Wayne Shepardson

Running FTTH ( FIBER TO THE HOME) for CCECA (CHEROKEE COUNTY CO OP) for the past 17 months as a home technician. I am currently employed at this position.

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Met with customers to resolve issues and build productive relationships.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained compliance with regulatory standards and safety requirements.

• Enhanced system performance for clients through routine maintenance checks and system upgrades.
• Utilized extensive product knowledge to recommend appropriate solutions tailored to each client''s specific needs.
• Upheld company values by offering prompt service delivery while maintaining a strong commitment to quality workmanship.

• Assembled and installed underground pipe, fittings, and valves of various sizes.
• Used hand signals to direct equipment operators and alert to hazards.
• Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
• Handled all repairs for sanitary and storm water sewer structures and pipe systems.