Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Rutledge

Cordova,TN

Summary

Dynamic Operations Manager with a proven track record at Metropolitan Security Group, excelling in team leadership and operations management. Skilled in problem-solving and enhancing customer satisfaction, I fostered strong client relationships, driving loyalty and repeat business. Adept at planning and implementing effective strategies, I consistently improved team performance and productivity.

Overview

21
21
years of professional experience

Work History

Operations Manager

Metropolitan Security Group
05.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Direct hiring manger, conducted background checks of new hire employees.

U.S. Army Recuriter (RETIRED)

U.S. Army Recruiting Command
04.2012 - 04.2014
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Military Police Officer

U.S. Army Active Duty
01.2005 - 04.2012
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.

Communications Specialist

U.S. Army Active Duty
01.2005 - 01.2010
  • Streamlined internal communication processes by implementing effective communication tools and platforms.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
  • Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.

Education

Communications

Central State University
Wilberforce, OH

Skills

  • Staff management
  • Staff training
  • Planning and implementation
  • Employee relations and conflict resolution
  • Decision-making
  • Customer service

Timeline

Operations Manager

Metropolitan Security Group
05.2018 - Current

U.S. Army Recuriter (RETIRED)

U.S. Army Recruiting Command
04.2012 - 04.2014

Military Police Officer

U.S. Army Active Duty
01.2005 - 04.2012

Communications Specialist

U.S. Army Active Duty
01.2005 - 01.2010

Communications

Central State University

Similar Profiles

  • Anne Kimwaki

    Anne KimwakiAnne Kimwaki

    Business Development Manager/Broker Consultant at Metropolitan Cannon Life Assurance Limited, Momentum Metropolitan GroupBusiness Development Manager/Broker Consultant at Metropolitan Cannon Life Assurance Limited, Momentum Metropolitan Group

  • Tageshwar Ramlall

    Tageshwar RamlallTageshwar Ramlall

    Lead Network Engineer at Metropolitan Security & TelecomLead Network Engineer at Metropolitan Security & Telecom

  • Freddy Hernandez Jr

    Freddy Hernandez JrFreddy Hernandez Jr

    Lead Security Officer at Metropolitan Security ProfessionalsLead Security Officer at Metropolitan Security Professionals

  • Kimberly Pate

    Kimberly PateKimberly Pate

    Market Liaison/ Special Projects Administrator at Signature HealthCARE LLCMarket Liaison/ Special Projects Administrator at Signature HealthCARE LLC

  • Robert Artis

    Robert ArtisRobert Artis

    Shift Manager at Popeyes ChickenShift Manager at Popeyes Chicken

CREATE PROFILE