WAYNE WILSON
Rochester
Summary
Years of experience leading teams to exceed revenue and profit goals. Proven track record of driving growth and expansion. Expert relationship builder, channel developer, negotiator and strategist. Possess excellent customer service skills, a "can-do" approach to all tasks and a consistently high level of productivity.
Overview
20
20
years of professional experience
Work History
Environmental Service Director
HHS
Rochester, NY And St. Louis, MO
01.2025 - Current
- Reinforced comprehensive training programs for staff to enhance operational efficiency and safety compliance.
- Developed and enforced sanitation protocols to ensure adherence to health regulations and standards.
- Managed inventory control systems, optimizing resource allocation and reducing waste throughout facilities.
- Collaborated with cross-functional teams to streamline processes, improving response times for service requests.
- Improved all KPI's within St. Louis facility.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
Environmental Service Manager, Rochester General Hospital
Rochester Regional Health
Rochester, NY
01.2021 - Current
- Reinforced health and safety procedures and requirements for site-specific needs to protect workers and eliminate contamination risks.
- Oversaw the entire facility, but specialized in the upkeep of all procedure suites, CATH Lab, CTICU, OR and the ED within the facility.
- Actualized supply and labor budgets while tracking profit and loss updates, adjusting to growth or losses in profit share.
- Worked closely with the Infection Prevention Department to ensure proper disinfecting protocol is maintained. Reported quarterly to the hospital on our achievements during the prior months.
- Maintained an excellent working relationship with nursing leadership and doctors through daily meetings, rounding, of their specific areas of operation.
Medical Division Manager
Clean Craft
Rochester, NY
06.2019 - 12.2020
- Upon my advent to the company, I established a medical cleaning program and actualization of the program in Rochester General Hospital OR suite. Responsible for the hiring, training, adherence to budgetary restraints, discipline, and ultimately the firing of employees that could not abide by standards. Upon the successful implementation of the program, Rochester Regional Health entrusted me other properties to oversee.
Environmental Services Supervisor
University of Rochester
Rochester, NY
12.2014 - 06.2019
- Prioritized rooms and spaces requiring immediate attention.
- Conducted in-service training and orientation for new employees.
- Inspected completed work to assess the quality of each team member's performance.
- Kept records of work assignments, documented personnel actions, and issued periodic reports.
- Oversaw the efficient cleaning of the OR's throughout the facility.
- Adhered to budgetary constraints.
- Participated in the collection of quality control and quality assurance data to meet the requirements of NYS Department of Health, JCAHO, OSHA, and other regulatory agencies, as well as department standards.
Account Manager
Janitronics
Rochester, NY
03.2018 - 03.2019
- Oversaw the cleanliness of multiple buildings throughout the Rochester, NY region.
- Responsible for budgetary adherence.
- Responsible for the continued training of the employees.
- Conducted routine inspections.
- Adhered to all DOH standards.
- Built relationships with new clients, and maintained and nurtured business relations with existing clients.
Dietary Director
DEPAUL
Rochester, NY
06.2007 - 12.2013
- Ensure proper administration of patients dietary needs.
- Hiring and training.
- Profit and Loss Statements.
- Budget and Cost Controls.
- Oversaw the proper functioning of multiple units.
Assistant Food and Beverage Director
University of Rochester, Aramark
Rochester, NY
04.2006 - 05.2007
- Oversee the day to day operations at restaurants and other places that serve and prepare food and beverages.
- Plan for and purchased food for Food Service Program.
- Maintain required records including food production, inventory, income/expense, meal counts and personnel records.
- Ensured program followed proper sanitation procedures.
- Ensure safety standards are maintained while food is being cooked.
- Responded to customer preferences and complaints.
Education
Psychology, English
University of Rochester
Rochester, NYSkills
- Leadership development training
- Clinical research expertise
- Profit and loss management
- Advanced negotiation skills
- Profit optimization strategies
- Budget management
- Customer engagement
- Team development and training
- Safety and sanitation management
- Payroll management
- Over 20 years in leadership roles
Timeline
Environmental Service Director
HHS
01.2025 - Current
Environmental Service Manager, Rochester General Hospital
Rochester Regional Health
01.2021 - Current
Medical Division Manager
Clean Craft
06.2019 - 12.2020
Account Manager
Janitronics
03.2018 - 03.2019
Environmental Services Supervisor
University of Rochester
12.2014 - 06.2019
Dietary Director
DEPAUL
06.2007 - 12.2013
Assistant Food and Beverage Director
University of Rochester, Aramark
04.2006 - 05.2007
Psychology, English
University of Rochester