Wayne Spurlock
Lake Arrowhead,CA
Summary
Dedicated and Serviced-focused with 25+ years of experience delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Overview
29
29
years of professional experience
Work History
Director of Operations
Allied Universal Security Services
10.2023 - Current
- Monitored budget and utilized operational resources.
- Executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Nordic Security Services
03.2001 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Increased annual revenue more than 500%
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Nordic Security Services
05.2000 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Patrol Supervisor
Nordic Security Services
11.1999 - 05.2000
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Monitored and evaluated performance of security personnel and provided
Post Commander
Newell Security
06.1995 - 11.1999
- Managed team of 20+ officers protecting Little Saigon area in Westminster, CA
- Wrote detailed reports outlining routine activities and notable incidents.
- Implemented and managed site security plans based on established policies.
- Set weekly schedules to maintain optimal coverage.
Education
Business Administration And Management
Whittier College
WhittierHigh School Diploma -
Brea-Olinda High School
Brea, CA06-1994
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- KPI Tracking
- Staff Management
- Employee Development
- Customer Service
- Business Leadership
- Management Team Building
Timeline
Director of Operations
Allied Universal Security Services
10.2023 - Current
General Manager
Nordic Security Services
03.2001 - 10.2023
Operations Manager
Nordic Security Services
05.2000 - 03.2021
Patrol Supervisor
Nordic Security Services
11.1999 - 05.2000
Post Commander
Newell Security
06.1995 - 11.1999
Business Administration And Management
Whittier College
High School Diploma -
Brea-Olinda High School
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