Experienced leader with over 17 years of program and project management expertise in the construction, maintenance, and operations of transportation projects. Proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Adept at developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach, commitment to excellence, and a comprehensive understanding of people management, project delivery, and data analysis. Foundation of success built on ten years of leadership as an Army Officer in the U.S. Army Corps of Engineers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Division Manager
AtkinsRéalis
01.2024 - Current
Manages all project execution, client relations, and business growth for East/South region
Overseeing annual revenues exceeding $5M.
Provides leadership, direction, and guidance to all division project and program managers and staff.
Accountable for achieving business growth, quality, client satisfaction, and project profitability goals and objectives.
Creates strategic plans for new business markets and leads pursuit process for new contracts
Program Manager (Consultant)
AtkinsRéalis
01.2022 - 01.2024
Oversees all strategic planning for the NCTA Tolls Operations On-Call Contract, interfacing with the client and project team.
Manages a 3-year contract with an option for two additional years, totaling $2 million per year.
Responsibilities include:
Roadway management and operations consultant support for the Monroe Expressway.
Toll road auditing and analytics support for the Monroe Expressway, Triangle Expressway, and I-77 express lane projects.
I-485 Express Lanes construction progress support and development of interactive construction progress ArcGIS dashboards.
Customer Service Center design support, data warehouse development, and BOS changeover support.
Implements Agile practices to enhance project delivery.
Consistently engages with stakeholders to ensure project objectives are achieved within established timelines and budgets.
Project Manager (Consultant)
AtkinsRéalis
01.2019 - 12.2021
Served as an embedded consultant with the North Carolina Turnpike Authority, providing daily expertise in roadway operations and maintenance.
Coordinated and collaborated with NCDOT Division 10, State Highway Patrol, Interstate Maintenance, Incident Management Assistance Patrol (IMAP), Metrolina Regional Transportation Management Center (MRTMC), TransCore, and other internal and external contractors, as well as community and state representatives.
Managed incident management programs, motorist assistance patrols, routine and emergency maintenance, severe weather preparation and cleanup, warranty compliance, and customer satisfaction.
Led the implementation of the wrong-way pavement markings pilot (LaneAlert 2x) on the Monroe Expressway, making NCTA the first turnpike nationwide to install them on an expressway.
Established and managed the fiscal year routine maintenance and capital improvements budgets worth over $2.5 million yearly and reviewed invoices.
Provided the Director of Highway Operations with construction and project management support, emphasizing project quality, cost, and adherence to established completion schedules.
Interacted with community members and local and state representatives to ensure effective communication and project success.
Monitored project performance to identify areas of improvement and make adjustments.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Provided detailed project status updates to stakeholders and executive management.
Lead Construction Engineer
United Infrastructure Group, Inc
03.2016 - 01.2019
Managed the daily activities of four subcontractors responsible for the construction of all Intelligent Traffic Systems (ITS), All-Electronic Tolling (AET) gantries, traffic signals, lighting, sign structures, and shoulder drains along the 20-mile Monroe Expressway project, with a total contract responsibility worth over $22 million.
Worked in collaboration with segment managers and engineers to synchronize all scope activities within the project schedule, ensuring all NCTA/NCDOT expectations were met according to the RFP.
Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Interacted with state and local agencies concerning compliance with codes and regulations.
Reviewed calculations and analytical data to maintain the accuracy of technical reports.
Acted as the primary contact for client communication with field personnel, ensuring clear and effective information exchange.
Responsible for the review of all subcontractor pay applications, schedule updates, quantity management, change order requests, submittals, and monthly cost-to-complete updates.
Synchronized and managed all activities related to the installation of 150,000 feet of shoulder drain, over 200,000 feet of conduits and fiber optic cable, 25 CCTV cameras, 47 vehicle detection systems, 29 overhead sign structures, 12 traffic signal locations, 7 toll sites, and over 100 lighting structures.
Coordinated all utility power work to ensure timely service connections.
