Wayne Rooks
West End,United States
Summary
Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure Sales position with Near-u Services. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Parts and Authorizations Manager
Carolina Air, Inc.
Carhage, NC
05.2019 - Current
- Responsible for creating Service Repair estimates while maintaining constant communication with customers; influencing return business.
- Streamlined ordering, warranty processing, repair scheduling and Home Warranty Authorizations; significantly increasing production and saving employee hours.
- Orchestrated Service Titan Project within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Property Management Maintenance Supervisor
Maison Realty Group / Moore County Living
Southern Pines, NC
08.2016 - 05.2019
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes for over 230 residential properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Explosive Ordnance Disposal Team Leader
United States Army
Fort Bragg, NC
03.2006 - 03.2016
- Performed as a Explosive Ordnance Disposal (EOD) Team Leader in the location, identification, exploitation and render safe of hazardous domestic and foreign, conventional, chemical and nuclear ordnance.
- Conduct identification, exploitation and render safe of Improvised Explosive Devices (IEDs) on the battlefield; successfully rendering safe/disposal of 163 IEDs in a 12 month period while deployed to Afghanistan in direct support to Task Force Paladin.
- Performed Continental U.S. EOD Support Operations; provided direct support to the US Secret Service in the protection of the President of the United States, Vice-President and foreign dignitaries; Provided EOD support to Law Enforcement Agencies within operational environment.
- Supervised Platoon including three EOD teams; consisting of 12 soldiers; maintained accountability of over six million dollars worth of classified equipment.
- Trained and operated as the Company Equal Opportunity Representative and Battalion Sexual Harassment Sexual Assault Representative.
Education
State Required Certification - NC Basic Law Enforcement Training
Cape Fear Community College
Wilmington, NC12.2005
Skills
- Project Management
- Parts ordering and management
- Mission understanding
- Contract negotiations
Timeline
Parts and Authorizations Manager
Carolina Air, Inc.
05.2019 - Current
Property Management Maintenance Supervisor
Maison Realty Group / Moore County Living
08.2016 - 05.2019
Explosive Ordnance Disposal Team Leader
United States Army
03.2006 - 03.2016
State Required Certification - NC Basic Law Enforcement Training
Cape Fear Community College
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