Wayne Whitfield
Texico,IL
Summary
Supportive Residential Supervisor with 7+ years serving as a mentor, coach, educator and role model for youth in the community and at work. Capable of providing crisis stabilization and addressing the needs of each employee on an individual basis. Personable and understanding with specialties in communication, team building, and versatility. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Treatment Program Manager
Spero Family Services
Mt. Vernon, IL
05.2022 - Current
- Researched best practices for residential services programs and implemented changes as needed.
- Created policies and procedures related to residential services programs.
- Coordinated trainings for staff on new initiatives or updates to existing processes.
- Responsible for the oversight and monitoring of all functions of our Residential Treatment Programs (QRTP and Group Home), including supervision/staff development, hiring/terminations, service delivery, budget, regulatory compliance, and program development.
Residential Supervisor
One Hope United
Centralia, IL
12.2020 - 05.2022
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
- Interfaced with residents to address and resolve complaints or grievances.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Tracked outgoing credit card expenses and made sure all receipts were turned in monthly.
Milieu Counselor
One Hope United
Centralia, IL
03.2019 - 12.2020
- Plans and administers therapeutic treatment to youth and families. Regularly discusses progress toward goals with client and encourages client feedback and client ownership of outcomes.
- Works cooperatively with a team of professionals, sharing information regarding youth and families served.
- Works with youth and families to meet treatment plan goals and objectives.
- Completes accurate and timely documentation of clinical and case management services provided to youth and families.
- Offers coaching, informal and formal training to professional and paraprofessional staff. Participate in necessary trainings and required certifications to administer training as required.
- Monitors client progress and periodically reassess client's level of functioning.
Therapeutic Mentor
Southtown Youth Center
Mount Vernon, IL
05.2017 - Current
- Acted as role model for clients by exhibiting positive behaviors.
- Provided counseling and emotional support for youth.
- Supported youth and families with counseling, crisis intervention and resource management.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Youth Care Worker
One Hope United
Centralia, IL
11.2017 - 03.2019
- Performing duties associated with the day to day training, modeling and skill-building of a residential home for youth.
- Teaching and participating in individual and group instruction in daily living, recreational activities, social skills, and independent living skill as prescribed by each youth's Individual Treatment Plan.
- Participate in training and maintain certification in the implementation of the Therapeutic Crisis Intervention (TCI) approved behavior modification program.
- Complete in a timely and accurate fashion all documentation required for the position.
Assistant Football Coach
Mount Vernon Township High School
Mount Vernon, IL
03.2016 - Current
- Acted as positive role model for team athletes and community members.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Monitored academic performance of student-athletes in addition to athletic progress.
- Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
- Collaborated with other coaches to maintain consistent athletic program.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Adhered strictly to rules and regulations of activities department and district.
Forklift Operator
Continental Tire
Mount Vernon, IL
05.2012 - 09.2015
Home Restoration Specialist
Servpro
Mount Vernon, IL
08.2009 - 04.2012
Mental Health
United Methodist Children's Home
Mount Vernon, IL
03.2006 - 06.2009
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Advised children and helped to foster improved levels of self-worth and confidence.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Education
Some College (No Degree) - Business Administration
Grambling State University
Grambling, LASome College (No Degree) - Business Administration
Olivet Nazarene University
Bourbonnais, ILSome College (No Degree) - Social Work
Capella University
Skills
- Documentation proficiency
- Cross-functional team leadership
- Performance monitoring
- Team training and development
- Team leadership and direction
- Policy and procedure improvements
- Policy administration
- Employee Training
- Crisis Management
- Program Development
Certification
- First Aid, CPR, AED
- IMCANS
- Therapeutic Crisis Intervention (TCI)
- ARC
Timeline
Residential Treatment Program Manager
Spero Family Services
05.2022 - Current
Residential Supervisor
One Hope United
12.2020 - 05.2022
Milieu Counselor
One Hope United
03.2019 - 12.2020
Youth Care Worker
One Hope United
11.2017 - 03.2019
Therapeutic Mentor
Southtown Youth Center
05.2017 - Current
Assistant Football Coach
Mount Vernon Township High School
03.2016 - Current
Forklift Operator
Continental Tire
05.2012 - 09.2015
Home Restoration Specialist
Servpro
08.2009 - 04.2012
Mental Health
United Methodist Children's Home
03.2006 - 06.2009
Some College (No Degree) - Business Administration
Grambling State University
Some College (No Degree) - Business Administration
Olivet Nazarene University
- First Aid, CPR, AED
- IMCANS
- Therapeutic Crisis Intervention (TCI)
- ARC
Some College (No Degree) - Social Work
Capella University
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