Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne White

Brooklyn,NY

Summary

High-performing Operation Manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

30
30
years of professional experience

Work History

Building Maintenance Manager

Help USA
Brooklyn, NY
12.2021 - Current
  • Establish scopes of work, for building staff and vendors to perform.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Address maintenance repair requests from tenants
  • Maintained Boilers and HVAC systems.
  • Prevent violations, work to clear if issued.
  • Perform apartment inspections ensuring apartments meet HQS(Housing Quality Standards)
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensure that all construction work done by building staff and third-party vendors is performed professionally and cost-effectively

Operations Manager

Aclara Smart Grid Solutions
Brooklyn, NY
02.2019 - 12.2021
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Maintenance Manager

Buena Vida Nursing Home
Brooklyn, NY
03.2016 - 01.2019
  • Installed, repaired and maintained equipment.
  • Operated hand and power tools to complete repairs.
  • Repaired and replaced worn and defective parts.
  • Tested machine malfunctions and performed repairs.
  • Inspected machines before and after use to verify optimal performance.
  • Adjusted and calibrated machines as required.
  • Studied repair and use manuals to ensure correct maintenance.
  • Ran regular tests on machines and fixed early problems.
  • Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Maintained compliance with internal and regulatory safety standards.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Provided top quality control to eliminate maintenance downtime.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Verified building areas were working optimally and kept clean.

Operations Manager

JBL Cable Solution/RCN
Queens, NY
07.2002 - 02.2016
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.

Supervisor

Time Warner Cable
Queens, NY
07.1994 - 06.2002
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored 34 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.

Education

Bachelor of Science - Electrical Equipment Installation And Repair

Knox College
Jamaica W.I
07.1993

Skills

  • Workforce training
  • Cost reduction and containment
  • Contract review and recommendations
  • Project management
  • Cost reduction strategies
  • Dedicated
  • Warehouse operations
  • Staff retention
  • Conflict mediation
  • Maintenance planning
  • Health and safety compliance
  • Multi-site operations
  • Project management abilities
  • Incidents management

Timeline

Building Maintenance Manager

Help USA
12.2021 - Current

Operations Manager

Aclara Smart Grid Solutions
02.2019 - 12.2021

Maintenance Manager

Buena Vida Nursing Home
03.2016 - 01.2019

Operations Manager

JBL Cable Solution/RCN
07.2002 - 02.2016

Supervisor

Time Warner Cable
07.1994 - 06.2002

Bachelor of Science - Electrical Equipment Installation And Repair

Knox College

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Wayne White