Created and continuously updated all schedules and progress reviews for assigned scope, ensuring successful accomplishment of required deadlines and milestones, leading to the successful achievement of substantial completion.
Met regularly with NCTA, Duke Energy, Union Power Cooperative, City of Monroe, and other stakeholders to prioritize all assigned scope initiatives for project success, addressing all RFIs and field conflicts in a timely manner.
Managed, organized, and submitted over 100 submittals and 40 change orders, ensuring timely submission and proper payment of all subcontractors.
Efforts helped the Design Build Team achieve a $2 million incentive bonus.
Team Chief (Captain)
United States Army
04.2014 - 03.2016
Led an eight-member team responsible for the development, implementation, and evaluation of civil, conventional, and nonconventional engineering tasks in support of small unit domestic and international projects.
Developed, resourced, and implemented 11 large-scale training exercises, leading to the training of 1,500 soldiers for an international engineering mission.
Coordinated and supervised 25 troop labor construction projects, saving the government $2 million in construction contract costs and improving government training facilities.
Provided essential constructive and real-life feedback to over 1,000 soldiers, enhancing their effectiveness in engineer-specific roles.
Established and executed thorough after-action reviews on every project, gathering essential lessons learned for future training objectives and project execution improvement.
Revised the organization's post-training assessment review process, improving future training efficiency by 25%.
Developed and managed the team's training certification program, ensuring all team members were certified to execute individual tasks.
Deputy Director of Public Work
United States Army
11.2011 - 03.2014
Managed and oversaw engineering and facility maintenance for 10,000 military and civilian personnel supporting the U.S. international mission in Kuwait.
Resourced and executed all public works functions for 140 permanent facilities, 350 mobile buildings, and operations support facilities at five base camps.
Planned base camp construction and deconstruction projects, ensuring adequate funding, materials, and coordination with contractors and U.S. troop labor.
Worked across multiple agencies to procure funding and resources, supporting the closure of a major installation and international border.
Conducted cost-benefit analysis of multiple contracts, saving the government $2 million annually.
Served as manager and paying agent for camp purchases exceeding $300,000, and represented two multimillion-dollar government service contracts, ensuring performance work standards were followed.
Provided analytical support and statistical review of various installation support contracts, supporting over 25,000 military, government civilian, and contractor personnel. These reviews helped reduce waste and reallocate critical funding to other essential projects.
Served as the military liaison between public works departments, engineer civilians, and military training unit commanders, ensuring efficient resource acquisition and project task dissemination.
Program Manager (Captain)
United States Army
03.2010 - 11.2011
Led a 115-member engineer training department, enforcing consistent training and disciplinary standards to ensure organizational cohesion and project readiness.
Administered disciplinary programs, issued honors and awards, and developed both short- and long-range training programs.
Advised senior directors on systematic approaches to enhance training, project safety, and professional development programs.
Managed a fiscal year budget of $25,000, demonstrating fiscal responsibility and strategic planning.
Implemented innovative project management processes to improve the quality and rigor of the training development program, enabling the organization to plan events six months in advance.
Organized a deliberate risk management process that identified and mitigated risks for each training mission, resulting in zero training accidents.
Interacted with customers and clients to identify business needs and requirements.
Operations Manager (Captain)
United States Army
04.2009 - 03.2010
Managed an 800-member engineer training organization, overseeing and professionally developing a four-person staff section responsible for coordinating and supervising all training programs, weekly tasks, and assigned projects.
Ensured projects were coordinated, resourced, and disseminated evenly across five engineering departments.
Provided direct oversight and inspection of organizational programs for compliance, focusing on operations, safety, physical security, maintenance, and environmental programs.
Collaborated with government and non-government agencies, supervising all requirements for constructing the organization's new training facilities project.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Executive Officer (1st Lieutenant)
United States Army
02.2008 - 04.2009
Led an 181-member engineer company conducting domestic and international engineering projects.
Directly responsible for the company's maintenance program for high-value equipment worth over $20 million.
