Wayne Nelson

• Managed approximately 30-40 Exam Requests from VBA Regional Offices around the nation a day
• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Mailed patient appointment letters.
• Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.

Scheduled appointments for patients at Compensation & Pension Evals.

• Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
• Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
• Streamlined front desk operations for improved workflow and reduced wait times.
• Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
• Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
• Interviewed patients to verify and update clinical and demographic records.
• Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
• Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
• Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Provide analysis of adversary threat systems and intelligence expertise necessary for mission plans
• Conduct external intelligence training on collecting and reporting requirements and procedures
• Prepare and present intelligence reports and briefings to commanders and aircrews
• Assess vulnerability of U.S. forces’ telecommunications networks and information which could be collected and exploited by adversaries
• Oversee the analysis and merging of collected intelligence
• Develop intelligence plans and policies
• Produce accurate intelligence analysis
• Exchange intelligence with other services, agencies and governments
• Integrate intelligence with combat operations
• Maintain a TS/SCI clearance- worked as USAF Security Monitor
• Duty as NCOIC Mobility/ Deployment Manager