Wayne Taylor
Auburn,NY
Summary
With over 14 years at Mars Hill Broadcasting Co., Inc., I spearheaded team growth, honed broadcast skills, and enhanced operational efficiency. My adept leadership and people skills significantly improved staff performance and customer satisfaction, while my strategic planning and problem-solving abilities drove revenue growth and brand awareness.
Overview
43
43
years of professional experience
1
1
Certification
Work History
General Manager
Mar Hill Broadcasting Co., Inc.
Syracuse, NY
03.1982 - Current
- Supervised employees through planning, assignments, and direction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Guided management and supervisory staff to promote smooth operations.
- Oversaw product development initiatives from concept through completion stages.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Designed sales and service strategies to improve revenue and retention.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Pastoral Ministry/Bible And Theology
Moody Bible Institute
Chicago, IL05-1981
Diploma - Christian Ministry/Bible
Word of Life Bible Institue
Pottersville, NY08-1977
Associate of Arts - Tele-communications
Cayuga Community College
Auburn, NY05-1972
Completed Course - Electrical Wiring
Cayuga County BOCES
Auburn, NY01-1970
Some College (No Degree) - Television Radio Communications
John Brown University
Siloam SpringsSkills
- As General Manager of radio broadcast network I was engaged with everyday broadcast administration I worked to develop a harmonized team spirit, gave opportunity for growth in honing their skills, and managing staff productivity and performance
- My many years with Mars Hill Broadcasting gave me opportunity to work in multiple aspects of radio broadcasting skills, from announcing to programing to operations to remote station management, and finally into the field of general manager for the last 14 years of service at Mars Hill Broadcasting
- My experience in administrative work was developed over the years of employment Managing on-air and office staff, listener communications and financial support as a 501(c)(3) not for profit organization, and tending to daily operations and problem solving were experientially learned and implemented
- People skills developed and honed
Affiliations
- As a family man and homeowner, I have practiced parenting skills and maintenance skills.
- As a regular church attender, I have been involve with youth ministry, young married's ministry, teaching opportunities.
Accomplishments
- Was chose to lead student summer work at local Christian camp. I also served as summer Camp Director for four seasons for specific age groups at local faith based camps.
Certification
- Earned FCC 3rd. class broadcasting license.
References
References available upon request.
Timeline
General Manager
Mar Hill Broadcasting Co., Inc.
03.1982 - Current
Bachelor of Arts - Pastoral Ministry/Bible And Theology
Moody Bible Institute
Diploma - Christian Ministry/Bible
Word of Life Bible Institue
Associate of Arts - Tele-communications
Cayuga Community College
Completed Course - Electrical Wiring
Cayuga County BOCES
Some College (No Degree) - Television Radio Communications
John Brown University
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