Dynatrace
Wayne Twombly
Summary
Highly qualified and dedicated professional with over 20 years of progressive experience in designing, deploying, and administering company systems and networks to support mission-critical business objectives and processes. Skilled in implementing and maintaining network infrastructure while consistently meeting or exceeding SLAs and ensuring absolute availability. Proven expertise in diagnosing and troubleshooting problems with software, hardware, and telecommunications. Vast knowledge of security tools, technologies, and best practices. Demonstrates keen attention to detail and a holistic approach to achieving corporate objectives. Effective at communicating with cross-functional technical and business teams, fostering a collaborative environment, and delivering superior customer service. Thrives in a fast-paced and schedule-driven atmosphere, motivated by the opportunity to learn new technologies, responsibilities, and roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Software Engineer
OptumRx
03.2012 - Current
- Monitor and troubleshoot all server issues directly related to the OptumRx Organization using the following Monitoring tools, PRTG, Sight Scope, Zabbix, Grafana and Dynatrace
- Resolve difficult system problems, provide consultation, and assist with ticket resolution (various issues) using Service Now
- Configure and design system and network security as well as monitor systems health on a daily basis
- Utilize Service Now Ticketing system to report defects and bugs and resolve issues with the Vendor
- Lead efforts for technology evaluations, scoring products against the desired features, and onboard new solutions
- Support internal and external auditors to ensure all production user modifications, addition of new users, and terminations meet SOX compliance and backed by Service Now tickets
- Perform Quarterly UAR (User Access Review) and PAR (Privileged Access Review) provided the necessary evidence to the internal and external Auditors
- Key accomplishments:
- Contributed to upgrading all the different Applications to a newer version on the new servers
- Lead a team of 5 offshore team members to do admin tasks consisting of Add, modify, and the de-activation on a daily basis
Telco Engineer
Martins Point Healthcare
09.2010 - 03.2011
- Managed and supported phone systems, phone hardware, Telco circuits, VoIP, Quality of Service, network configurations and related technologies for delivery of voice services to the user
- Provided technical direction and hands-on support in network planning, engineering, and architecture
- Handled equipment procurement as well as setup and installation of corporate cell phones
- Fully resolved problems with company phone systems and technologies
- Determined and decided when to escalate problems to vendors and ensuring resolution and reporting of resolution to stakeholders
- Maintained documentation of phone systems, network, processes, procedures, troubleshooting guides, and change management logs
IT Engineer
Robert Half Technologies
08.2010 - 09.2010
- Implemented, configured, and maintained all aspects of the network infrastructure, including cabling, switches, routers, firewall, etc
- Continually supported our internal infrastructure by monitoring systems health and mitigating alerts, executing malware prevention and post-infection support
- Performed Active Directory administration with Windows PowerShell
- Installed and updated desktop operating system and software (Windows XP, Windows 7, Office2003, Office 2007, Custom Software)
- Setup and installed network servers (2008 Server)
- Integrated Symantec Backup Exec 2010 in a multi-server environment
- Setup and utilized Acronis to effectively ensure integral business continuity and disaster recovery
IT Engineer
Bottomline Technologies
07.2006 - 08.2010
- Provided helpdesk support to end users as required with a good customer service attitude
- Setup and maintained desktop operating system and software (Windows XP, Windows 7, Office2003, Office 2007, Custom Software)
- Setup and installed network servers (2003 Server, 2008 Server)
- Supported, diagnosed, and troubleshot networks, servers, and workstations
- Maintained Active Directory for 700 users
- Assisted in building out and maintaining physical network infrastructure
- Completed configuration of network equipment onsite or remote
- Work with industry analysts, vendors, and partners on issues relating to the network and security infrastructure
- Maintained BES 4.2 Server for 350 global users
- Setup and utilized Symantec Ghost in an enterprise level environment
- As a Project Manager, planned and supervised the upgrade & implementation of a VoIP solution at 6 US offices
- Added/ removed users on an Avaya G450 Gateway as well as added analog fax lines to the gateway
Education
Network Passport - Net +, A+, MCDST, MCSA, MCSE, Security +, MCDBA Certification
Northeast Technical Institute
Scarborough, Maine01.2006
Associate of Applied Sciences - Computer Science
Andover College
01.1995
Skills
- Remote Scan
- RxScan
- Dynatrace
- Dynatrace Cloud
- Grafana
- Zabbix
- PRTG
- Sight Scope
- Hyper V
- Microsoft Server
- PowerShell
References
Available upon request
Certification
Azure Fundamentals AZ-900
Timeline
Sr. Software Engineer
OptumRx
03.2012 - Current
Telco Engineer
Martins Point Healthcare
09.2010 - 03.2011
IT Engineer
Robert Half Technologies
08.2010 - 09.2010
IT Engineer
Bottomline Technologies
07.2006 - 08.2010
Associate of Applied Sciences - Computer Science
Andover College
Network Passport - Net +, A+, MCDST, MCSA, MCSE, Security +, MCDBA Certification
Northeast Technical Institute
Software
Dynatrace Cloud
Zabbix
Grafana
Splunk Observisbility
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offFlexible work hoursTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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