994
Skills
- Performance Evaluations
- Customer Service
- Staff Supervision
- Service Quality Management
- Conflict Resolution
- Strategic business planning
- Parts procurement
- Vehicle inspection
- Payment processing
- Appointment scheduling
Timeline
Service Manager
Joy's Service Center
10.2020 - Current
Auto Mechanic
Joy's Service Center
09.1999 - 10.2020
Associate of Arts - Automotive Technology
Amtech