Wayne Woolverton
Auto Body Damage Claim And Repair
Blandinsville,IL
Summary
Professional skilled at establishing reasonable repair costs through accurate inspections. Highly knowledgeable in vehicle design and salvage values. Detail-oriented Appraiser offering 6 years of appraisal experience. Strong knowledge of insurance processes and documentation. Communicative and assertive with commitment to accurate and timely appraisals. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Body Shop Manager
Kunes Country Auto Group Of Macomb
Macomb, IL
07.2014 - 05.2023
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Maintained employee morale and increased production 200% through employee appreciation.
- Implemented marketing plan, increasing body shop sales 200%.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Supervised and managed shop operations and tasks.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting repair sales.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
Independent Auto Damage Appraiser
Self - Employed
Remote, Central Illinois, Eastern Iowa
03.2006 - 07.2014
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Used Audatex, CCC,Mitchell software to calculate damages and claim values.
- Negotiated completed damage estimates and repair costs.
- Accurately estimated parts and labor for over repairs.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Worked with repair shops to review potential costs and overall necessity of damage repairs.
- Kept current on insurance regulations, laws, policies and procedures.
- Helped customers obtain alternate transportation via rental car services.
Production Manager
Deery Collision Center
Burlington, IA
11.2004 - 12.2008
- Reviewed incoming repair estimates for parts needed repair procedures required.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Reviewed work for quality and compliance with company standards and manufacturer specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Sourced body shop materials to keep up with production goals and meet customer demands.
- Resolved issues quickly to maintain productivity goals.
- Estimated labor requirements to support anticipated workload.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Ordered parts needed for each repair estimate.
- Assigned work to technicians based on knowledge, skill and experience
Education
High School Diploma -
Nauvoo Colusa High School
Nauvoo 05.2001 -
Catastrophic & Disaster Claim Handling
Pilot Catastrophic Training
Dallas, TX 01.2012 - 04.2012
Skills
Team development and supervision
undefinedTimeline
Body Shop Manager
Kunes Country Auto Group Of Macomb
07.2014 - 05.2023
Catastrophic & Disaster Claim Handling
Pilot Catastrophic Training
01.2012 - 04.2012
Independent Auto Damage Appraiser
Self - Employed
03.2006 - 07.2014
Production Manager
Deery Collision Center
11.2004 - 12.2008
High School Diploma -
Nauvoo Colusa High School
05.2001 -
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