Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Accomplishments
Timeline
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Wayne Thomas

Springfield,MO

Summary

Dynamic professional with extensive experience at Macy’s, generating $2 million in digital sales through effective inventory management and superior customer service. Demonstrated leadership in team management and operational efficiency, utilizing strong communication and project management skills to meet organizational objectives.

Overview

15
15
years of professional experience

Work History

Fulfillment Employee

Macy’s
Springfield, MO
11.2021 - Current
  • Facilitated execution and management of digital orders generating 2 million in sales.
  • Completing paperwork associated with each shipment accurately and efficiently.
  • Organizing and labeling merchandise for efficient retrieval.
  • Maintaining accurate inventory records of all products.
  • Troubleshooting any discrepancies or issues related to order fulfillment.
  • Inspecting equipment regularly for damage or malfunctioning components.
  • Picking, packing, and shipping items in accordance with customer requests.
  • Loading and unloading trucks as needed according to safety guidelines.
  • Wrapping pallets for secure transport.
  • Cross-training on other departments such as returns processing or customer service roles.

Associate Manager

Designer Shoe Warehouse
Springfield, MO
03.2021 - 10.2021
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Maintained accurate records of employee attendance and payroll information.
  • Conducted regular performance reviews with direct reports.

Key Carrier

Marshalls TJX Companies
Springfield, Missouri
10.2014 - 03.2019
  • Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
  • Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
  • Operated POS system to process payments from customers.
  • Followed opening and closing procedures as outlined by the manager.
  • Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
  • Provided excellent customer service to ensure customer satisfaction.

Car Sales Consultant

Car Hop
Springfield, MO
10.2010 - 05.2011
  • Studied characteristics, capabilities, and features of automobiles to enhance product knowledge.
  • Developed relationships with previous customers to encourage trade-ins and referrals.
  • Qualified buyers by aligning their requirements with suitable automobile models.
  • Demonstrated automobiles through detailed explanations and test drives to showcase features.
  • Closed sales by addressing objections, negotiating prices, and completing contracts efficiently.
  • Provided management with sales reports to track performance metrics.
  • Enhanced dealership reputation by proactively exploring value-added opportunities.

Team Leader

U.S. Census Bureau
Springfield, MO
03.2010 - 08.2010
  • Provide the team with a vision of the project objectives.
  • Lead by setting a good example (role model) – behavior consistent with words.
  • Coach and help develop team members, and help resolve dysfunctional behavior.
  • Facilitate problem-solving and collaboration.
  • Assure that the team members have the necessary education and training to effectively participate on the team.
  • Recognize and celebrate team and team member accomplishments, and exceptional performance.

Education

Bachelor of Science - Economics

Missouri State University
Springfield, MO
06.2025

Associate of Arts - General Education

Ozark Technical College
Springfield, MO
06.2023

Skills

  • Accounting and budgeting
  • POS system proficiency
  • Interpersonal communication
  • Pressure management
  • Retail operations
  • Administrative support
  • Bookkeeping and cash handling
  • Conflict resolution
  • Customer service excellence
  • Document management
  • Human resources knowledge
  • Management skills
  • Sales strategies
  • Technical writing proficiency
  • Cross-training initiatives
  • Shipping and receiving operations
  • Project management
  • Team leadership
  • Inventory management
  • Training and development programs
  • Problem resolution techniques
  • RFID scanning technology
  • Quality control processes
  • Time management strategies
  • Safety compliance practices

Hobbies and Interests

Theater, Basketball, Poetry, Reading, Travel

Accomplishments

  • Management
  • Public Speaking
  • Vice President of N.A.A.C.P Springfield Missouri Chapter

Timeline

Fulfillment Employee

Macy’s
11.2021 - Current

Associate Manager

Designer Shoe Warehouse
03.2021 - 10.2021

Key Carrier

Marshalls TJX Companies
10.2014 - 03.2019

Car Sales Consultant

Car Hop
10.2010 - 05.2011

Team Leader

U.S. Census Bureau
03.2010 - 08.2010

Bachelor of Science - Economics

Missouri State University

Associate of Arts - General Education

Ozark Technical College