Managed daily operations planning and supervised all supply and logistics operations, including the shipment of equipment internationally and domestically for various projects.
Maintained the company's annual project schedule, ensuring resource coordination and proper accountability of all equipment.
Led a 4-soldier operations office responsible for planning, resourcing, and training evaluation of an 800-person training organization.
Contributed to the construction of the organization's multi-million dollar barracks training facilities.
Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
Team Manager (2nd Lieutenant)
United States Army
05.2006 - 02.2008
Led and supervised a 24-member team, overseeing various engineering projects, including domestic and international bridge and road construction, significantly improving overall mobility.
Accountable for leading, training, project readiness, and professional development of the entire team.
Managed the maintenance and accountability of team equipment and resources valued at $6 million.
Served as the principal engineering advisor to senior management, providing consultancy on risk mitigation and engineering best practices.
Acted as the principal engineering advisor to an infantry battalion commander in Iraq, conducting 60 combat patrols and engineering tasks.
Established team priorities, maintained schedules, and monitored performance.
Education
Bachelor of Science - Applied Mathematics
Saint Augustine's University
Raleigh, NC
05.2006
Skills
Portfolio and Program Management
Strategic Planning
Customer relationship development
Project Implementation
Business Planning
Staff Training and Development
Certification
Project Directors Training, AtkinsRéalis, 2024
Building People Leaders (BPL) Graduate, AtkinsRéalis, 2023
Project Management Professional (PMP), Project Management Institute, 2906614, (Current)
Open Space Technology Facilitator - "What Gets You Up In The Morning? An Open Space Discussion," IBTTA Maintenance, Engineering & Roadway Operations Workshop, Fort Myers, FL 07/2024
Open Space Technology Facilitator - "What are Your Biggest Challenges and Opportunities? An Open Space Discussion, " 2024 IBTTA Leadership Academy Faculty Member, Washington, DC 02/2024
Open Space Technology Facilitator - "Challenges in Diversity, Equity & Inclusion - An Open Space/Safe Space Conversation," IBTTA 91st Annual Meeting & Exhibition, Seattle, WA 10/2023.
ITS+Tolling - Reed, Wayne A., Session Moderator, "Data-Centric Decision-Making," IBTTA 91st Annual Meeting & Exhibition, Seattle, WA 10/2023.
Digital Transformation – A Data-Driven World – Reed, Wayne A., Session Moderator, "Using Data and Predictive Analyses to Drive Business Decisions," IBTTA Technology Summit, Indianapolis, IN, 05/2023.
Geographic Information Systems (GIS) Implementation – Reed, Wayne A., and Alf Badgett, "NCTA's Evolution of GIS Applications for ITS," ITS Carolinas Spring Workshop, Concord, NC, 04/2022.
Featured Articles
Tolling Matters: "We want people to share their experiences and not be judged or silenced" - ITS International, May 7, 2024
IBTTA Inside Tolling: 92nd Annual Meeting & Exhibition - ITS International Magazine, Oct 2024
Timeline
Division Manager
AtkinsRéalis
01.2024 - Current
Program Manager (Consultant)
AtkinsRéalis
01.2022 - 01.2024
Project Manager (Consultant)
AtkinsRéalis
01.2019 - 12.2021
Lead Construction Engineer
United Infrastructure Group, Inc
03.2016 - 01.2019
Team Chief (Captain)
United States Army
04.2014 - 03.2016
Deputy Director of Public Work
United States Army
11.2011 - 03.2014
Program Manager (Captain)
United States Army
03.2010 - 11.2011
Operations Manager (Captain)
United States Army
04.2009 - 03.2010
Executive Officer (1st Lieutenant)
United States Army
02.2008 - 04.2009
Team Manager (2nd Lieutenant)
United States Army
05.2006 - 02.2008
Project Directors Training, AtkinsRéalis, 2024
Building People Leaders (BPL) Graduate, AtkinsRéalis, 2023
Project Management Professional (PMP), Project Management Institute, 2906614, (Current)