Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Wilson

South Bend,IN

Summary

Accomplished General Manager with a proven track record at Corporate Wings, enhancing operational efficiency and customer satisfaction. Expert in budget management and strategic planning, with a strong focus on staff development and performance improvement. Skilled in fostering relationships and achieving significant cost reductions, demonstrating exceptional balance reporting and leadership abilities.

Overview

22
22
years of professional experience

Work History

Night Auditor

Hilton
South Bend, IN
06.2023 - Current
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Greeted arriving guests and checked them in to their rooms.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Prepared detailed audit reports at the end of each shift.

Supervisor

United Ground Express
South Bend, IN
08.2018 - 08.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Facilitated staff training on compliance with safety protocols.
  • Conducted ongoing evaluations of workforce efficiency for enhancement opportunities.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Streamlined communication between teams and departments.
  • Managed customer queries on product details, costs, and inventory status.
  • Directed and supervised team of 15 employees in daily operations.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

General Manager

Corporate Wings
South Bend, IN
12.2013 - 08.2018
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.

Supervisor

Delta Global Services
South Bend, IN
11.2002 - 11.2013
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Assessed company operations for compliance with safety standards.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

High School Diploma -

Clay High School
South Bend, IN
06-1983

Skills

  • Balance reporting
  • Clerical duties
  • Transaction auditing
  • Expense Management
  • Financial Account Management
  • Efficient Registration Processing
  • Account reconciliation
  • Daily reporting
  • Payment oversight
  • Performance management
  • Relationship building
  • Staff education
  • Staff development
  • Safety Compliance Procedures
  • Long-Term Planning
  • Documentation and reporting
  • Workplace Conduct Oversight
  • Coaching and mentoring
  • Budget management
  • Schedule development
  • Analytical thinking
  • Business development
  • Team building

Timeline

Night Auditor

Hilton
06.2023 - Current

Supervisor

United Ground Express
08.2018 - 08.2023

General Manager

Corporate Wings
12.2013 - 08.2018

Supervisor

Delta Global Services
11.2002 - 11.2013

High School Diploma -

Clay High School

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Wayne Wilson