Dedicated automotive professional with strong leadership and communication skills. Experienced in training and mentoring technicians, improving service efficiency, and enhancing customer satisfaction. Committed to optimizing vehicle performance through collaborative problem-solving.
Work History
Alignment Tech
4 Years 4 Months
Tirekingdom | 03.2022 - 07.2026
Calibrated wheel alignment systems to optimize vehicle performance and safety.
Diagnosed alignment issues using advanced diagnostic equipment and tools.
Assisted in training new technicians on alignment procedures and best practices.
Improved workflow efficiency by streamlining alignment processes.
Conducted thorough inspections to ensure compliance with safety standards and guidelines.
Maintained detailed records of alignments performed for quality assurance purposes.
Collaborated with team members to resolve complex alignment challenges effectively.
Automotive Lube Technician
11 Months
Midas Automotive | 04.2021 - 03.2022
Performed routine oil changes and fluid checks to ensure vehicle performance.
Inspected and maintained vehicle systems, identifying issues for corrective action.
Assisted customers with service recommendations based on vehicle inspection results.
Trained junior technicians on safety protocols and efficient lube change processes.
Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
Lube Technician/Tow Truck Driver
1 Year 9 Months
Steve Whites Auto Service | 06.2019 - 03.2021
Performed routine oil changes and fluid checks to ensure vehicle performance and customer satisfaction.
Assisted in diagnosing vehicle issues, enhancing repair accuracy and efficiency.
Maintained cleanliness and organization of work area, promoting safety standards.
Conducted inspections on vehicles to identify potential maintenance needs and recommend services.
Kept shop areas neat, clean, and free of safety hazards.
Greeted customers and answered questions about oil changes and other services.
Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
Assistant Manager
2 Years 8 Months
Jiffy Lube | 06.2016 - 02.2019
Supervised daily operations to enhance service efficiency and customer satisfaction.
Trained and mentored staff on automotive service procedures and customer engagement techniques.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed team schedules to ensure optimal coverage during peak hours and improve productivity.
Conducted regular quality audits to ensure compliance with safety regulations and company standards.
Collaborated with management on strategic training programs aimed at improving technician skills and performance.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Inmate
4 Years 7 Months
FDOC | 10.2011 - 05.2016
active in betterment programs , self improvement programs, worked in the chapel , worked in the kitchen
Tow Truck Operator Manager
2 Years 5 Months
TNT Towing | 05.2009 - 10.2011
Operated tow trucks for safe vehicle recovery and transport in various conditions.
Conducted thorough inspections of equipment to ensure operational readiness and compliance with safety standards.
Assisted motorists by providing roadside assistance, enhancing customer satisfaction through efficient service delivery.
Collaborated with dispatch team to optimize response times and improve overall towing efficiency.
Tow Truck Operator
3 Years 8 Months
Steve Whites Auto Service | 09.2005 - 05.2009
Operated tow trucks for vehicle recovery and transportation, ensuring safe and efficient service delivery.
Conducted on-site assessments of vehicles to determine appropriate towing methods and equipment needed.
Responded promptly to emergency calls, providing timely assistance to stranded motorists in various conditions.
Collaborated with dispatch team to prioritize assignments and optimize response times for service requests.
Maintained accurate records of towing services performed, including vehicle details and incident reports.
Trained new operators on safety protocols, equipment handling, and customer service best practices.
Implemented process improvements that enhanced response efficiency and reduced vehicle damage incidents during towing operations.
Ensured compliance with state regulations regarding towing operations and vehicle transport procedures.
Fastened chains, straps, covers, and binders to secure load during transit.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Secured vehicle to tow truck and checked all attachments for safe operation.
Team Lead Merchandiser
5 Years 6 Months
Sarasota Coca Cola | 03.2000 - 09.2005
Led merchandising teams to optimize product placement and visibility in retail locations.
Developed and implemented strategic plans to enhance sales performance across assigned markets.
Trained and mentored merchandising staff on best practices and company standards.
Collaborated with sales teams to align merchandising strategies with promotional campaigns.
Analyzed market trends and customer preferences to inform product selection and inventory management.
Conducted regular assessments of merchandising effectiveness, adjusting tactics based on performance data.
Coordinated cross-functional communication between supply chain, marketing, and operations teams.
Implemented loss prevention measures to minimize shrinkage and protect store assets.
Established strong relationships with store management, promoting collaboration on merchandising initiatives.
Improved in-store visibility of products by designing attractive promotional materials and signage.